This is the second time I've been and I had great service both times. I called for an appointment…read moreat 1pm and got one for 3pm. It was an NC inspection and I was out by 3:30 without them trying to sell me a bunch of add ons. Thanks.

This group is friendly, easy to deal with, and produce good work that they stand behind. Pricing…read moreseems very fair and reasonable too.

Thank goodness for Best Tires! We blew out a tire on 40, near Mocksville. Best Tires is open 24…read morehours so we only had to have the car towed there instead of 130+ back to our home town. $40 for a used tire in great condition and we're back on the road! Thank you for being so responsive and helpful.

I'd give them no stars if I could. BUSINESS HOURS are not accurate!!! Been waiting for 1 hour for…read moreservice and owner stated he's on his way.

I had a great experience despite having to spend money on tires-such a necessary but high expense…read more The process was very easy-I ordered the night before and got a preselected time slot. They called me first thing in the morning to confirm my appointment and they also let me know I could come in earlier. I opted for the earlier time slot and asked how much time it would take. They told me that I was the only car there. I pulled up in 15 minutes and was taken care of promptly. They offered me extras without pushy and suggested upgrades and provided reasons as to why it was necessary. I appreciated the concern, care, and efficiency of the staff.

Very professional employees here and always have a sense of urgency about them. I bring all my…read morevehicles here and they do honest work. They try to fit the needs of your issues in a great manner.

Amazing service and kind folks. Just had an oil and filter…read morechange. Was told at last oil shop, I needed new cabin filters and asked them to check. Was prepared for replacement. Not, needed! Thanks, for the honesty! I'll always, return here.

Work was done properly and timely. Everyone was very professional. Prices was very reasonableread more

The General Manager Cliff was amazing!!! I went in for a diagnostic on my car not knowing what was…read morewrong, after only 10 minutes of being there he already figured out the issue. He was such a kind and amazing man and he has no idea how much he helped me out that day, the car I went in with was the only working vehicle that me and my boyfriend had, mine was stolen last summer. Without that car we would have no transportation, Cliff didn't know that so I knew his kindness was genuine which is rare these days. Best experience i've had at an Advance!

Let me start by saying Doug, Anthony, Ed and many others at this branch that assisted me are top…read morenotch and I will return. I visited the store on Saturday, November 2, 2019 at 5:30PM following a call to them. On November 2, 2019 I called inquiring about the warranty on my Carquest re-man alternator that I had purchased in May 2017. I told the gentleman at that time that I had had it tested a couple days prior at which time I was told it was clear I had an issue with the voltage regulator and but the Troutman branch asked if I had gotten a print out showing it is bad. I had not so I then went to this Advance Auto in Clemmons, NC as it is the closest to me and to let them check it and try to obtain this print out. The gentleman at the Clemmons, NC store tested it with the handheld battery/alternator tester telling me the same thing that I had already been told by the competitor. I told him this had been an intermittent problem however it left me on the side of the road a couple of days prior. Also while I was at the Clemmons store I asked if he could print out anything showing what he had seen due to what I had been told by the Troutman branch. He stated it was clear that it was not charging properly because it was at 13.5 volt jumped to 13.8 volts and then dropped out back to 13.2 as the headlights were on bright and the A/C was on high. I explained that I was trying to make the swap in Troutman because I was going to do the work at my dad's house over in the Troutman area but also I explained what the Troutman branch had told me. At this time, he stated that if they will not swap it for you, you bring it back to me and tell them the Assistant Manager in Clemmons will do this for you. So following driving to Troutman on Sunday, November 3rd and removing the alternator from the 2008 Honda Accord I drove to Advance Auto Parts in Troutman to make the swap. The gentleman at Troutman asked if I had previously had the alternator checked and I told him about the test ran in Clemmons, NC. The clerk named Neil at the Troutman branch told me he could not make the swap without placing the alternator on the in store tester because it showed to be good. I explained this had been an intermittent issue at which time he told me he was a mechanic and it was something else due to the tester in the store showing that it was a good alternator. So now after having an alternator tested by Auto Zone and Advance Auto in Clemmons, NC and both stores telling me the same thing, Troutman would not make the warranty exchange. Now I have an alternator off of my personal vehicle leaving me with nothing to drive at the time until I made the exchange and replaced the alternator. I called the Advance Auto in Clemmons back on Sunday afternoon explaining what I had been through and that I had been to their branch the day prior. This store unlike the Troutman branch told me it would be no problem, to bring the alternator back to them and they would make the exchange. With this being said, I had to borrow a vehicle to get back home that evening and go to the Advance Auto in Clemmons, NC just to return back to Troutman to finish the work on Monday. Everything that I had dealt with at the Advance in Troutman was obviously unnecessary as the Clemmons branch did not hesitate in swapping it out and assisting me in making it right. The gentlemen in Clemmons were very apologetic as to what I had dealt with but never once hesitated to make this right and assist me in the exchange. After the new re-man Carquest alternator was put on, it was clear that it was the issue as now with the lights on bright, and the A/C on high I was getting over 14 volts with the car running and under load it was dropping very little. I appreciate all of the help from the Advance in Clemmons, NC as the inconvenience was not due to them and they were very willing to make it everything right. I will be back to this location and I cannot say enough about the assistance that was given following the issues at the other branch!

Called Bakers Automative on Monday, had an appointment the next day for my Freightliner Sprinter!…read moreEverywhere else couldn't fit me in for a diagnostic. Bakers had my Sprinter diagnosed and ready for pickup the same day. Excellent Customer Service and Mechanics are Superb!!! Thank you, Bonnie and your Great Line of Mechanics. Devine Trucking LLC, Snow Camp, NC 12-22-21

This place is a joke. They were told 2 times to do an oil change. After $1200.00 worth of work and…read morehaving my car for 3 days-NO oil change. When asked if they could do it for free to compensate me for time and trouble, the answer was NO. Poor service. I should have known better when I had to call multiple times and no one returned my calls. Save yourself trouble and money. Go elsewhere Update. There was no miscommunication. I didn't trust your shop at that point. Free oil change or not. You didn't do what was requested and then you left the engine cover off the car and I'm the one that found it was missing. Did no one at your shop notice there was an extra part lying around? We called you to see if you had it. No one called us. Plus when I had my oil changed at another shop my car was 1 quart low on oil and low on antifreeze. The s proves no one at your shop checked the fluid levels. Basic service at most any shop.

I went in for an inspection. They went out of their way to make sure I understood the process when…read moreit came to the extra mileage I would need to get my car to pass. I got my inspection done, they put on windshield wipers and replaced an inside bulb. Also, I was happy that they consulted with me before replacing anything. As far as value I got more than my money's worth because you can't put a price on quality Customer Service. I definitely recommend.

I have been going to Porter automotive for the past few years. I have been very impressed with…read moretheir service of my car and their customer service. They are professional, fair priced, pleasant to be around, and have gone out of their way to be awesome - once even picking me up to get my car! They have my complete loyalty!!!

The guys are super nice and recommended a few people and they all have said they were super happy…read morewith the services. Great prices on the tires and they did exactly what they were supposed to.

Always ready to keep me rolling. Been doing business here since moving to GSO…read moreThank you