My insurance roadside assistance set up a tow with Roadnet. I made it VERY clear to the Roadnet dispatcher that I needed a flatbed tow. After not meeting the estimated times, a driver called me and said he was 10 minutes away. 25 minutes later, I called their dispatcher, and he promised to call me right back. He never did. When I cancelled the tow, the driver called me and yelled at me. read more

After charging me $5.00 a mile, their customer service is horrible. Whoever the lady is that answers the phone was very rude and ghetto. Very unprofessional and had no empathy. I asked her if there was someone who could come sooner and she blew the roof. Even if you are desperate, please don't use this service because you can find a better place to spend your money and be appreciated. read more

More like -5 star. My insurance progressive sent them to me for a flat tire. Two hours later (when they originally gave my insurance a 1 hour eta) I called and they said the driver will be there in 10 min. Thereafter I called every 20 min for one hour and they kept saying the driver was "right around the corner." Three hours later my insurance called and they said the driver is 30 min away. What the hell is wrong with these people. 3:30 hours later and still waiting! This Is the most rude, terrible customer service, saddest tow truck ever! Please don't use !!!!! read more

I would give this place zero stars if possible. I was given a little over an hour ETA. I needed the car to arrive at the mechanic by 3 pm so I tried to call the tow company contracted by my insurance to let them know in advance. I was promised a call back but never received one. It has been 45 minutes past the ETA and they are still not here. I have been trying to call to get an update and have not received a concrete time when they will arrive. This place has the poorest customer service. In the same 7 minute conversation, I am being repeatedly asked the make, model and car. They were giggling at my frustration. They do not call back like they said they would. The tow guy calls back over 45 mins past arrival time. And said he did not know. Smh read more

Don't listen to Ashlee F. She probably is affiliated with them. The guy completely did not know what he was doing and scraped my car and did not care if the drop off point (dealer) was closed or not. He said we would just leave the car and that they would take care of it in the morning. how tf are they going to take care of it in the morning if they have no work order nor idea what was wrong with the car. Wtf dmb@ssh0 read more

Only towing service that was reliable in picking up our truck. After going thru multiple companies. Thx again.

If you can use someone else for your towing needs. I urge you to! The two men I came into contact with were both very rude and unprofessional. Not only did the driver show up late, when he called to see where exactly I was he hung up on me! Midsentence!! When he arrived the horrible experience continued. Please use ANYONE else if you can! read more

Unprofessional people ,. Unprofessional company leave me stranded for four hours arguing with the customer instead of worrying about picking up the vehicle and taking it to the dealer arguing with the other wrecker driver from last night who help me out I don't believe this company stay away from these people very bad business and they do not know how to talk to anyone!.! read more

If you see "Roadnet" on your text notice from roadside assistance, STOP and call your roadside assistance company and ask for another towing company. They are entirely worthless and you WILL be subjected to the most cruel experience of your life. Roadside assistance is covered under my Infiniti service contract. I contacted infiniti at 9am and was told it would be an hour. At 10am, i get a text that driver is 10 minutes away. At 10:45am, i called Roadnet and they told me that one of their trucks overheated and they were sending another one and it would take 15 minutes. At 11:45am, I called Roadnet again and the dispatcher did not know what was going on and apologized, evidently no truck had overheated, but he will "rush" one to me. He got on the phone with one of his trucks, i can hear him in the background asking why I hadn't been picked up. That driver calls me immediately. This driver was condescending, rude and asks "do you want the truck or not". I said NO, not if you have this type of attitude. At this point, I knew that it was pointless to continue down this path. Thanks for wasting 3 hours of my life. I called Infiniti roadside assistance again and complained about the lack of service. They were of course professional and apologetic. They called a different tow company. Within 30 minutes, the new tow truck was at my door. Please learn from me and avoid ROADNET at all costs. They are utterly useless, disorganized, unprofessional, and won't hesitate to lie to you to keep the tow job knowing full well that they will be hours late. They say they have 27 tow trucks, but they accept every job regardless of whether they can fulfill the one hour window or not. read more

