I had a wonderful experience with the team at Matsenko Auto. I have a 2021 charger scat pack with a…read morebig brake setup (400 mm two-piece rotors and 6 piston brembo brakes). For a dealer job with OEM parts, this costs around $4500 for the front pair. After doing tons of research, I decided to utilize a quality aftermarket kit. However, when I talked to the dealer, they tried to steer me away from this, and while they said they could do it with aftermarket parts, they seemed very unsure and cited issues with prior customers going this route. Another local shop told me they wouldn't be comfortable replacing just the rotors (they wanted me to bring a factory rotor/hat assembly which is honestly unnecessary if old hats are in good shape). I did not feel very confident with both shops. I reached out to Matsenko on yelp by chance and their tech, William, responded within a couple of hours and knew exactly what I was trying to do. I was honestly surprised at how knowledgeable he was with my specific brake job and decided to give them a shot. They got me in quick, and everything was done by end of next day. The brake job is excellent, there is no noise or judder, and braking action is very smooth. In addition, they did an hvac cleaning for me (i had some contamination in my evaporator core) which another shop tried, and failed, and charged me $500 for the whole ordeal. All of this was done well at a fraction of the cost at Matsenko, and I saved thousands. I am very pleased with everything, and the amount of attention to communication I received is something I rarely see these days. Everyone was also very nice and personable, from the shop owner, to the tech and to reception which is also less common these days. I drove all the way from Olympia to have this done, and when my rear brakes need a swap, I know who I'll be calling Thank you for the wonderful service everyone!

I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

I took my car into J& J to have them look at a dent made by a hit and run . Amber set the…read moreappointment over the phone. Shelby came out to survey the damage. She brought one of the guys out to take a look at it They were so empathic and offered a solution right there on the spot. I was so thrilled I gave their technician a hug. I would recommend this company hands down for any body work you ever need on your vehicle. Their the "best" in my book. Judy M

I gave this place one star because I used to go there and get good service since Chad took over as…read moremanager and a couple of the other people I use to trust left. It's been nothing but going down hill they scammed me and my insurance company I'm sure I'm not the only one they have scammed I want ever go there again. Chad and the owner are crooks they should not be in business they will total your car in hopes that they can buy and sell chad went to my insurance company 3 times for more money until they said enough it's a total this was a 2024 car with front bumper accident that my wife really loved this car do not trust this company

I can't say enough about Center Collision. The level of honesty, integrity, and workmanship…read moreexhibited by everyone we worked with was exceptional. In particular, Jared Osten went above and beyond the call of duty in trying to get our insurance company (State Farm) to do what was right. And even when State Farm would not agree to pay for procedures that were strongly recommended by Subaru, Jared and Kevin House (owner) stepped and covered the cost of the procedures because they refuse to sacrifice quality and safety in order to appease insurance companies. If you ever need collision repair or bodywork, Center Collision should be on the top of your list. From Malissa, Evie, and I, thank you Jared and the rest of the Center Collision team, you guys are amazing!

**Beware before doing business with this company.** In my experience, they refused to accept a…read morecheck directly from my insurance company and instead insisted that I pay them in cash. I also found their rates to be about three times higher than the other estimates I received. Additionally, I felt that important costs and policies were not clearly disclosed upfront. Based on my experience, I would not recommend this business. I encourage anyone considering their services to request all fees and payment terms in writing and to compare estimates from multiple repair shops before making a decision.

Great service and superb staff. My car was completed in a day and a half. Thank you Mullans.read more

I had a minor scrape and dent. They gave a quote within my expectation. They did the work…read moreprofessionally in the time they stated. Everything looked good. I recommend this business.

I was stranded with a dead car battery parked across the street. Shop was already closed but a…read moreworker noticed I was having issues and offered to help anyway. I never got his name, but he truly helped me out and showed me real kindness when I was in turmoil in the boiling sun. Thank you, sir. I appreciate that more than you know!

Great local shop! Doug and his team do great work here with VERY reasonable prices & time frames…read more I came for an estimate on Mon, dropped of on Tues, then ready on Fri! For a front bumper repair: scratch/paint chip. The estimate was very close to the final price & the work was exceptional!

This company was selected by our insurance company to complete the repairs on a 2003 Toyota tundra…read morethat had been vandalized. Caliber collision did very poor quality work on the interior repair. When I brought this to their attention, all I received were excuses of why they could not complete the repairs properly. I am now taking the vehicle to another body shop to fix their crappy work. And I am working with my insurance company to cover the additional cost. Don't waste your time, go someplace else.

Very fast and easy. Did incredible work and were less money than the other 3 places I went to get…read morean estimate. It looks better than it did before it got scratched/dented. Big thanks to Luis. They even took care of my rental car. Highly recommend 11/10

Highly recommend this shop they did an amazing job! They were very quick and efficient and very…read morecommunicative throughout the whole process, customer service is also very great!

Pacific Motor Co collision shop impressed us so much because they ordered the parts right away,…read moretold us we could pick our work vehicle up the next Friday, and then called us on Wed telling us it was ready 2 days early because parts came in early. They are amazing. We have never had such a great timely experience.