This place is terrible it was sent there by my insurance adjuster, to have some body work done an…read moreother small things,we was told 10 days 35 labor hours. It has been 23 days,and I called today Monday July 7th when last Monday they said it would be ready today,I called an now they said may be looking at Friday,. By that point Saturday will be 4 weeks,how can a 10 day 35 hour job turn to 4 weeks,assuming I even got it then,bc I have called every week to be told it would be ready the next week. How can a place be that bad it underestimates a job from 10days to going on 4 weeks. I've not had a car at all can't get to work had to quit my job had no way to get back and forth at all,they was working with me when it was supposed to be a week but now they have no option but to replace me at this point,bc I have no real idea when im getting my car. My dad passed away in May,bc my car was stolen,hence why it's in shop,I wasn't there with him when he passed,he lives in Richmond VA,and no his celebration of life is the 12 Sat,and I'm sure won't have car to spread his ashes with my family in VA. I have been without a car for going on 3 months,there is no reason this job should taken this long an every single week I call back it's the next week,at this point they are milking my insurance I'm sure,all while I have to suffer and pay for it,by not being with my dad... So don't take it here wish I read these reviews,bc this place is terrible ******* IT MADE ME ADD A STAR,TRUST ME IF ADD A NEGATIVE 100000 STARS IF I COULD***

I am a one legged disabled vet, and upon entering the dealership that was very busy, I was greeted…read moreby the owner and welcomed. i was treated like the only customer they had, was treated quickly and respectfully by the staff and was able to secure the best deal possible on the vehicle. I couldn't have asked for a bet deal or service! I will continue to do business with this dealership for years to come! Great place to do business

2023 2500HD diesel was in "limp" mode; even though the diesel mechanic went home, Calib told me to…read morebring it in (since we were traveling for holidays ; already 5 hours in and 5 hours to go;).. The team fixed the truck (which was under warranty, but the whole time allowed out 2 dogs inside with us while it was cold. the whole staff was very thoughtful and took care of us during a very stressful time. we would travel from our house to trade in or trade up on our new vehicles because of their above and beyond service. Thank you staff, calib and Joe Holland.

July 19 2025 I bought a 45000 chevy duramax diesel 1500 Z71. It has been broke down and in the shop…read morenow for the third time. I am a travel nurse and they have cost me 1000's of dollars with me missing work and I had to pay for a rental out of my pocket. They called me every day wanting me to buy this truck and I wondered why the first owner hand picked this truck and paid 64000 for it to trade it in at 32000 miles. I am very unhappy with my whole buying experience now with this place and I am looking into a lawyer because I shouldn't be without a vehicle this many times as I have with in the first 90 days of my purchase. Can anyone help with what I should do next.

Update: Following my previous appointment in May, I heard something flapping under my car. I found…read moreit to be half of my oil pan cover. It was held on by one bolt out of four. The cover appeared to be cut in half with a cut off wheel. The dealership informed me on the phone that they 1000% do not cut things off of people's cars. I handed over the remaining piece to the service center. The employee appeared surprised by its appearance. The dealership had one in stock and replaced it free of charge. I sincerely believe that the oil pan cover was cut in half during my last service appointment. I didn't have any issues with this appointment that I'm aware of.

Bad they told me trans fluid change would be 329.00 when it was over charged me 429 and some change…read moresaid the additional charge was for oil disposal. Shouldn't I have been told this up front?

Just don't . Started off nice . Then turned bad when they were called out for trying to upsell an…read moreitem that Toyota offers for free . Then got upset after we didn't rush buy a "deal" . Wouldn't recommend

Service after the sale! Worst car buying experience I've ever had! Friendly, accommodating and high…read moreenergy in making the sale but very lackluster and non caring after the sale. Excuses like we are short on techs and scheduling service appointments are unbelievable. A week or more behind when scheduling even the most routine (5000 mile) checkups. I could say more but the picture is clear! No service after the sale!

