If I could give zero stars I would. Drs (especially Greenwood) cancel appointments for no reason, then they reschedule them months out. When you call to say hey I was coming in for a. Heck up as I need my medication renewed, they say oh you haven't been in. When you tell them you have been trying you keep canceling the front desk staff who are by far the rudest women I have ever met, will hold your prescription hostage. Leaving you scrambling and in a dangerous situation, as they did this to me for my blood pressure medication! Save yourself time and aggravation and go elsewhere! read more

I want to recognize Liza from Dr. Sean Egan's office for her professional service. Being a patient for many years, Liza has always taken care of me in scheduling appointments and resolving an billing and insurance issues. Dr. Egan is fortunate to have Liza in his practice as she takes on all responsibilities and insures all issues are resolved. Sean Egan, MD has taken care of me for many years. He is an excellent Urologist who takes the time to explain any and all issues regarding my prostate. My appointments are timely and productive. He has excellent followup with my PCP which makes me comfortable. While I have moved 100 miles south, I continue to see Dr. Egan because of my confidence in his skills and understanding of my issues. read more

So my first experience was a bust. First - Med Express answered their phone prior to the third ring, Riverside does not. Good luck getting anyone to answer. Second - And to save you some time, the person answering the phone at their Cherry Hill NJ location (1/22/21 @9:10am) reports that Riverside Medical Group WILL NOT provide a COVID 19 Vaccine to any New Jersey citizen who has not used Riverside services in the past. Use Patient First, they are a "5" read more

I have been going to this office for over 30 years and have been always been pleased with everything. However I recently visited and was told I needed an ultrasound. When I called the imaging centerfor an appointment, I was told that the prescription was incomplete and the prescription had to be rewritten. It took 24 hours for Riverside to fax the changes to the imaging center. When I called again to get an appointment, the prescription was for the wrong leg. Riverside told me that they would correct the prescription in 5 minutes, 15 minutes later it was not corrected at the imaging center. When I told Riverside I was less than pleased at the mistakes, I got a very weak apology. It may be time to investigate another primary care provider read more

The Dr. are not the problem, when they switched to being managed by Riverside instead of Advocare, place went down hill fast. . You can't schedule an appointment for months (I am talking 4-6 months) but you can call in the morning for routine check-ups. This is absolutely ludicrous. I should not call in the morning and hope I can get an appointment for a routine check-up. I really think they need to stop accepting new patients. The wait is way to long for anything and everything. read more

Don't go here if you ever plan on using the office for sick visits. I've needed THREE sick visits recently and they weren't able to see me any of those times. And it wasn't even just "we can't see you today, but can see you tomorrow." It was "we have no availability in the foreseeable future." There's no use in going to a doctor if you can't use them when you actually need a doctor. Absolutely ridiculous. Stop taking on new patients if you don't have enough resources for your current patients. I'll absolutely be finding a new practice and discouraging all people who ask from going here. read more

Been coming here for years and getting worse. It is incredibly difficult to get an appointment with an actual DOCTOR, as opposed to a nurse practicianer or a physician assistant. When I do get an appointment, I sit in waiting room for at least an hour. Writing this review right now, while waiting to see the doctor. It has been an hour an twenty-five minutes. Had enough. I'll be looking for a new doctor soon. read more