I was left stranded for 6 hours after 2 insurance co contacted them. The driver was supposed to call, never did, was told # of times he was on the way, never showed. I tried calling the driver and he said he was in Corpus and ended call. I finally got another tow co to tow me close to dark stranded for 6 hours! DO NOT use this co! read more

I had the worst experience anyone could have ever had in an emergency! This company is absolutely terrible. I called for road side assistance at 11:00 today and still have not received service and it is now 3:16! When I called to get a ETA the representative was so rude and hung up in my face! I would never refer anyone to this place and I would strongly encourage insurance companies to not use them as well because they are a huge liability. They don't even deserve the one star they currently have. What a shame it is when you cant even rely on a company referred by insurance companies. Very disappointingI read more

Unfortunately my car broke and Ford's roadside assistance called this company to tow my car. They scheduled 6:51, but it is already 8:25 and the tow truck is not here. I hope I never have to deal with this guys again. read more

HORRIBLE customer service. I wish there was a ZERO stars rating. Only used because my State Farm (who is awesome) set up the tow, and never will allow their (Roadnet) "services" again. I highly recommend that you request a new carrier if your insurance company sets up your tow with them. Everyone from the driver to the manager (because yes, I had to call in 4 times asking where the truck was) are inconsiderate and disrespectful. Got different stories from each person I spoke to as to why I had a late arrival. #1: Stuck in traffic. #2: First drive was far away. #3. Going to dispatch a new driver (which I only found out after calling State Farm about service, Roadnet was of course too rude to call and let me know). The last excuse was told to me after the driver was already over 1.5hours late!! Luckily the team at State Farm is 100x better in their service because they canceled with Roadnet and dispatched a new provider. read more

Completely agree with all the other 1 star reviews. This company deserves no stars at all. Lucky to all those who got to them in 45 minutes. Mine didn't arrive until 2 hours after the ETA. I called for the service 3 hours ago. I call the company and someone always pick up but they keep telling you 20 minutes after 20 minutes. The lady spoke nicer, but the guy was just rude. Pretty much told me quit whining and wait because there were people ahead of my call. You can't expect me to lose my temper when you guys are 1 hour after the ETA/ 2 hours after the order. Not to mention it has now been 2 hours after ETA/ 3 hours after the order. DO NOT choose ROADNET under any circumstances if you have another choice. read more

If I could, this place would get zero star. My cousin car broke down and her insurance sent this place to tow our car. The first time, they went to the wrong address. Then we call again, and they put in another order. Waited more than half an hour and nothing. Called insurance and they said the order was cancelled. So put in another order. Received a confirmation that they were 26 mins out. Then received a call that they were 10 mins out. Waited an extra 20 mins so we called the number. The lady told us that there was no order for us. We asked her how did we get the text and call confirmation and she told us she don't know. She doesn't have our order. Kept asking her because we're basically frustrating and she yelled at me. Continuously interrupted me and then hung up on me because I asked her to let me finish my sentence. Called back cause now we're furious. She didn't pick up and a guy picked up after the call a second time. He also raised his voice. Extremely rude. I hope my cousins insurance wouldn't work with them anymore after my complaint. Just avoid if you can. read more

COMPLETELY DISRESPECTFUL! STAY AWAY! USAA set me up with this company to pick up my vehicle due to flood damage. Requested a Tow at 11:46am, said it was going to be picked up at 1:26pm (even got a text with an ETA), and it is now 9:26am the next day and my vehicle has not been picked up yet. Called over and over again and was completely disrespected and hung up on 4 times. Roadnet gave me the number to my driver, whos name is Sam, and he was pissed at me because I was calling his personal number and was wondering how I got it. Told him that Roadnet told me to call him. Sam said his shift was over and to kick rocks. Save yourself from some stress and find a different towing company! Called USAA back and told them they need to find another company and to put a note on my account to never use Roadnet for me again if I ever needed a tow. read more

