Very competitive and prompt on time as promise. I will be recommended it to anyone in the Genesee…read moreCounty area. His prices was fair and service was great.

Ladies and gentlemen this is what you get when you pay for a tow thru Flat Rate on Dort Hwy. I just…read morewant my shit fixed broo- I go to get it towed bc my transmission went out. The driver hooked up my car at an angle and tried to steer it on between him adjusting his truck further. Meanwhile , he's hooked my car up by the CONTROL ARM which in return snapped my spindle and CV axel. I do not recommend them as they refuse to take any type of responsibility for the damage to my vehicle. Right when I was about to have it on the road again, this the typa shit that would happen to me...so once again I'm left paying on a vehicle I can't drive!! Sad asf yo. All I wanted was to be taken care of.. One disappointing run for my money. ***all four of my tires were completely fine before this- the tire blew out like this while he was trying to load it on the rig***

Great job! Waaay faster than AAA ever was. 20 minutes from the time I called until they showed up…read more Put my Tahoe on a flatbed and got me home in a timely manner. Definitely will keep their contact info.

The staff here were disrespectful, unprofessional, and rude during an already stressful situation…read more I was involved in a rear-end accident in which the other driver ran from the scene. The police picked this tow company, and I was a nervous wreck after being hit. They wanted me off the highway quickly and didn't give me time to capture pictures. After I got to this tow yard and tried to take pictures of my vehicle, the old man literally slammed the gate in my face. They refused to let me retrieve my work equipment and initially wouldn't allow me to take photos of my vehicle until they were essentially forced to. They showed no compassion or understanding and made an already difficult experience even worse. I hope no one has to deal with having their vehicle towed here.

Tow truck driver backed into the front of my Truck, Smashed the bumper in at the top of the bumper…read more Called the dispatch as soon as I realized that's what they did, and was told to call them on Monday and ask for a manager. Manager tells us, "your truck was all ready so rusty...all we will do is if you want, bring it to us and we will pull the dent out for you" Seriously??? Don't use this company their driver was incompetent and their customer service sucks!

My car was broken down .5 miles from Complete Towing. I called and they told me it would be 20…read moreminutes - Perfect !! I waited 45 minutes before calling them back and was told the truck was rerouted to an accident. But it shouldn't be much longer. I waited another 45 minutes before I called back again asking if I had been forgotten. When she tried the call the truck, the driver didn't answer. So I had to cancel my pick up and had to call another tow service to come get me after wasting almost 2 hours sitting in a lovely part of Flint, waiting for a truck that was .5 miles away.

fair denpenable honest would never use anyone else in 10plus years always han great service…read moreemployees are always eriendly would recommend them anyone

Dispatched to an accident on I75 and towed my vehicle. Driver had a horrible attitude. Refused to…read moretake vehicle to the collision shop. Charged my insurance company 1780.00 for a 6 mile tow to bank to their yard then charged a second tow from their yard to the collision shop I originally requested. Would never use them. Don't need to be jerk when people are dealing with a bad day already.

Two flat tires courtesy of Flint roads - got a quick tow on a Sunday afternoon. Very reasonable…read moreprice, Ronnie the driver was nice and professional (and plays decent jams). Would recommend for sure!

New driver, but he took an hour to find us on the side of I-75 and told us he couldn't take us to…read morethe dealership in Saginaw, then told us we could walk a mile up the meridian between the entryway and highway to find a restaurant to wait in so we could get a ride home. We had to wait in our 90 degree car and outside the car for over an hour & I felt like passing out because I have cardiac issues with my heart and am very heat intolerant. The boss told us he'd make the driver not work for the rest of the day (except it was 5 PM so the dude was going to get off work anyways). We stopped by the service place which was closed and the driver had left our hazard lights on and had to jimmy the door open to shut them off which probably damaged the door. I really do think the owner needs to fire the dude for being such an idiot, but there's a lot of stupid people in the world. Pros: He arrived eventually. Cons: Unreliable ETA, Told us to literally walk down the highway and try to cross to get to a restaurant to wait for a ride in dangerously hot weather, left the hazard lights on in the car, boss/owner is kind of dumb, and the driver showed little sympathy for our situation. Conclusion: Either abandon your vehicle, walk, die, or pray to whoever you believe in that your car doesn't mess up. I'm really disappointed with the company figuring my health was majorly at risk. I'm finally home, but my head hurts badly and my feet are numb. This could of been avoided, but people don't seem to care about anyone but themselves anymore. On top of that, we had to our of pocket $30-some bucks because Frankenmouth Insurance & OnStar only cover up to 10 miles. That's really stupid.

They are reasonable in price, good w/ your vehicles and are only 3.00 every mile of the base fee…read more Polite all that answer. Thank god I never use them much but this is your one to call in Genesee county area.

They towed my son's go-kart and held it for only 13 hours, but charged me $258 in cash (a $140 fee…read more+ $4.00 per mile + $50 per day -- even though it was only overnight from 8pm to 9:30am). This feels like pure greed, especially since they are partnered with Burton PD. On top of that, Kevin was extremely rude right from the start. If I could give zero stars, I would.

was a no call no show for a scheduled appointment won't reply to text sent for a repair on my Jeep…read moreCherokee

I was two hours from home, my serpentine belt broke, he showed up instantly and in a timely manner,…read morewent above and beyond giving me a ride from the hotel to my vehicle before doing the work, quick, efficient, caring, honest, polite, accommodating, made the situation more bearing with conversations! Highly recommended

My daughter was driving home from CMU when her car experienced engine failure. This was the closet…read morefacility to have the car towed to. It was a blown engine (rod, cylinder, bearing, who knows the cause at this point). Spoke with the owner Charles who was fantastic and filled with integrity. The mechanic Gareth replaced the engine and had the car back in a week (there were other issues as a result of shrapnel shooting out of the block). 600 miles on the 76k used engine and so far no issues. Mr. Hoover (Charles) also let me know, and I trust him, if there's an issue he will make it right. I did consult a couple of other mechanics and they said that the work was being done at a very reasonable price (one said it was cheaper than he could do, especially the price of the engine). Most people need to realize cars a crap shoot. Quality integrity and workmanship is a skill though.

I had my mom's car serviced here and despite some negative reviews and the owners respond to the…read morereviews, I still decided to do business here. I always like to support local business but will never take a car here again. I was given different prices, the owner attempted to charge me multiple times for the same services, including towing. Even upon completion he stated I could have the car towed home. After well over $2,000 in repairs I refuse to have to tow a car that should be working properly when it leave the repair shop. I do not wish to go back and forward with the owner via social media but have all my receipts, including all estimates from the Hoover & Sons that I am more than happy to post if there is any denial by the owner. This post is to give potential customers all the information so they can make their own informed decision before doing business with Charles "Chuck". I have not lived in Michigan in over 10 years but my mom does and I was hoping to still be able to support local business for the care of her 1959 Ford Fairlane. Again, this is not to go back and forward with Chuck. I paid every dime you charged me and am not happy with your service that's all. You have questionable business ethics, poor customer relations and inflate your costs once you get the customer. I wish you and your business nothing but the best but I will never recommend nor be a repeat customer.