Well I'm unimpressed thus far with cleanliness. Finding not little but a lot of black hairs all…read moreover the main bathroom floor was gross. But the pile of hairs in the toilet was nasty. Totally gross. But the worst had yet to come. The towels literally smelled like mildew. My poor son, 6 1/2 and already exhausted because we'd driven for 7 plus hours and then all food options were eliminated by the late arrival, with only a microwave meal I figured a nice warm shower would help him relax before bed. Well he sadly looked at me and said "mama this towel smells really bad." And WOW it did. Then I was the lucky recipient of the next stinky towel. It was so bad I didn't even wipe myself off. I used the ONE washcloth that didn't stink to dry myself off. When we went to use the coffee machine the filter was dirty and the machine full of coffee grounds. It took me 3 cycles of 6 cups of water to get water to come through clean. How it was not simple enough to clean a coffee machine is beyond me. Our initial arrival we were greeted to a tower of trash and Rubbermaid bins WTF? When we called to ask about it they said they'd take care of it right away. At 12:30 am when we went to bed, it was all stillthere Day 2 we bought detergent to wash them because no one wants a knarly towel to dry off from the shower with. After washing them they're like new. But what a huge pain!!! For cleanliness they get a 2.5/5 from me. A bathroom is the second place you want REALLY clean aside from your bed. And then the kitchen. The beds were fine (a bit old and "springy") but I could have slept on the floor I was so tired. The bathroom should definitely have been mopped and properly cleaned. And I wouldn't have left a dirty coffee machine either. However, the ability to cook your own food 5/5 especially since it's slim pickings and terrifically long lines here for most places. The sledding hills at the property 5/5 because it's fluffy and clean snow. And great sledding. Assigned parking per unit 5/5 because it's easier to have "your" space than have to figure it out or fight for parking. Proximity to "downtown" is 2/5 if you've got kids OR if it's this much snow. It wouldn't be easy or safe to walk with kids with the amount of ice there is out and loads of snow. All in all, I give it a 3 since the value is there. Next time I know to bring cleaning products to make sure it's up to snuff.

This is our 20th Worldmark property where we've stayed. It's much smaller than others (Las Vegas,…read moreEstes Park, Indio, for example). It's a very intimate property, where some units are privately owned. Check in went smoothly. The concierge was very sweet and polite. I kindly told them we did not want to attend a sales presentation, nor did we want to be called. They were professional and accepted our no. They never bothered us after that, and we really appreciated that. We really like having a 2 bedroom/2 bath unit to ourselves-- even though we're just a retired couple. This sure beats sitting in a hotel room. It's very relaxing. Note to self: pay attention to whether or not they have elevators. They don't. I found out too late, and there were no lower units available. 19 stairs to climb, and it was tough on my bionic knee and arthritic hip. I dreaded the coming and going, because of that. My fault. Next time, I'll mention my disability. The unit was pretty clean, save for a couple of minor hiccup....such as the recycle bin not being emptied. As for the unit, we had a lovely view of the mountains and trees. We overlooked a park, and my husband enjoyed watching young kids playing baseball. It's about a 10 minute walk to downtown Leavenworth-- which is a cute little town that tries to mimic Bavaria. My continued complain is the ResortNet internet. It's a royal pain to share 2 devices and I'd get that dreaded "you have exceeded your device allotment". Arrrgh, even though I haven't. Calling ResortNet is futile.

There are active wildfires in the Plain and Leavenworth area with AQI readings between 150 and 350,…read moreyet the host is refusing to fully refund our anniversary trip. They told us: "We can provide a refund for the unused nights if the air quality worsens and exceeds 200 during your stay." They are basing this on sensors in Leavenworth, even though the rental is much closer to the fires and has no sensors of its own due to being so remote. They expect us to drive into a hazardous fire zone and waste our trip just to maybe get a refund once we arrive. As a former host myself, their lack of empathy and flexibility is unbelievable.