So I got a job here on Jan 6 2016. I was excited since it's a job n anyone should b excited when u…read morebeat out the other candidates. Yes I knew going in it was. Commission only Job which made me work at my best. I was shocked as anyone would b since its in a two story old house. But I didn't let looks deter me away. U could say I was an Internet salesperson. I had to advertise on various groups in different counties on fbook but not in the counties that the other girl did(ex. Putnam, Kanawha). I heard a guy did drive 8hrs one time and didn't even buy the car. So I was hoping that I could reach ppl in the outer counties. But I was met with some hate such as why r u advertising here? But that was in Morgantown and in Berkeley county. So the northern panhandle didn't have any leads for me. The job started as me going up there one day for about two hours and the lady showing me what to say. So when I got home I went to advertising away and writing down everyone I talked to. I did maybe 3 apps a say but I bumped all my groups and worked all day. Some ppl said I was on the phone or iPad too much lol. So they're closed maybe sun n tues I know at least tues. The job on advertising was easy but anytime I'd ask the lazy about a vehicle she said they had problems so it was tough cause ppl ain't going to put in an app if there's not a car they don't want. I even asked for. List of cars that I could sell since that happened a lot. I was also told not to blast the new vehicles that I saw on the fbook page because they hadn't been inspected yet but u could clearly see on the fbook page just not the website and ppl were asking on the fbook page about those cars. On Jan 13 I was called up there and told I was let go because I wasn't getting enough apps in like 15 a day. Well I had no idea I had a quota n also I had only worked a week. I just started. I was disappointed and mad because of it. But it is what it is. Ppl kept asking me about there apps and I told the,what happened . One guy said he out in an app and told his friends too. I did see where his friends commented on my post. He then said something about fraud or scam and thought he should call the irs because they had his info. I never told him to do anything like that but idk if he did. I had to delete so many groups and posts and messages it was time consuming and made me angry at what happened. Idk if I would recommend this place or not. My first car was new and the I used fbook to buy them.

buyer beware we bought a car from them lil over a year ago all was good till we took the car in to…read moresee if an ac issue was coverd by our warrenty and their mechanic messed the car up long story short after a month of having our car and threats of a lawyer and calling the better busness bureo and fighing with rob the owner they took our car to a differant place that did fix it he refused to take care of bill and pretty much said f u to us and never took responceability for what his shop did dont want to even give a star but had too

Loved the entire experience from beginning to end! Very friendly and not pushy. Came to the…read moredealership expecting I could only afford a small vehicle, left the dealership with the 2016 Hyundai Sonata and still under my budget, practically new and low on the mileage. Loved my sales lady Erika. I had to go back because of confusion on my part and they quickly fixed it.I will definitely recommend this place to all my friends, and come back your way way down the road when I need a new vehicle.

Jonathan really did his best to accommodate our priorities for our daughter's vehicle purchase.read more

I just bought a car from there a week and a half ago it left me stranded tonight already broke down…read moreI've done went there once and let him know that there's problems with it see what happens tomorrowas of right now I'm not happy and would rather just give the car back so far in a week and a half the front floor boards are soaking wet something's leaking one of the dome lights won't go off the other one won't come on the check engine light came on but needs oil change immediately light came on and then the battery light came on and it keeps dying on me and it won't start at all left me stranded about 40 minutes away from my house I wouldn't recommend this place as of right now calling in the morning to see what they're going to do about it

JB by Ryder ripped you off and then you have CNAC financial calling you 50 million timesmillion for…read morea payment when you got a car that don't work you go in for the car overheating freaking times and it's always something different and then they charge you out the ass because it's something that they had to fix. That was their fault if they would've did it right the first time I would have a blown engine and then it says in warranty that they're supposed to give me a car if they have it so many days they have my car for two weeks and then to charge me $800 because they had to put some fluid and fix the shit that went wrong with it because they didn't fix it the first time so I've been having to call off work not been able to get my children and almost lost my job because they're dumb shit about to call the baddest Better Business Bureau on their ass for selling me a fucking lemon and then complaining because they had to fix it