I've seen multiple doctors here, including Kelli Peters, Humeera Hina, and James Kwak. I spend long and hard efforts trying to self diagnose myself whenever I'm feeling ill and I usually have some type of understanding as to what my problem is before I go to the Dr. I DO NOT however demand specific things from the doctors as I know they are the professionals, I merely suggest what I think is happening. One of the most harmful cases was this past summer, when I started getting a stiff neck, and day after day the pain for worse and worse. I read online about my symptoms and decided I may in fact have lymes disease. I decided it was time to go to Advocare and suggest to them that was the case. In a proper medical procedure, if there is any symptom that a patient has lymes disease they are issued a blo0d test and a prescription of doxycycline just in case. Humeera Hina decided I just needed a massage and some Motrin. 3 days later I called back in even more pain, and she asked to see me again. After taking my $25 co-pay and taking all the money from my insurance, she sent me away again, with a pat on the back saying everything will be fine. The symptoms kept getting worse and worse, to where it would take me 20 minutes to get out of bed. A week later, I was visiting my family in NC, when the symptoms were so bad that I couldn't even walk up the stairs. My mother took me to a local Urgent Care where they immeditaly took a blo0d test and gave me 7 days worth of doxycycline. Within days, I was feeling better. A week later, I received a call from the Urgent care in NC saying that I tested postitive to Lymes disease as well as Rocky mountain spotted fever. If I had taken "Dr" Hina's advice and waited a few more weeks I would have been dead. I took the blo0d test results back to Dr Hina, after speaking with her over the phone, in which she was still in denial, and she didn't even apologize for any type of misdiagnosis. Can we say Mal practice? read more

Recently picked this group as my new primary care providers, and beginning to think I've made a big mistake. Initial visit a month ago was good, thorough and helpful. Its been downhill since. Today, I woke with an eye infection. Called and got an early appt. Got there and saw M. Sinrich, an APN who was convinced it wasn't an infection. What she did give me was a lecture: about my contact lens habits, my elevated BP, my routine lab tests, and the medical records I didn't have. Admonished me that she shouldn't really refill my scripts because I hadn't brought in my records from my previous MD. I offered to go back home to get them, but she declined. But then she wanted to start me on more BP meds and didn't even want to talk about why I came in the first place: my EYE. Tried to push meds on me even when I said I wanted to try dietary and exercise changes first. How high was this alarming BP? 130/90 ::gasp:: I left with my eye red and swollen; no meds for that, however. Continued to get worse through the evening, so I called back. Told there were no appointments left for today, but they would leave a note for Dr. King to call me. No one ever called me back. Update: INCREDIBLE. Today I was forced to submit to a drug test today or I was not going to be given my prescription!. This after being on the same med for 15 years. Humiliating experience which they said ALL PATIENTS ON CONTROLLED SUBSTANCES will have to endure every 6-12 months. More like a methadone clinic than a family practice. read more

I wish there was a 0 star rating for this dump. My elderly grandmother is a patient here . There is a revolving door of doctors so u pretty much never see the same person twice also means that they don't take the time to get to know their patients. This last past Friday my grandmother was complaining of feeling weak, her blood pressure was acting up and she was coughing up blood so my aunt took her to see dr. Joyce Lampago , one of the "docs" in this group. The docs advice was to "take her home and have her drink lots of fluids". Mind u , her blood pressure was very low , she was coughing up blood and complained of being weak/dizzy. The doc never thought to order an X-ray or maybe do some blood work , she basically just wanted to treat it as fast as possible so she could see the next patient and generate more money all the while completely disregarding the health of the person sitting right smack in front of her .. My aunt called me and I rushed over , took one look at her and realized my grandmother needed to be seen ASAP. I drive her to Virtua Hospital's Er. Waited 4 hours in the lobby with this 86 year old woman coughing up blood . They take her back and low and behold not only did she have a bad infection causing her to cough up the blood but she also suffered a small stroke !!!! I couldn't believe what I was hearing . Had she followed her "doctors" orders and drank water and rested she Surely would not have survived the weekend. What kind of doctor would do this? They treat the patients at this facility like a cattle call.. Move them in and out as fast as possible to keep the profit margin up. This doctor should be ashamed of herself and think about why she got into this profession in the first place . It's about people it's about saving lives. She almost ended one instead. Needless to say my mother will NEVER go back here. I wouldn't bring my poodle here to be honest .. DO NOT come here unless u like being shuffled from doc to doc every visit and enjoy being treated like cattle ... NEVER AGAIN... read more

This office is beautiful, the staff is friendly, quick, and efficient. Most importantly, the doctors and nurses are fantastic. I go to Dr. Fisicaro and not only is she intelligent and a great listener, but comes from a family full of doctors who are the best. Until I graduated college, her father was my doctor and did an excellent job. I would recommend this office to anyone looking for a doctor who will spend time listening and understanding a problem, while not worrying you. read more

