Options for washes start with basic wash, then with each increase in price another service is added…read more(for example, undercarriage wash, tire wash, etc.) I didn't think the undercarriage wash had enough power to get the salt buildup off. .. when entering the wash, you stop the car, put it in neutral and the car is moved forward on a conveyor. How can one person get the basics and the next get all the additions they paid for? The conveyor never slowed or sped up so how do you know you're getting what you paid for? Doesn't make sense. I won't use Tommy's Express Wash again for these reasons: expensive, poor undercarriage wash, questionable method of getting what I paid for, back of car was still dirty after wash was completed and wheel wells also dirty, as if no water actually cleaned that area.

I had stopped in to get my Dad's truck washed and talked with Justin at the front about the…read moremembership. I was not familiar with this process and Justin's customer service was amazing. He made everything simple, quick and the car wash was top notch. I can't say enough good about this place. Travis M

Always fast oil change with a free car wash! They have a detailing center onsite if you decide to…read moremake your vehicle sparkling clean inside and outside. Would recommend it for fast oil change.

I've had it happen several times where I arrive 20 minutes or so before closing only to find that…read morethey decided to close early. Employees locking the doors as I arrive. Once? Sure. It happens. But it's most times I come here. I come from Point, and if I could get here earlier, I would. I would understand weather related closures, but this isn't that.

I recently had an incident where my back wiper blade arm/motor was ruined in the wash. The staff at…read moreTW did everything they could to please me and keep me coming back. Dalton replaced the arm and that didnt fix the entire issue so I was sent to Precision AB and they ordered and installed a new wiper motor free of cost. Very satisfied with my experience. Thanks you TW

Tommy's gave me a free month of service because of technical difficulties they were having, two…read moreweeks ago. I went in today, they told me they were having issues with my card. I asked what kind of issues, this was supposed to be free. The clerk put her hand up to my face and said she was trying to figure it out. I then told her that rule number one in customer service is you don't put your hand up to your customer face. ( No as a customer, I do not talk to the hand). Got her name, manager allegedly not there in the middle of the afternoon, and left.

Top Tier Fuel at a fair price, excellent , , clean and…read morehelpful employees. It's amazing how this is universal from location to location. Many locations have car washes that are well maintained too.

A new policy of Kwik Trip has just ended my patronage of their establishments anywhere. They now…read morerequire you pay at the pump with a credit or bank card. If you wish to pay cash you have to go inside and pay in advance. If I want to fill up my gas tank how the hell am I supposed to know how much to tell them I want? Am I supposed to wait in line just to pay in advance? What if I wanted to buy other items in their store after gassing up? I have to stand in line twice? Nope not for me. Kwik Trip you have just lost my business!!!

This business rocks when it comes to excellent customer service!!!…read more About a year ago not one, but three of my tires on my leased BMW blew out, and a wheel was damaged after supposedly going over some potholes, a $1500 expense. (I learned the hard way that low profile tires are prone to this happening.....would have been nice if I would have been advised of this when I bought the car). Based on information given to me by the dealership I purchased the car from, I was told by a service person there, that when I had to replace the one original tire, and because as it was an all wheel drive vehicle, that all four tires, including the three new tires, would have to be replaced at the same time. Here's where the great customer service from Olson Tire comes in. As I had about 17,000 miles on the one original tire, I had them order four new tires, and took my car in today to have them replaced. About 20 minutes later I got a call from Dylan, one of the mangers there, advising me that there was enough tread on the original tire, and based on my annual mileage I was accumulating, would be more than enough to last me through the lease. Dylan's advice prompted to call the dealership once again, and I spoke with a Service Manager who informed me that if the original tire would have to be replaced at the time of turning the car in, I would only be billed for "one" tire, even though all four would have to be replaced. If the tech at Olson had not consulted with Dylan on this, I would have replaced four tires at and out of pocket expense of around $1100.00!!! This action on their part will be saving me roughly about $900.00, assuming the original tire has to be replaced. I can't say enough about how grateful I am to the team at Olson Tire. In these days where auto repair and tire shops get bad press for performing unnecessary maintenance or repairs, this business sets the bar for others. Again, THANKS!!

Another great experience from Olson Tire and Auto. My…read moreregular tires were wearing out and the dealer said it was responsible for the "vibrating." The the dealer provided a number of options. I did a fair amount of additional research and then went to Olson. They provided four great options. All would need to be ordered and would arrive within 3-4 days. I also went to a big chain tire store. The chain provided two of the same options that Olson had. Olson was way less than the dealer (of course) and their price for the exact same tire was less than the chain tire store, as well. Brought the car in today. Received a loaner. They found an issue with the tire pressure monitor (which has been an issue with my car). They diagnosed it and tried a couple of things. It appears to be fixed. The diagnosis and "fix" did not cost a thing. The best place in Wausau for tires and auto service. Also, their body shop is top notch!

Got a car wash here and it only washed half of my vehicle. Went inside and told the lady at the…read morefront desk and she pretty much just said I was stupid and that's how it's supposed to wash your car. Horrible car wash horrible service!

The employee I encountered was so rude. I was pumping gas and entered my pin for debit. The pump…read morespits out a receipt that says see cashier. I go inside and she looks at me and says "pin error? Like the sign says that's at eye level in order to pump gas you have to hit bypass pin." Very rudely points to where the button would be. I go back out and THE SMALLEST PIECE OF PAPER taped to the pump tells you you need to bypass the pin in order for it to work. Just irritating when people are rude for no reason. SUGGESTIONS: fix your pumps? Make a bigger sign closer to where customers are looking? Be understanding when people come in after getting a message that says "SEE CASHIER"