We took our large family to El Torito in this plaza on the evening of 4/23/2021, and it was very clean. Due to our family size and Covid restrictions, we needed to eat outside (which is fine with us, since some of our children are small).
Our waiter, Kuko, was extremely pleasant and helpful, and even brought us an outside tower heater when my 6 and 8 year old were saying offhandedly that they were cold. He was PHENOMENAL, as were all the others who helped to bring us our food.
I would have given this place 5 stars, if not for the rudeness of the hostess. She seemed annoyed that we had a large party and rudely told my husband that we would need to sit outside because our party was larger than 6 (again, clearly a bigger issue for her than for us). She impatiently demanded that my husband use the QR reader on his phone to scan for the menu, which we didn't want to do, then--possibly punitively--told us that we would only be allowed one menu per table. This was especially insulting when several of the people who were seated around us after we were seated had a menu for each guest at their table, regardless of party size. I'd say that the hostess just didn't like children (mine were well behaved), which is unfortunate, because for a family of my size, the bill is usually substantial, and while I can't speak for other large families, mine always leaves a large tip just because we understand the challenges of serving our family size.
If we weren't tired from a family hike just before visiting this restaurant, we likely would have gone somewhere else, due to the rudeness of the hostess, but my children were hungry and ready to sit quietly at a table (having had all the wiggles out of their system from the hike), so we decided to stay anyway, and I'm glad we did, despite her attitude.
Luckily, our waiter seemed to like children and was very sweet and attentive to them, and made sure they had everything they needed. He was so good to my children (and us), in fact, that my daughter asked her dad to please make sure to give him a good tip, (which we had already planned to do, but gave a larger one due to his excellent service and our daughter's request.)
The food was good and my 6 year old son said, "They make the best food ever!" I'd take my family here again, despite the very rude hostess. I wish I had gotten her name, but I didn't. Hopefully, she won't be there next time. Other than her, the rest of the staff was very pleasant, helpful, and friendly. You only have to see the hostess long enough to be seated, so that helped, but still, I have to take a star off for her behavior, 1) because I don't know how to take a 1/2 star in Yelp, and 2) the hostess is the first person you see, and sets up the entire experience for most people. read more