We had to cancel a property due to constant air quality issues. I canceled a week in advance. And…read moremy husband just got out of the hospital with severe pancreatitis. The air has been at hazardous levels for weeks. I was rudely spoken to by Jessie. I was texted I had to fly to Leavenworth from Phoenix n Sept 4...and see what AQI was. As the property is in a valley and changes hourly duevto winds... this seems ridiculous. And it would have to be over 200...when good air is 50 and below. We are elderly. This is outrageous.

We had a really great experience! We booked our stay at Journey's End through Airbnb for a party of…read more4 in early September. It cost us a little over $2k, which was a little more than we would've liked to have paid, but wasn't completely outrageous. We wanted a cabin on a fishable lake, so we knew we would have to pay a bit more for that. The check in process was super easy through the Airbnb app- we were given the door code to the main building, which had keys to the exterior unit. There was a gift bag with snacks waiting for us. The kitchen had everything that we would need- pots & pans, cookware, plates, cutlery, etc. There were a bunch of towels and extra blankets if we needed them (which we didn't- it was a warm weekend). Wifi was great & streaming a movie on the tv was very fast. The view from the cabin, dock, and hot tub- all just wow! My husband also loved that he could fish from the dock- and yes, we did catch some fish! Highly recommend.

Left within 24 hours due to safety and cleanliness concern…read more We ended up leaving this property early due to significant cleanliness and safety concerns and unfortunately did not feel comfortable staying. We had booked a 4 night stay but left before even a full 24 hours. Within the first two hours of arriving we found 7 large spiders inside the home. While I understand that one or two can happen in a natural setting this was excessive and created an environment that felt unsafe especially with a child present. My significant other had to spend that first hour checking beds and areas throughout the home just so we could attempt to settle in. In addition to that there were multiple cleanliness issues that should not have been missed. We found debris including dirt, qtips, a plastic cap, loose bolts and screws, and even popcorn kernels under a beanbag that had clearly not been moved during cleaning. These are not minor oversights and could have been dangerous for a young child. Because of this we lost trust in the overall condition of the home and made the decision to leave early and return home. The host did offer relocation to another property however at that point we were not comfortable moving into another home under the same management and prioritized returning to a space where we felt safe. While a refund was issued for unused nights, additional costs including the cleaning fee, service related fees, taxes, and commission based fees were not reimbursed. Given the condition of the property upon arrival, this was disappointing and did not feel appropriate. I would not stay here again and would not recommend this property to others expecting a clean, safe, and comfortable environment.

I really appreciate TRUE customer service and when people actually care. This company truly cares…read moreabout their guests and wants to make things right. We rented a cabin for the weekend and we ran into a couple of issues, but Dan at Destination Leavenworth took care of us 110%. The cabin was clean and cozy. My pooch was able to come with us too which is a huge plus for me. In the end we had a great little vacation and I will DEFINITELY be booking my next Leavenworth stay through Destination Leavenworth.

Me, my wife and 4year old son stayed in Valhalla. 1 bedroom with hide-a-bed and kitchen…read more Bed was super hard. Hide-a-bed was lumpy, bent and nearly falling apart. The kitchen had pots and pans, dishes and silverware but no foil, oil or spatula. Making cooking almost impossible and messy. Fridge was so loud you could hear it rumbling from the bedroom or bathroom. We called maintenance about the fridge and they said someone would come out. Nobody came or called. We were scheduled there for 3 nights. We left after the second night. We will not be using this company ever again. We usually visit Leavenworth each summer and winter. We'll stay elsewhere.

WARNING-Do not book with this Company! We reserved the Hans property through VRBO January of 2025…read moreto stay over the 4th of July weekend. We paid our deposit and remaining balance on time. 8 days before our stay we get a message that there was a computer glitch and they were canceling our reservations. My brother and his family had already purchased plane tickets and rented a car. This was a celebration for my mom's 70th birthday and I had already bought and paid for a $170 birthday cake from a local bakery. I begged them to please keep my reservations but they did NOT! Even though I had booked this 5 moths in advance they did not care. July 4th is the busiest weekend of the year in Washington State and to find another property for 16 people is almost impossible. This has been a very stressful situation that has left our family in tears.

Very clean, easy to work with, enjoyable stay, roomy. Our bed was very comfortable , the kitchen…read morewas well appointed.