I recently bought a new 2025 Q5 from out of state in Texas. I really wanted a certain config that…read morewasn't available in Texas so looked at options across the US. The price from Astorg was competitive nationwide. Shipping cost was $1100 and when accounting for the tax benefits of trade in for the closet option in Texas it made it more expensive than buying locally (but we really wanted blue exterior in Premium Plus, and happy to spend a few hundred more for that). I have never bought out of state before and was a little worried about how that would go. Doug aka "Dougie's Buggies" was our sales person and couldn't have been better. He was able to send us a video of the car and give us confidence in doing it remotely. He was responsive and not pushy. We wanted to buy and he didn't try to force us to lease or any of those other games some dealerships play. For financing, Rusty walked us through that over the phone. Very helpful, and made sure we knew about options for extended warranty and Audicare, and more importantly wasn't pushy at all when we declined. The paperwork was fedexed and a 3rd party notary service came to our house. (Nothing to do with Astorg, but general hindsight realization for me was it probably would have been easier just doing the car without co-signing, as both us us had to be home on a weekday during business hours to sign the paperwork.) I was a little worried they would try to change the price or something, especially since this was right around the auto tariff stuff kicking in. They didn't play any games, and paperwork ended up being as expected. We also worked with their concierge (I forgot his name) who was super friendly and setup Audi connect for us over the phone. Really enjoyed working with Doug and everyone at Astorg. I wish Austin Audi dealerships were this good. We seem to have become an Audi family and likely will buy another in the next 5 years, and especially if we need to look out of state Astorg will be a top contender. If we lived locally, it would definitely be where we went.

First experience with Astorg and I'm extremely impressed with Will Garrison. He's friendly and a…read moretop notch person and salesman. He's not pushy when making a sale. He's always available for us anytime we have any questions. We recommend Astorg in Charleston but my husband and I highly recommend selecting Will Garrison your the sales person!!!

READ ME!!!!! If I could give them a lower rating then 1 Star I would give them a negative-100!! Our…read moreyoung sales lady was awesome! However the Sales Manager (GREG HOLLAND)is a down right crooked shister that slipped in $1,000 on me that I know I should have caught but I put the RDX in my fiancé name so she signed the papers and then they asked for $1000.00 check! I was surprised as you could imagine that I had a trade in of a 2005 Volvo S80 and then this?! GREG HOLLAND never ever mentioned this during our negotiations or else I would not put writing this review!! So take note about this crooked Sales Manager at Tim Short Acura he goes by the name GREG HOLLAND but his real name is Mr. Ben Dover!! If you really decide to buy an Acura which they are terrific cars! Just don't go to Tim Short Acura!

Updated Review 8/2/17:…read more After leaving my initial review, I was immediately contacted by Craig Frazier, the general manager for Tim Short Acura. God, what a breath of fresh air this man was. He was patient, apologetic and gave me a much better feeling about Tim Short Acura. He rectified the problems (to the best of his ability) and was humble, honest and kind. He spent 2 hours on the phone with me and went out of his way to be accessible. While my initial experience wasn't at all 3 star worthy....the end result was much more desirable. Thank you Craig for your fantastic customer service and kindness. It turned an initial 1 star review customer into a 3 star. It also has changed my mind about coming back. I will consider Tim Short in the future for my car buying needs. ____________________________________ Initial Review 7/26/17: Those of you fellow Yelpers that know me, know I am a fair reviewer. I am sarcastic and funny, but I am always honest and I always keep it real. I take reviewing businesses extremely seriously. My mother and father are small business owners and I come from a long line of entrepreneurs. I know just how important customer reviews are. As I was sitting here writing my review, I began to realize that I didn't like how it was going. I am disappointed, angry and frustrated. I was allowing those emotions to undermine my character....and I decided I couldn't do that. That review would have been in the same fashion as the way I was treated by the staff at Tim Short. I'd be stooping to their level and compromising my values. My mother taught me better. So, instead....I will say this. I was treated poorly and was told, in no uncertain terms, that Tim Short Acura pre owned car buyers don't get treated with the same respect and integrity that new car buyers do. I was berated, belittled and yelled at. There isn't a sale in the world that would bring me back into this dealership. The worst part? It was the sales manager that ultimately sealed this 1 star review. I am sorely disappointed. I am reaching out to upper management to see if they want to rectify the issue or not. If they do, I will update my review. If not, well....this will remain.