I have never experienced such bad customer service in my life. I got a flat tire today and called my insurance company to set up a tow truck to come tow my car to get a new tire, and they contacted Roadnet. They said it would be about an hour until they could get there, so I waited for an hour and a half before I called Roadnet to see where they were. They told me they would call the tow truck driver and then hung up on me. I was confused about being hung up on so I waited another 20 minutes until I called them back, but this time the man said "I have the driver right here, I'll have him call you" and he also hung up on me. After waiting another 15 mins I called my insurance company to see if they could figure out why it was taking so long. After waiting another 40 mins I called my insurance company to let them that I still had not been picked up and was still waiting, but they weren't getting a response from Roadnet and ended up calling another tow service that was able to pick me up within 20 mins. I ended up waiting about 3 1/2 hours and never once got a call back from Roadnet. This company should not exist. They provided zero service. read more

I was told 20min for 3 hours straight never showed up called another co don't call them bs answers and no show

Roadnet is the rudest company that I have ever come across. They are a contract service provider for Ford Roadside Assistance. If they do not like where you want to be towed they will refuse the tow service and leave you stranded on the side of the road. DO NOT USE ROADNET. They have a horrible attitude and pathetic customer service. I will do everything possible to have their contract terminated with Ford!!!!! read more

HORRIBLE CUSTOMER SERVICE. I have been currently waiting for over 3 hours from when this service was supposed to have come to tow my vehicle. Had to call 5 times to see what the status was. They said they were "20 minutes away" several times. I continually got the run around on when the driver was going to arrive. Please do not use this service. Horrible customer service. I can't believe I am spending money to sit here and wait for a tow truck. This doesn't even deserve a star at all. read more

Never had to be towed before so I don't know the way this usually goes. However, my experience with Roadnet was less than impressive. We called early in the morning and scheduled a pick-up just 30 minutes later. An hour later, I called to see if they were close or could give me a call once they arrived and needed help finding my car. The customer service representative responded with something like "Yeah, yeah, yeah. The driver will call you soon." and then HUNG UP ON ME. ?? Another 45 minutes or so and I called again. This time, it was "Oh he'll be there in 20 minutes." Click. Seriously, who hangs up on the client? An hour later, still no call or contact of any kind. Fed up with this ridiculous lack of service, we called another tow company who showed up just 20 minutes later and towed our car away, then cancelled our request for service from Roadnet-Worst-Service-Ever Towing Company. read more

AVOID AT ALL COST! (This is the first Yelp review I've ever written. The service was that bad! Seriously.) Assigned via Nationwide insurance claim. Got a text and call for an ETA of 1hr... After 3.5hrs of waiting they still never showed up. I called at the 1hr, 2.5hr and 3.5hr mark. Customer service was TERRIBLE and I got the response of "I'll have someone call you" and they hung up. 3 times! No one ever called back. No one showed up. I called Nationwide to set up another appointment with another company to have my car towed the next day. read more

I was set up with Roadnet in Houston by roadside assistance and I was worried about some of the negative reviews but I wound up with a very pleasant experience despite the circumstances with my un-driveable car. Abraham with Roadnet called ahead before arriving, and took me and my car to dealership. He took great care with my car and did not delay. I appreciated the customer service and efficiency. I felt valued as a customer at the same time as being taken care of as quickly as possible. I would use them again. read more

Do NOT even waste your time. Never showed up and when I called they proceeded to tell me the driver would call me. Which didn't happen. I'm stuck with my one year old child. They didn't even care. This is the first review I've ever written about a company. That's how horrible it is. read more