I can't stress enough how dog friendly the Blue Elk Inn is compared with others. You will find…read moreplenty of dogs all around the grounds, so if you're not into taking your best friend on a trip with you, you might want to look elsewhere. In general Leavenworth itself is very dog friendly. Wherever we walked, including on Front Street, we saw many dog owners out with their pups. My GSD was in dog heaven! We even met another dog owner in town, whose kids were so sad, because they felt they couldn't take their dog on the trip with them. I recommended they consider the Blue Elk Inn for their next visit to Levenworth. They seemed ecstatic to learn of such a dog friendly hotel and one without dog weight limits, as their dog was large like our German Shepherd. I also showed them a pic of the dog friendly package left on our bed, which included a dog blanket (for your pet to lay on your bed), a paw cleaning towel and dog treats. The front desk also had a dog treat & poop bags display. I've never seen such a dog friendly hotel and where each and every available room was also dog friendly! We stayed in the Superior King with Patio, which includes a private entry and gas fire pit. This particular accommodation is extremely convenient for potty breaks, rather than those rooms inside the Inn or on the 2nd floor, especially for those late night potty breaks. Plus, since the patio is fenced in, it allows your pup an area to roam off leash. It's also nice for those that might have loud pups, when left alone, while you're out eating or enjoying the pool, jacuzzi or sauna. The patio rooms are close to your parked vehicle, so that's another plus, if that option is necessary. The wonderful breakfast, which is included, was also a very welcomed hit each morning. This is not a Continental Breakfast, it's a full on breakfast, which rotated daily. I've never stayed at a place that was so dog friendly and will definitely stay at the Blue Elk Inn again on our next visit to Leavenworth!

Five stars for cleanliness of the room. There is dog poo on the property grass by the furthest area…read moreyou can park. Second birthday stay at blue elk Inn. Unfortunately we went me back. We stayed a second time because they made my birthday so special and it was a lovely place to stay. This time: So far - very disappointed I called to see if we could check in early. This was at about 2:15 PM. The gal who answered clearly didn't want to be there and was very terse and unfriendly. She said she'd text if it was ready early. She never did. She clearly has no business being in hospitality. Soooo I checked in at 3:51 pm Room Ready. Very unfriendly. Gave me explanations to the key, a code to door and a dog towel. She never did text to tell me when it was ready. She never went over the details of the hotel, breakfast, other than that the hot tub was broken. I had to use chat GBT to find out when breakfast was. Icings on the cake? Last time we were here it was also my Birthday. They left a lovely bottle of bubbles. This time a happy birthday card some chocolate and a brand new wine opener with NO WINE. Last but not least, Roku tv loaded, opened live TV clicked on every channel and the screen turned black. I tried everything trying to get on turning it off making sure it was updated. It was not a user error. I can assure you. Said front desk lady was unhelpful. I tried what she suggested. No luck. She should've offered us a different room. The keurig was nice but no water. The self phone charging pads built in to the lamps seemed helpful to use but both sides did not work. Needless to say our stay has been grossly disappointing. Why did I pay $200 + when you have so many opportunities for lovely hotels elsewhere. Looking forward To speaking to management about our stay and how my complaints will be addressed.

Such a special place! The new owners are amazing! Shout out Travis for making this trip so magical…read morefor my friends and I. We will be back!!

Great experience - wonderful cabin and Tom and Travis are very kind owners. Main cabin has lots of…read morespace, including board games and lounging areas.

I was a little disappointed with Leavenworth in general but it wasn't the Obertal's fault. It was a…read morevery pleasant place to stay right in the center of town. The included parking was great but the spaces are tight so just be ready for that. We were given a room on the third floor so be ready for that. We came on an unseasonably hot day and they have no pool or anything like that so be ready for that. One thing i wasn't ready for was their breakfast. It was great. The remake your waffles and then you put them back in the maker to warm them up and they crunchify making them even better. I would stay here again. Perhaps coming during a better time of year

