Sims from West Town Towing was so kind, helpful, and remarkably quick to arrive and get our car…read moreloaded. I would highly recommend him to anyone. He knew how to work with our electric car, was extremely courteous and polite, and again could not have been faster to the scene or to get us home safely. He arrived before AAA even said a service vehicle was en route. He was also extremely kind while riding with him in the tow truck and at no time did we feel unsafe or worried.

This company just destroyed my vehicle on Saturday and its Tuesday and nobody has reached out. I…read moreplaced a call and the so-called arab manager would rather tell me there's a process and hang up then to try and help. He didn't even know what had happened until I told him and I was calling and speaking with their staff for 2 days. Saturday and Sunday. These guys are a joke and I will be fucki g suing them. Destroyed inner and outer tie rods and lower control arm and loewr and upper ball joints​. I would have subtracted stars if this app would have let me

Richard was quite professional and kind. He helped me get up into the truck by cupping his hands…read moreand carefully lifting me. What a rock star!!! He deserves a raise!!!

Helpful and friendly. Came in stated time. A few more characters of text to say they were good and…read moreget to 85 characters.

After eating a scrumptious meal at Fuddrucker's with my family, I started my vehicle to warm it up…read moresince it was less than 20 degrees outside. When I went back to my vehicle, my finicky door lock had apparently re-locked when I shut the door. Here sat my vehicle, engine running, doors locked. I tried everything I could think of to get it open and could not. After a quick search on my phone I found Road Runner. I called the number and explained the situation and they arrived in about 10 minutes. For a very reasonable fee they were able to quickly open the door for me. They were extremely careful not to harm the weatherstripping and talked me through the whole process. If you're ever in a jam, call them. They're awesome! Thanks!

Road Runner Towing is a perfect example of excellent customer service and professionalism. It was…read morewonderful to have our expectations exceeded in all the right ways! We had a complicated situation that required towing 2 of our vehicles from 2 different locations with a limited amout of time from people who wanted to make it as difficult as possible. Road Runner solved the problem with kindness and respect to all parties and no damage to our vehicles. I cannot recommend them highly enough!

In & out Jacob was quick and to the point. Very nice and cordial. no hassle knew what he was doing…read morewhile he loaded car he had a remote control in his hand to finish loading never seen that before. I recommend Roadrunner. Lou

Road side flatbed tow of my boat trailer. Amazing and…read morehelpful, hardworking and polite help.

They are reasonable in price, good w/ your vehicles and are only 3.00 every mile of the base fee…read more Polite all that answer. Thank god I never use them much but this is your one to call in Genesee county area.

They towed my son's go-kart and held it for only 13 hours, but charged me $258 in cash (a $140 fee…read more+ $4.00 per mile + $50 per day -- even though it was only overnight from 8pm to 9:30am). This feels like pure greed, especially since they are partnered with Burton PD. On top of that, Kevin was extremely rude right from the start. If I could give zero stars, I would.

Tow truck driver backed into the front of my Truck, Smashed the bumper in at the top of the bumper…read more Called the dispatch as soon as I realized that's what they did, and was told to call them on Monday and ask for a manager. Manager tells us, "your truck was all ready so rusty...all we will do is if you want, bring it to us and we will pull the dent out for you" Seriously??? Don't use this company their driver was incompetent and their customer service sucks!

My car was broken down .5 miles from Complete Towing. I called and they told me it would be 20…read moreminutes - Perfect !! I waited 45 minutes before calling them back and was told the truck was rerouted to an accident. But it shouldn't be much longer. I waited another 45 minutes before I called back again asking if I had been forgotten. When she tried the call the truck, the driver didn't answer. So I had to cancel my pick up and had to call another tow service to come get me after wasting almost 2 hours sitting in a lovely part of Flint, waiting for a truck that was .5 miles away.

Terrible company to work for gets drunk almost every day / night . Doesn't send you calls so when…read moreyou go get them yourself he lies and yells at you don't maintain maintenance on any of his trucks and when you go to leave he will slap every charge that he can possibly do to make it to where you don't get a paycheck he will lie straight to your face about prices of things and even if you bought them because you truck didn't have one and he wouldn't buy one ... and you have receipts and other workers saying the same thing is a problem . He can't get up at the right time for you to start working and changes prices on Towbook tow / calls and will lower your check for now reason

Avoid Lee's Towing--Unprofessional and Inconsiderate Service…read more My mom's car recently broke down, which was already a major inconvenience after a recent costly repair. Coordinating schedules for school, work, and appointments was stressful enough, but as soon as we got her car back, it broke down again and required a tow. Her insurance company assigned Lee's Towing, and while the initial interaction with their staff was fine, what happened next was completely unacceptable. The vehicle was simply dropped at a large dealership, keys left in the car, with no effort to communicate with the dealership's service team. This was on a Friday around noon--well within business hours. We patiently waited for a call from the dealership on Monday. When no call came, we followed up on Tuesday, only to learn that the dealership had no idea the vehicle had even been dropped off. They couldn't locate it. We had to physically drive there and search the massive lot ourselves. Eventually, we found the car, pulled the keys from the ignition, and handed them over to the correct service team--something that should have been handled in the first place. This lack of communication added several unnecessary days to the repair process. When we communicated this issue to Lee's Towing, their response was dismissive at best: "Did the vehicle make it to its destination?" They showed zero concern for the fact that the keys had been carelessly left inside and no coordination was made with the service team. Bottom line: Lee's Towing does not care about customer service, communication, or ensuring a secure and professional hand-off. If your insurance company assigns them, say no. They are not professionals; it seems like they are simply focused on rushing to the next job and making a quick buck, with no regard for your time, situation, or peace of mind. Don't use them.

Mike Benjamin. Great professional, kind. Helpful. I would recommend him . One of the best drivers…read morein the area !'wendy Stout

Had Joey recently tow my car out of a horrific situation!!! He was the greatest person I've ever…read morehad the pleasure to meet in such a bad accident!!! I can't say enough about him!! Thank you Joey!!!