Integrity. Quality work and fairness…read more Been going for over 15 years and will keep coming because finding honest and competent isn't always easy when finding someone to work on your car. Had oil change and asked to inspect. No charge for inspection. With so many raising prices stating inflation or tariffs my costs were a mere 8 bucks more than same month last year. They were quick gave me a list with how pressing other matters were. AND let me know Nothing was immediately pressing. Find another mechanic that is that honest.

I'm up in Tacoma visiting family and the splash guard thing above the front right tire has come…read moreloose and is grinding against the tires when I drive. I called Precision hoping someone might be able to help me get it secured so I can drive home safely tomorrow. They got me right in! Like immediately, AND they aren't even charging me. I am literally considering waiting until I come back up next month to have them do the necessary repairs. Highly recommend

I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

sent pics. lead nowhere. needed to come in for an estimate…read more Duh.......just say that, don't play the pic card. waste of my time.

Great service and a wonderful place to take your car. They have a huge variety of custom retrofits…read moreavailable and their staff and techs are very knowledgeable and friendly. Definitely recommend.

I gave this place one star because I used to go there and get good service since Chad took over as…read moremanager and a couple of the other people I use to trust left. It's been nothing but going down hill they scammed me and my insurance company I'm sure I'm not the only one they have scammed I want ever go there again. Chad and the owner are crooks they should not be in business they will total your car in hopes that they can buy and sell chad went to my insurance company 3 times for more money until they said enough it's a total this was a 2024 car with front bumper accident that my wife really loved this car do not trust this company

My car was lightly sideswiped in a parking lot...paint, but no dent. Went here as approved by my…read moreinsurance company. $1200 estimate. Then took it to my personally preferred shop, Pacific Motor Company on MLK Way. They got out a rag with paint thinner and cleaned off the paint and told me to wash it and wax it and it was good as new. To me, t his proves their DISHONEST!

This is not a family friendly shop. I have seen both the estimators Darin and the general manager…read moreJared be very disrespectful to me and my family. I will no longer bring my family or friends here. Save yourself the fake smile and handshake at the door. Go find a different shop. Their rates are the most expensive in town not to mention their extras they add in to raise the cost even more. Verify prices around town and you will see. Kevin the owner is interested in perfect reviews and spends thousands to keep the good and discredit the bad. Why would you send a customer a review before they leave? They want the 5 star review before you leave so when you get home or drive it on the freeway to hear an air leak or rattle they got their 5 star review. Then claim to busy or waste more of your time. It's a numbers game. Don't go to this independent shop. Please do your own homework and study it out. Ask your insurance company for recommendations. Make sure the shop has certified technicians working on your car. ICAR is one of the certified programs that gives you basic knowledge of properly repairing cars. This shop doesn't have certified techs. Also being certified is WELDING certified. So if you ever came to this shop to have anything welded it was from a NON CERTIFIED person. Would you have some stranger from craigslist fix n weld up your car? This is where kevin finds the cheapest workers who know very little. FIND ANOTHER SHOP. Promise you it won't be these liars.

Great service and superb staff. My car was completed in a day and a half. Thank you Mullans.read more

Two years later and this place is still amazing! I called in to get a quote to fix my car and they…read moreoffered me to send photos or to stop by for a quote. I ended up stopping by for a quote and they were able to buff out a tiny scratch that I was worried about. They took my car back and did it on the spot! I can't say thank you enough to David and his staff! There is a new gentleman at the front that I wish I would've gotten his name so I can mention him here... But he was amazing too!

Great local shop! Doug and his team do great work here with VERY reasonable prices & time frames…read more I came for an estimate on Mon, dropped of on Tues, then ready on Fri! For a front bumper repair: scratch/paint chip. The estimate was very close to the final price & the work was exceptional!

Doug is the best! Can't beat his prices anywhere. Would definitely come to him for any future fixes…read morethat I need.

Very fast and easy. Did incredible work and were less money than the other 3 places I went to get…read morean estimate. It looks better than it did before it got scratched/dented. Big thanks to Luis. They even took care of my rental car. Highly recommend 11/10

When they removed the rain guards from my car to paint the door, they damaged the clear coat on the…read morepillar by using a heat gun to loosen the tape, and dented the molding by prying against it. When reinstalling the rain guards, they reused the double-sided tape without the OEM clips, so by the time I got to work, the guards were falling off. When I raised these issues, they argued that the damage was already there, despite the fact that my 2023 Honda Pilot was essentially brand new. Later, when I brought my car back to address grease all over the inner wheel after they replaced a wheel bearing, they falsely claimed my vehicle had been in another accident because there was a scrape on the lower control arm that was clearly from the same accident that they just didn't want to fix. They also wouldn't show me the photos they had taken from under my car. This made it extremely difficult for me to get the rest of the vehicle repaired at a different shop. I WOULD NOT RECOMMEND!

Highly recommend this shop they did an amazing job! They were very quick and efficient and very…read morecommunicative throughout the whole process, customer service is also very great!

Pacific Motor Co collision shop impressed us so much because they ordered the parts right away,…read moretold us we could pick our work vehicle up the next Friday, and then called us on Wed telling us it was ready 2 days early because parts came in early. They are amazing. We have never had such a great timely experience.

Very professional on what he does and returned my car in a timely matter. The body and paint work…read morelook awesome. you cannot tell the difference in the color or if a dent was even there. The owner (Nico) is a very friendly person amd very professional.