Loved the entire experience from beginning to end! Very friendly and not pushy. Came to the…read moredealership expecting I could only afford a small vehicle, left the dealership with the 2016 Hyundai Sonata and still under my budget, practically new and low on the mileage. Loved my sales lady Erika. I had to go back because of confusion on my part and they quickly fixed it.I will definitely recommend this place to all my friends, and come back your way way down the road when I need a new vehicle.

Jonathan really did his best to accommodate our priorities for our daughter's vehicle purchase.read more

If you trade in a vehicle with these people and have a loan on it, get a check from them to make…read morethe payoff yourself. We traded in a car 40 days ago and they still haven't paid off the old loan.

Great buying experience! Gave me what I wanted on trade with zero pressure. Definitely recommend!read more

Denzil went the extra mile to make sure I was happy with my purchase. He's become a friend of the…read morefamily, whom we stop and talk with whenever we see him in public. This is a safe place to do business. I wouldn't hesitate to go back.

This truly is as good as it gets. Overall very comfortable experience. Mike is very friendly,…read moreinformative, trustworthy, and patient. I will most definitely be a repeat customer and referring Tincher Auto to everyone I know.

From the owner: Retail sales of used cars, trucks, suv, and vans.read more

It pays to deal with quality car dealers - even when you're out of state on vacation…read more Recently my wife and I were heading home from a Marathon Day (the day before) of Rafting on the Gauley River when the "low tire pressure" indicator on the dashboard on our 2019 Highlander happened came on. Oh, no! We hadn't even gotten to Beckley - and we had a 10-11 hour drive straight through to Memphis. We had just had to buy a new tire the week before for a unrepairable nail puncture. We were able to go to the Toyota dealership in Beckley. When I went in, I met with Mike Jude, the New Car Sales Manager. After I explained our situation with the tire and our long trip to Memphis, he was quite understanding of our problem. Mike then took me to Erik in the Service Department. Both men were very courteous, professional and understanding about our problem - as well as our need to get back on the road promptly. Well, I am sending out a Big Shout Out to both Mike and Erik for the quality service we received. Even with other people in the Service Waiting room, Erik was able to check all 4 tires - he even remembered the pressure for each tire. He found no problems with any of the tires, and properly inflated all tires to the proper pressure. All of this great service was done with a smile - and at no cost. We were able to finish our trip with no further tire problems. If you live in the area, or are just passing through and have car problems, be sure to check our L&S Toyota. And, be sure to ask for Mike and/or Erik. They will treat you right - even if you didn't buy your car from them. Great service, guys! Much appreciated.

On Wednesday September 23rd, my service appointment to replace my left rear tail light assembly was…read moreat 11 am. My car was there by 1040. At 1130 they announced the light wasn't working and they had to run further diagnostics. At 430pm, they share the fact that they had ordered the wrong part. 5 hours to figure that out!! They said they would call me about the part. Haven't heard a word and have left multiple messages for Tony the service manager.

Initially the technician gave me the estimate for the repairs, said I needed a new hub on the…read morefront-end and a seal around my axel. Followed by "we cut you a break on the diagnostics fee". So I asked if I could make a new appointment for the seal, and go ahead and get the hub replaced. His response, "yea sure, should save you about $100", I of course agreed. To my surprise, the original estimate was $588, I was still billed $525 for the service, to replace a single hub! I was pulled aside prior to paying for the service and was told "there will be taxes on this, but we did this..." and he pointed to the paper, but never explained what was actually done! I was kind of shocked that I was told I could save "about $100" by not getting the seal replaced, only to then see a savings of only about $60-ish I would hope that when we, as customers, are given an 'estimate' of costs, that the bill should reflect that exact cost. And King Coal, as a service provider, would respect those estimates and not surprise the customer with a "this has to be done" charge. Other than that, the staff themselves were very friendly and knowledgeable about what was causing my issue. It was fixed in a timely manner and the vehicle purs like a kitten. I had to work while the vehicle was being worked on ( I'm a developer ) so having a nice place to sit and do my coding along with free Coffee was a definite plus!

Left oil filter loose , very unprofessional n they question how we knew it was loose . The service…read moremanager was very rude

Awesome people do deal with. I have to say it was the best experience I have ever had buying a new…read morevehicle. The sales man the internet sales person and the finance manager were all wonderful. Highly recommend this dealer to anyone. Jason

2023 2500HD diesel was in "limp" mode; even though the diesel mechanic went home, Calib told me to…read morebring it in (since we were traveling for holidays ; already 5 hours in and 5 hours to go;).. The team fixed the truck (which was under warranty, but the whole time allowed out 2 dogs inside with us while it was cold. the whole staff was very thoughtful and took care of us during a very stressful time. we would travel from our house to trade in or trade up on our new vehicles because of their above and beyond service. Thank you staff, calib and Joe Holland.

The Camry 2018 XSE with Red Interior had me at hello. Thanks to William my prayers were answered…read more I was praying for a new car (Acura), but thanks to William J. McCormick, he turned a Honda lover into Toyota lover. He offered to help step up all the technology, which was fairly simple. He was awesome enough to place my tags on my new car and filled up my gas tank. He went out of his way with the fueling, it was after business and he paid. We did the business Friday night. I drove alll weekend and Monday, he was nice enough to check to see how everything was going. If you are in need of a new car William J. McCormick is the 1 to see!!

This facility always over books or they double book, they're always screwing up the appointments,…read moreand then blame you for the mix up! The service on the car was fine; it's the people that are responsible for booking appointments that are incompetent. I'll take my business somewhere else from now.

Stay far away from this dealership. I bought a vehicle from them back in 2021 and within a day the…read morecheck engine light had come on. Refused to fix it, said there was nothing wrong with it when I drove it off the lot. I am very late to this but I had it in my mind lately and wanted to make sure people know to stay away.

This dealership is now known as Greenbrier Ford. The front staff are nice and seem to be…read moreknowledgeable. However, there has been 2 instances where I had work done on the vehicle and the mechanic damaged my vehicle. The first time was for an oil change and they slammed the hood down most likely on a wrench and it warped the hood. I contacted them and they would not fix the problem. The second time was on a recall for the back tailgate springs. They made 2 scratches approximately 6 inches long and deep on the plastic covering of the bumper and would not resolve the issue. I've decided I will resolve this issue by never using their services again. I will either travel to Oak Hill or Princeton and go to Stephen's Mitsubishi where they treat a customer with care and respect.

Reasonably priced, good service, fairly fast turnaround. I judge a mechanic by how many vehicles…read morethey have parked around for service - it usually means they do good work (which is why I originally went to them).