My insurance company scheduled them to tow my car. The driver called and confirmed the details and said he was on the way. Then my insurance called and said the tow company cancelled because it was an unattended tow and that they had already told me that. I called the Roadnet and they said the tow driver broke down, which is a different story than what they told my insurance. As soon as I started to tell the Roadnet dispatcher that I was disappointed in how this was handled and that the driver lied about telling me my tow was cancelled, she called me "crazy" and hung up on me. read more

This is the worst, and mean the worst service I have ever had in my life. MY ROAD SIDE ASSISTANCE COMPANY SUGGESTED THIS COMPANY. The toll truck driver by the name of David was horrible. He had a NASTY attitude, and man handled my car. I had the same experience as many on here. The driver was arrogant, uncaring, I don't need your business attitude. He put my car on his toll truck wrong, and got upset with me because I took pictures. He basically took my car off the truck, and left it in the street. He told me to get the guys who were working in my complex to help me push it back in the spot it was in before he moved it, and sped off out of the apartment complex. He gave me an evil look on the way out. I was out done. I wish I could give zero stars to this. He screamed at me. Please and I mean please DO NOT USE THIS SERVICE. I WILL ADVISE MY ROADSIDE ASSISTANCE TO NEVER USE THIS COMPANY AGAIN. SIMPLY AWFUL!!!!!! read more

Never use this tow company if you can help it. If you use roadside assistance be sure to ask which company is being sent out. They provided some of the worst service I've ever received. The driver was unprofessional and seemingly incompetent. I needed my vehicle towed across the street from the office building lot it stalled in. He had the address of the shop and I gave him directions (one right turn and a u-turn). Literally across the street. He said ok, I'll just follow you. I go to get in my friends car and the tow truck takes off without me after he just said, "I'll follow you". I get to the shop and the tow truck is not there. He calls to ask where the shop is, I gave him the address again, then he says, "that's the wrong address, it's the same one the insurance company gave me and it's not right." I told him I was at the shop and the address was correct. I gave him directions again with specific instructions on where to turn. He finally passes the shop and makes the u. I was still on the phone with him as he approached the driveway. I said, turn in the next driveway where the sign says Indian Cuisine and come to the back of the bldg. He said, "I don't see the shop, whats the name of it." Again, I said, turn into the driveway and come to the back. As he makes the turn I hang up the phone. As he approaches, before he stops the truck he says, "did you hang up on me?" With an attitude. I said, what is your problem, just drop my truck. He unhooked the truck and leaves it in the driveway without assisting to get it parked when he had the resources to do so (jumper cable box). Such an unprofessional idiot. I will make sure that my insurance company never uses this tow company again. read more

They made me wait to then cancel my service, without letting me know. I was not able to actually get any service because they are not reliable to complete it in the first place... read more

I don't like to give bad reviews. However, I feel others need to know. The driver damaged my van and then starting cursing loud and drove off. My mechanic saw the whole incident as well. I called and reported him to his manager, but I don't know how it was handled. I would never use them again! read more

Was assigned these chumps by my insurance. I waited for THREE hours for them to show up, and they never did. Twice I called my insurance during the 3-hour wait to request status updates and was told that the towing company told the insurance company that the towing company only 2 drivers available and that they estimated they would be to me in 15 minutes. After I waited 3 hours (another hour from my last call...some "15 minutes"), I called my insurance back, and they called these dummies, who LIED and told my insurance that they had called me (they had NOT) and that I didn't answer or call them back, so they cancelled my service. Useless, completely and utterly useless. read more

Please beware of this towing company! They are thieves!! If I could leave a zero star review, I most definitely would. I was set up with this towing company through Acura Roadside assistance after my tire shredded on the freeway. They were hired to pick up my car and bring it to the dealership. In the time the driver took off with my car to bringing it to the dealership, the driver rummaged through my car and stole a bracelet from my center console, my IPhone charger, my sunglasses, and a key to my apartment. I contacted the company in regards to this and the person who answers the phone claimed "My driver said he did not touch anything in your car there was nothing in your car, go ahead and file a police report I don't care." And hung up on me. I did just that and reported this towing company to the police as well as the Better Business Bureau. This company is unprofessional and the demeanor and response to my phone call only led me to believe that this isn't the first time they stolen for a customer during a job. DO NOT chose this company as your towing service, if you are set up like I was- you have the option to ask for another company and I recommend you do to avoid being robbed. read more

