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    Riverside Pub

    3.8 (5 reviews)
    Closed 4:00 pm - 2:00 am (Next day)

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    Kaptain Jimmy's

    Kaptain Jimmy's

    2.8
    (332 reviews)
    2.9 mi
    $$

    Sat 2/28/2026 PROS:…read moreBaked Stuffed Haddock- Excellent Shrimp Scampi- Excellent Prime Rib - Excellent Got plenty of Au Jus unlike Outback & Texas were I have to ask for extra Au Jus Website ordering is easy and efficient CONS: Ordered for 5pm pickup, received two messages that my order was ready. Arrived at 5:05 pm. Order not ready! Had to wait over 20 minutes

    I hate leaving negative reviews for local businesses, but I also believe customers deserve honesty…read moreand transparency. For months, I've been using Captain Jimmy's online ordering system, regularly placing large Friday night orders for my friends and me during our weekly gaming nights. Over that time, I accumulated 790 reward points through their online rewards program. Although I noticed there was never an option to redeem points during online checkout, I assumed I would be able to use them in the restaurant. Today, I visited with my wife and youngest daughter. After our entire meal was ordered, served, eaten, and we received the bill, I asked to redeem my reward points. Only then was I told that the rewards program was no longer active. I asked to speak with a manager, but instead of speaking with one, another server came over to explain the situation. I was told the rewards program had been inactive for four months. The problem is that while I was sitting at the table, I logged into my rewards account and verified that I still had 790 points. The website was still actively displaying my balance and showing that every 100 points could be redeemed for $5 off, meaning my account reflected approximately $35 in available rewards. Despite this, I was told those rewards would not be honored. If the rewards program has truly been discontinued, why is it still being advertised on the website? Why are customers still able to accumulate and view points with stated redemption values if those rewards won't actually be accepted? This wasn't about the $35. It was about trust. Businesses should stand behind the programs they advertise or clearly remove them if they're no longer valid. Continuing to display reward balances and redemption values while refusing to honor them is misleading and left me feeling deceived. I sincerely hope Captain Jimmy's either removes the inactive rewards program from its website or honors the rewards that loyal customers earned in good faith. Unfortunately, based on this experience, I left feeling disappointed and misled rather than appreciated as a repeat customer.

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    The restaurant
    Kaptain Jimmy's Signature Burger
    Kaptain Jimmy's Signature Burger
    Mocha Shake

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    Mocha Shake

    Riverside Pub - pubs - Updated July 2026

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