I usually had good experiences there and they helped me in a pinch before so I don't mind higher…read morepricing, especially now with costs rising out of hand. But, they said they didn't know if they could do a drain and fill with filter replacement for auto 2012 passat and they said I had to take it in to see if they could. I did and they called me saying they could do it. Great, the dealer charges about 500 and I could do ot myself for under 339. Service advisor said it would be over 1000 dollars and if I didn't want it that I pay 85 for them telling me what a ridiculous, twice as much as VW dealer would charge. They had my car so I paid the 85 and want them to know they lost a customer for now unless something happens. Why did I not be told 85 bucks just to see if they can do a job?

I have been looking for a mechanic since relocating to Wausau about 6 months ago. Went there for…read morethe first time. I had a problem with a tire and I was a bit concerned (I have fairly unusual tires that are difficult to find). They took it, diagnosed the problem in about 15 minutes and it turned out to be something very minor. While I was there I had them do some routine maintenance (oil change, air filter, tire rotation, etc.). I was in and out in about 90 minutes and the price was very reasonable. The seem like good, honorable mechanics. Also, their online appointment system worked flawlessly. I set a time, they offered a different time (just two hours later), they confirmed by text and email and were ready and waiting for me when I arrived. So often those online/electronic systems do not work. This was terrific. I will be back.

Another great experience from Olson Tire and Auto. My…read moreregular tires were wearing out and the dealer said it was responsible for the "vibrating." The the dealer provided a number of options. I did a fair amount of additional research and then went to Olson. They provided four great options. All would need to be ordered and would arrive within 3-4 days. I also went to a big chain tire store. The chain provided two of the same options that Olson had. Olson was way less than the dealer (of course) and their price for the exact same tire was less than the chain tire store, as well. Brought the car in today. Received a loaner. They found an issue with the tire pressure monitor (which has been an issue with my car). They diagnosed it and tried a couple of things. It appears to be fixed. The diagnosis and "fix" did not cost a thing. The best place in Wausau for tires and auto service. Also, their body shop is top notch!

This 1 Star is being kind, 1.5 hr rd trip from out of town, thought I would give them a try…read morepurchasing 4 new tires for my granddaughters xmas present. After waiting a 1/2 hr they come and tell me they don't have the tires for my car. I made this appointment 2 weeks ago, I asked didn't you verify you had the tires in stock that you needed to install. They replied NO. But they would be happy to sell me a different set for $65, more. Schierl or Pomps said they would match the price. Discount Tires Beat it by $20. I will report on how this turns out.

I'm trying to schedule on line for an oil change but their website doesn't allow me to complete the…read moreregistration. It's frustrating as hell.

While dropping off my van, I asked for a ride to my next destination, which was literally going to…read morebe right over the bridge to Biggby's and was told that the job was not a big enough to warrant a ride. Mind you this was for a brake job, at $400-$600 per axle. It was over $900 out the door. The dude that took our keys literally sent us walking on our way in the thick, heavy snow, and my wife was wearing sandals. Don't know if we're coming back. Got one of those "How did we do?" texts and complained using that avenue and got no response. Maybe now they'll pay attention.

Awesome service, friendly people, and great deals!!!!! Stop here if you need an oil change or any…read moreroutine maintenance.

Tou and Ronin were excellent! I got a timely oil change and great service. These two are…read moreobviously great team members and I hope a raise in pay is in their future... Well Done.

I had 4 new tires put on my vehicle, plus an alignment The…read moreprice was competitive (I called around) in fact, with fleet farm having their "big sale", the price at tires plus saved me about $50. The customer service was outstanding! Everyone is so pleasant. I never feel I'm a hassle or feel I could be taken advantage of. I was going to have additional work done and they told me to save my money until problems arise. This made me feel I can always trust them w my vehicle. I will definitely return!!

DO NOT TRUST THIS PLACE WITH YOUR CAR! We have taken our…read morevehicles here for years because of the friendly customer service. Unfortunately, the management has changed, and the people in charge now are truly awful and dishonest. We dropped our car off for an oil change, and when we picked it up there was a massive scratch taken out of the leather steering wheel. Instead of offering to make it right or providing any type of customer service, they were incredibly rude and denied responsibility. You couldn't pay me to take my car back here ever again. For the love of your own vehicle - DO NOT TAKE YOUR CAR HERE!

Tommy's gave me a free month of service because of technical difficulties they were having, two…read moreweeks ago. I went in today, they told me they were having issues with my card. I asked what kind of issues, this was supposed to be free. The clerk put her hand up to my face and said she was trying to figure it out. I then told her that rule number one in customer service is you don't put your hand up to your customer face. ( No as a customer, I do not talk to the hand). Got her name, manager allegedly not there in the middle of the afternoon, and left.

I recently had an incident where my back wiper blade arm/motor was ruined in the wash. The staff at…read moreTW did everything they could to please me and keep me coming back. Dalton replaced the arm and that didnt fix the entire issue so I was sent to Precision AB and they ordered and installed a new wiper motor free of cost. Very satisfied with my experience. Thanks you TW

Great value and quick professional service Glad I shopped…read morelocal service in my local area. Start by looking for help from those in your neighborhood

I had a family member go to Chris and Chucks garage to have the car looked at because it kept over…read moreheating they said it was fixed. My family is from out of town they picked up the car and went to wausau it overheated took it back. They got another call and said it was a bad radiator replaced they came again to pick it up same problem over heated. This time i was asked to pick it up for them because i live her by the time i got home it again overheated now this was the third radiator they claim they replaced now i have it at a real garage that i use so now i know it will get fixed right do t take it there they rip you off and don't fix the problem and stand behind their work

Every time we took either of our vehicles there they did the job and the cost was less than we…read moreexpected. Great place!