This company is as unbearable as the other reviews described. You will waste your life using them. It's been 4 hours and I'm still waiting here. read more

This company should be fired from all fleet and roadside assistance contracts. Their customer service was despicable. I waited 2 hrs in my car only to have deal with a rude, unprofessional owner who put me on hold 3 times and didn't give a crap about the level of service he was asked to provide . Any reputable roadside care program should distance themselves from this company or risk damage to their reputation. read more

If you can avoid using this company do so! The driver was so unprofessional , in a hurry and did not even give me any paperwork. He tried convincing me to take it to another body shop that he said was "really good" but I already knew where I wanted my car. About 20 minutes after he left, I got a call informing me that my tow is an out-of-pocket expense because it is not going directly to the dealership. He knew that before he left the parking lot so why was I not aware of this out-of-pocket charge then??? They said my car was on the side of the road waiting for payment or they can bring it back and leave it where it was. Luckily the body shop offered to pay the bill when my car arrived. On the phone I was told that it would be $127. When I called the body shop later just to confirm my car made it she told me yes and that she paid the $200 bill. What a scam ! stay far far away from this company. read more

This has to be the worst company! They were an hour an 30 minutes late to come get my car & lied saying they were a few minutes away every time i called. Do not use this service! They are unreliable liars! read more

I need someone from corporate or the owner to get intouch with me IMMEDIATELY!!!! After waiting 5 hours for this guy to come pick up my truck, he took it to the destination when it was closed and left my keys in my damn truck!!! I call dispatch to get some kind of explanation where they left my keys and "Frank" answers the phone, avoids my problem cause he has too many calls. Finally he listens to me and not understanding my frustration, tells me to "F**k myself" and hangs up. I don't know where my truck is and if it will be stolen. If anyone knows a complaint line please help. read more

Be careful with these guys. Driver was driving past the signal and I noticed he was driving with his phone up in his face. Told the guy to get off his phone. He cursed me out. read more

Everything stated below is true. They were supposed to pick me up at 1:30 and arrived at 5. When I called to express disappointment that they were late they threatened to not send a truck to come get me. They claimed they called me and I didn't answer so they cancelled the tow truck. They left no messages, and just cancelled. When I asked the driver for proof, he provided a phone that showed he called at 3PM, 1.5 hours after they were supposed to pick me up. Why any insurance company would do business with this company is beyond me. read more

The real rating is (-0 Stars). This company deserves no stars. They are very unprofessional, rude and what makes it worse it's a family owned business! I have an Audi and the guy towed my car to the Audi dealership and he scratched my rim so bad by driving on the rim with no tire attached that I am unable to just get a new tire now as planned. Instead, I need a tire and a new rim which totals out to about $1620! After calling and calling and calling and calling the company never answered, I called the guy who towed my car and he sent me straight to voicemail and then after texted me telling me to contact the company. One the company answered the phone they were rude and hung up in my face! I recommend when needing towing services when going through your insurance to ask them who are they dispatching because if it is Roadnet you may want to choose a different route! Roadnet=bad service/customer service/ unprofessional/ and only want your money. They do not handle your car with care. read more

The worst tow company ever! Roadside gave them my information they called and asked what's wrong with the car I told them and they just hung up! Then I get a text saying they will be here at 4:03 to get the car and at 4:34 I called them back for them to tell me they don't have the equipment to tow my car which is dumb cause its needs just a regular tow truck to tow it!! I never received a call saying they weren't coming to get the car! read more