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RiversideMerch

5.0 (2 reviews)
Closed • 9:30 am - 4:30 pm

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1 year ago

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6 months ago

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Ross Dress for Less

Ross Dress for Less

(38 reviews)

$

Visited this location after work, looking for a photo album and some grad decor, I walked in and…read morewas IMMEDIATELY greeted by loss prevention he was friendly. I looked through the purse and shoe aisles and then on my way from the art area to the back area where the photo frames and albums were I thought this woman was going to greet me as long as she was staring with a "resting face" as she talked about customers over her headphones to another employee about how they were returning things and making snide remarks. On my way to the cash wrap I heard her with a raised tone asking someone "ARE YOU LOST?" Her customer service skills are in the trash. The cashier I encountered was kind and polite and even talked to me about the grad frame I was purchasing. Overall the store atmosphere is not good although they have a great selection of items. Tons of things for the girlies who love Steve Madden , true religion, Levi and home decor.

I went to return a few items and I had my receipts along with the original tags on them. One of the…read moreitems I was returning was a blouse for $6.99! They went as far as saying they would need to check the cameras to make sure it was the original sale, as the tag was not matching the item. Mind you I did not mess with the tags. If they are mislabeling the merchandise, it's not my fault. It was a $6.99 blouse, not a million dollar blouse! It was not that serious to have to go to the extent to have me wait for almost an hour just to check the cameras over a $6.99 blouse!!! Seriously??

S&J Men's Suits & Alterations

S&J Men's Suits & Alterations

(183 reviews)

$$

Came in looking for a suit for a wedding. The next day was super helpful. Something that I wear…read more Grateful that I found this place and definitely will be coming back for more.

I'm actually shocked that this place has such good reviews. Also not shocked since I was promised a…read morediscount in exchange for a review. TLDR: Dress has sloppy and downright lazy alterations (see photos attached for their work so you can judge for yourself) The owner Shaker is condescending, rude and doesn't know how to run a business. I was initially quoted $75 for a hem but was told it would be $60 if I left a review. I come back the next day because of the price, location, the good reviews, and his confidence that he could do a good job. (Yes I do my research on the area before giving my business) I gave his associate the dress and let them know I needed the dress by October 27th which is a few weeks before the wedding. I told him I wanted the dress on that date just in case I needed more work done. I was assured that "this is an easy alteration and it would only need a day to work on it." His words not mine. I come back on the 27th and I'm noticing that the stitching on the bottom is completely wonky, lopsided, and some parts aren't even stitched correctly. (see attached photos and make your own conclusions. The work speaks for itself) I wish I had said something but I was trying to be ok with it. I show my friends the alteration and everyone has the same WTF expression at how bad the dress was. When I called, Shaker blamed a new employee and told me to bring it back. (Ok sure but this is YOUR business, YOU need to do quality control.) At the shop, he dismissed my concerns and acted annoyed when I said the entire hem needed redoing. I show him photos while he's looking at the dress and I tell him " I don't even know what's wrong with this (pointing at the stitching)" and he condescendingly tells me "yeah that's a stitch". Yes I know it's a stitch but why is it all zig zag and uneven? He tells me that this "is an easy fix" (his words again not mine) and they will fix the spots he sees. The whole bottom of the dress is messed up and he's trying to take the easy/lazy path out AGAIN. I tell him no the whole thing needs to be worked on and he grudgingly agrees and says ok but it's going to take some time. Once I get home I realize he said SHE will work on it. I call him and tell him I don't feel comfortable with the new employee working on my dress again if that's her idea of good work. I'd rather get a refund and get my dress back and go somewhere else. This is when he starts to raise his voice. The gist of our conversation: 1. Shaker: I'm working on this dress twice without charging you again and you already want a refund? (I just dropped off the dress again a few minutes ago so no work had been done yet. Also he's only working on my dress twice because HE messed up NOT because of something else needing alteration) 2. Shaker: You were the one who haggled for the price. (I didn't do any haggling. If me trying to leave the store after politely declining and him lowering the price as I'm leaving is haggling, then sure.) 3. Shaker: You should have looked at the dress before leaving. (Blaming ME for HIM not doing his job. I did look at the dress and tell him how bad the alteration was... but that's also YOUR job. It's YOUR business) I let them "fix" it anyway just to move on. I pick up the dress today (10/29) and it's... better. The stitching is more even but it's jaggedy and I'm noticing parts where the stitch doesn't even go through where it's supposed to go. I'm also now noticing new stains on the dress. (This dress is brand new with the tags on and has sat in it garment bag since it was received in the mail) Overall: The workmanship was poor, the customer service was unprofessional, and quality control seems nonexistent. I would not recommend this business.

RiversideMerch - menscloth - Updated May 2026

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