We had to cancel our stay after wildfire smoke created unhealthy air quality in Leavenworth and our…read morepediatrician advised us not to bring our 13-month-old and 4-year-old children. We contacted Orbital Inn before our trip and simply asked to reschedule for another weekend, but were told no. We understand policies, but expected some basic compassion given the circumstances. What was most disappointing was the way we were treated by the General Manager. Rather than showing empathy or trying to find a reasonable solution, we were repeatedly blamed for not buying trip protection, asked to apologize for not doing so, and talked over when we tried to end the conversation. Unfortunately, based on the lack of flexibility and customer service, we will not return to Orbital Inn and would strongly encourage others to consider staying elsewhere in Leavenworth. UPDATE: the host's comment below is a total lie. Not once did Linda offer to reimburse or credit half of the stay. She was on speaker phone and multiple people heard our conversation so I have witnesses to prove it. The only thing she offered was $100 credit for a future stay, which she offered via email once my husband reached out.

We booked the Superior Double Queen Patio room and we were very glad we did. Having the patio…read moreoutfitted with a table and 4 chairs makes make your living space feel a lot bigger. Plus your automobiles can be parked within eyesight on the 2nd level. You can walk almost everywhere from here. Walking to the local Safeway might be a tad too much for most folks though, especially if you buy a lot of stuff. I drove to the Safeway for a bottle of liquor and soda chaser, for example. I will drive to a fresh fruit stand also. We enjoyed the hotel breakfast also. The very fluffy biscuits seemed home made and the sweets(cinnamon rolls and a walnut something muffin) also appeared to be done locally. I enjoyed my cinnamon roll. Coffee was excellent, not watery. The meat protein varied and was also surprisingly very decent, not to salty. The breakfast is better than at most Hilton properties, IMHO. I highly recommend this hotel.

I recently stayed here for two nights, and in the past I have as well. It's a lovely place, with a…read moredesign that really fits the style of Leavenworth! The location is wonderful as you can walk to the Leavenworth village in just a few minutes. The room was comfortable, the bed plush and plenty of pillows to choose from. Although there was an adjoining door, thankfully noise was not an issue during our stay. We had the complimentary breakfast on our first morning here, which is a nice perk of staying here. I liked the omelet with onions and peppers. The food was OK overall. We got a margarita pizza from the pub restaurant which was good. It's nice to have a food option available right in the hotel. Went into the pool once - it's located outside. It was refreshing to cool off. The size of the pool is on the smaller side, and so once people come in and get noisy, naturally it isn't so relaxing. Would've stayed in longer, but oh well. The first night, my family member told me that our room was out of conditioner and she used the little bit remaining, and that we were also low on shampoo. I went to the front desk and requested more shampoo and conditioner. The desk attendant said you just had to push the container hard (there are dispensers opposed to individual travel-size bottles). I went back to the room and only got a few drops of conditioner to use. The following day, we asked a housekeeping team member to check our dispensers. She ALSO said you just had to push the dispenser hard. But when they came to our room later that day, we saw that the dispensers had been filled up because finally there was product in each and plenty to use. Not sure why it couldn't have been fixed in the first place, and it was assumed we weren't using them correctly. Once we checked out from the hotel, my family member remarked it was strange that the person at the front desk just promptly took our two room key cards and didn't say anything, like briefly asking how our stay was, or simply just a quick 'thank you' for staying here. Maybe it was just particularly busy.... but something like that can go a long way.

The Icicle Resort was disappointing on a lot of different levels;…read moreThere was black mold in our shower. The wall heating/AC unit was not able to change settings. It would just constantly blow at one speed and you couldn't even shut it off. It would keep running even when you switched it off. You had to unplug it from the wall. There wasn't hot water for a shower one night. Our keys stopped working for no apparent reason. The last day our toilet started draining very slow. All in all, I feel very remorseful that I spent $360 on such a low quality/gross room a night an additional $100 for my 6 pound Chihuahua. Do not recommend. Exceedingly expensive for not much quality or cleanliness.

Stayed here for 3 nights while exploring the area. Rooms, spacious! Even had a fireplace!…read more Breakfast - included! Omelets, breakfast meats, rolls, fruit and yogurt. Fantastic. Has pools and hot tub, even a spa (which i didn't get to use) and guest laundry. Its a little bit of a walk to the village, but in good weather is completely doable. Would recommend.