This is a true family business created for families just like you and me. Pletcher understands…read moreyour needs almost before you can explain them. They will deliver you the very best workmanship, and professionalism, and add that touch of caring that only the "BEST" can provide. I truly do not know of anyone who has ever gone to Pletcher for automotive needs and not returned there time after time because they know that you can't go up when you are already receiving the "BEST". So wonderful to know we can rest assured that good and honest businesses still exist.

I've purchased 4 cars from this dealership since 2013 and I'll continue to buy my vehicles from…read morethem. They treat you with respect and work hard to make sure that you get the best deal possible. My salesman Patrick is top notch! Their service department has always treated me with respect and urgency when I bring my vehicle in for service. I won't hesitant to recommend them to strangers and all my friends and family!

I want to start by saying that they had the opportunity to help the situation and did nothing…read more I just spent 3 1/2 in their service department for what was described as a minor update to the system. Two and a half hours in, I had yet to receive any communication from the service manager about what was being done to my 2024 Tahoe. When I asked, I was given a rude response that did not answer my question. I do know that the service manager mentioned that they had issues with their computers that morning. Ok, why was this not mentioned when I arrived? Why did you not call customers who needed a diagnostic and reschedule when you knew you might not have the equipment necessary to correct the problem? Customer service is vital. It happens when you communicate with your customers and keep them in the loop. Communication is vital to making your customers feel like they matter. Instead, you talked about me behind my back and made me feel like I wasn't important. Find someplace else to buy your Chevy products and get it serviced.

Like an idiot, I didn't test drive the first car. I kinda wanted to get out of there and I figured…read morefor only three gran as long as it lasted six or twelve months then I would be fairly okay with it. As I'm driving away after the fact-- BOOM! It felt like the transmission was slipping really bad. It did this every few minutes. I took it back the next day and partly because I wasn't dumb enough to force an unsell of the car, they were pretty cool about the whole thing. I just wanted my three grand to go to a newer (than 1999) car. The next car we test drive and everything seemed fine. Ten grand (total) later and away we go. Within days one of the motor mounts went bad I took it back and again they were rather cool about it and gave me 50 percent off on parts and labor instead of 25. 200 dollars later away I go. I'm sitting in a Mechanic's office as I type this....ANOTHER six bills for a new rotor, caliper, and turn the other rear rotor. Total milage that I've driven the car? I would bet money-- less than 1,000 miles at most. I will NEVER go to Craig's auto ever again!!!

I purchased a 2014 Dodge R/T, I was told that the car all checked out, they had replaced the brakes…read moreand rotors. Less than a week of having the car, I could hear a noise coming from the front end when I went over bumps. I also had a squeaking brake when the brakes were applied. I called and left a message, no one ever returned my call. After having the car for about 6 months and hadn't put that many miles on the vehicle. I had a really bad shimmy. It needed tie rod ends, 4 axles, hubs, nuts for the hubs, sway bars, ect. mostly the whole suspension, brakes and rotors. I had not abused this car in any kind of way. The axle, hubs, and nuts were so rusty, they appeared to have been welded together with the rust. About $7000 in parts, which the rear axles are hard to find. The mechanic wants all parts before he works on it, I got ripped. I can't believe that they could tell me, "The car all checked out", and slapped an inspection sticker on it right before I drove off of the lot. I was over charged for this car, that I haven't been able to drive for months now.

Our experience with JD Byrider was amazing. Our salesperson Tony was nice and did everything he…read morecould to make sure we got a vehicle we liked and could afford. If we had to do it all over again it would definately be thru JD's. The service was great and the sales reps are very professional. Thank you JD Byrider....

Jim was great to work with during the purchase of my vehicle. There was an issue with my car when I…read morebought it, but when Heath found out, he jumped on it and had it fixed as fast as he could get the parts delivered. Heath even covered an additional problem at no extra cost to myself and was really such a great help. Special thanks to everyone for tolerating me through the process.

From the owner: Our sales team can help you get acquainted with our available new and used vehicles, and help you…read morenarrow down your choices to find your perfect new car, truck, or SUV. Then, our finance team can help you find the perfect lease or loan on the vehicle of your choice!

Great experience. I didn't feel hassled or bothered while I was test-driving the car. We haggled a…read morebit on the price, but ended up getting the best deal out of all the places I had been to (which was at least 4 other dealerships). The sales team stayed late on Good Friday so we could make the pruchase. This was my first experience buying a new car, and it was definitely a pleasant one. The sales associate working with us was Mr. Mark Hardesty. He was very kind and not pushy at all. Mr. Hardesty has sent me a few follow up emails making sure I don't have any questions about my new car, which I thought was very nice of him- he didn't just make the sale and then forget about me! I definitely recommend checking out this dealership if you're in the market for a new car.

From the owner: A Toyota Presidents Award winner for 17 straight years and running, Buckhannon Toyota is your…read moretrusted, family-owned local dealership. With transparent pricing on new Toyota cars, trucks and SUVs, competitive used car prices and a fully-trained Toyota service department, we're equipped with the expertise, inventory and experience to treat you right regardless of your automotive needs. Also, we're Closer Than You Think, as our Toyota dealership in Buckhannon, WV, is conveniently located for drivers all across North Central West Virginia. Come visit our community-driven and award-winning Toyota dealership nearby today!