After getting the run around from another shop, I thought I would try Freedom. Jermey jumped into…read moreaction diagnosing my AC issue on my truck. Literally, knew what the issue was in ten minutes. I asked him if he could do transmission filter and fluid and belt changes while he fixed the AC. He agreed and said, All he needed was a day. He was true to his word. He did it in one day and truck is cold and purring perfectly. I will be using him for every service and be recommending him to anyone that asked. Great work Jermey!!!

I chose Freedom Auto Repair because of its excellent reputation and specifically sought an…read moreindependent shop to objectively diagnose persistent front suspension noises on my 2018 Chevrolet Malibu after extensive suspension work had already been completed elsewhere. Before my appointment, I completed their online intake form with a detailed description of the symptoms and my request for a comprehensive diagnosis. My appointment was on June 29, 2026. Jeremy, the owner, rode with me during a test drive, and together we identified multiple distinct noises coming from the front suspension, including an unusual noise that could be felt and heard through the brake pedal. Before I left the vehicle with them, I understood that all of those concerns would be diagnosed and repaired. Freedom Auto Repair kept my vehicle from June 29 until July 21. During that time, they contacted me several times to thank me for my patience, which I appreciated. When I was notified the vehicle was ready, I asked to test drive it before paying. During that drive, it became apparent that while some of the noises had been eliminated, several of the original noises were still present. I calmly explained that this wasn't consistent with my original service request or with my understanding of what we had discussed before I left the vehicle. Unfortunately, that conversation took an unexpected turn. Jeremy immediately disputed my recollection of our initial discussion and insisted we had never discussed eliminating all of the noises. That was not how I remembered our conversation. He became increasingly frustrated, stated that he was "through with this car," and after I questioned his version of events, he told me, "get out of my shop" and "don't you ever step foot in it again." At no point did I refuse to pay for the work. In fact, I had cash in my hand and intended to pay after confirming the repairs addressed the issues we had discussed. Instead, Jeremy returned my keys and refused payment. While I ultimately wasn't charged for the work, this experience wasn't about the money. It was about the way I was treated as a customer. After waiting more than three weeks for the vehicle, I expected to have a professional discussion about the remaining concerns. Instead, I left feeling embarrassed, dismissed, and unwelcome simply for questioning whether the repairs fully addressed the problems I brought the vehicle in for. Every repair shop can encounter a difficult diagnosis. What distinguishes a great shop is how it communicates with customers when expectations differ. Unfortunately, my experience fell well short of the professionalism I expected based on Freedom Auto Repair's reputation. I cannot recommend the shop based on the way this situation was handled. UPDATE AFTER OWNER'S RESPONSE BELOW After reading Jeremy's response, I want to clarify several points. First, I did not refuse to pay. I had just come from the ATM and arrived with cash in hand. Such is easily verified with a simple review of his in-store surveillance. Jeremy and I agreed at drop-off that I would test drive the vehicle before payment, so my request to do so was exactly what we had discussed. Second, this has never been about what was or wasn't written on the repair order. During our initial road test, Jeremy and I identified multiple suspension noises, including the brake pedal noise, and my understanding was that these concerns would be diagnosed and resolved. Several of those same noises remained when I picked up the vehicle. Third, Jeremy says I insulted him. I did not call him names or use profanity. I told him, "You are being dishonest and twisting yourself into a pretzel to rewrite the nature of our discussion when I dropped the vehicle off." Readers can decide whether that was a personal insult or my frustration after being told a conversation I clearly remember never happened. Finally, Jeremy states he performed "three weeks of work" while also claiming the approved repair was simply replacing both lower control arms. My vehicle remained there from June 29 to July 21. I'll let readers draw their own conclusions on whether that makes sense or not.