This is a great office. I used to see a pediatrician and then never switched to a regular doctor after I started college. I ended up needing to see a doctor and chose this location because it was so close. They also have appointments available immediately, which is fantastic and rare for many doctors. I've been seen the same day I called twice in the past. They accept health insurances and you can pay the co-pay by credit card, which is convenient for those of us that don't often carry cash. You usually have to wait awhile though once you arrive to be seen. I'd say twenty minutes to an hour, so bring your phone charger or a book to read. Both doctors I have seen have been very friendly and professional. My favorite doctor is Dr. Fisicaro. She is extremely nice and very I knowledgable. If I need to be seen, I request her. She really goes above and beyond to help you. Bottom line, if you need to be seen same day and are looking for a clean, professional, and good office - go here! read more

I see Dr. Beth Greenwood and she's the best PCP I've ever had. She thoroughly listens and takes the time. She always asks how things are around and aside from the reason I was there. She makes sure to explain how she's drawing conclusions in normal human language. Office staff are nice. I haven't had to deal with them much, which is actually a good thing. Never had any issues. Never waited longer than 10-15 minutes to see the doctor. There is one male nurse who is very curt. I've experienced his off-putting manner on two different occasions so I know it wasn't just a bad day. He told me, at 20 weeks pregnant with twins, when inputting my medications, that the type of prenatals I was taking aren't doing anything. Not really his place to give a pregnant woman anxiety that she's not giving her unborn children essential nutrients. You'd think my OBGYN and MFM Specialist would've said something. I'll update if I experience him again and catch his name. ALL other nurses have been fantastic! read more

I have been coming here since I was a teenager (20 years)so of course I've been very comfortable here. Over The years this place has decreasingly gone down hill and fast. They have no customer services skills and do not make you feel welcomed. It's sad but obliviously patients are now just a number and all they care about is money. A wait is expected at a doctor but their wait times are so extensive 45 mins in waiting room then another 20 in back for a 5 min follow up. As a busy mom of 3 who works FT I don't have that kind of time to wait, at least if the physician is running behind they should let the pt know and give them option to reschedule. Going to find somewhere else. read more

Well, what ever happened to patient service? The staff can be quite unfriendly, the ones that answer the phones....our first point of contact with the office..... ..when you need an appointment because you are sick as a dog...they can't fit you in, when you need a wellness exam they cannot accommodate your schedule. ..Told to call back and make an appointment for the day you want it Only to be told sorry again, a wellness exam isn't something they schedule on Monday or Tuesday apparently. ...I will be looking for a doctor's office that gives a some consideration to people schedules not just their own. Very frustrating. ..the doctor that I had been seeing left and opened his own practice. ..now I understand why! I was never told...when I was able to get an appointment last year. .Around their schedule, not mine.....just for flu shot and allegery issues....they don't know you...there is NO personal connection patient care is terrible read more

The doctors might be good, but their office staff is not real bright. They have the dumbest scheduling system ever. My husband and kids go there due to their insurance, would love to pull them from there, but my husband thinks Renzi is God (not me. This doctor misdiagnosed my son.) Before signing on with this practice as your primary, think long and hard. Plenty of other practices in the area with way more competent staff. read more

I have been a patient of this practice for around 5 years. While I have had a one-time issue interacting with one staff person, in general they are very good and helpful. I agree that they do try to set up appointments with PAs (who tend to represent themselves as doctors, which I consider inappropriate), but if you say you want to see a specific physician you generally can within a couple of days. I actually consider myself to be more of a patient of Dr. Beth Greenwood than of Riverside. I have a very high level of trust in her and am extremely happy with her as my PCP. She is very professional and doesn't rush through appointments. As far as the "wait times" I have never had to wait more than twenty minutes (usually less) and am surprised that other reviews talk about waiting too long. read more

Deciding how and what to bill for resulted in a lengthy dispute, including threats to refer to a collection agency. Medicare reuested additional info and the office did not provide it while their central billing continued to dun me with threatening bills. One doctor is great, but spends so much time with a patient that others are never seen anywhere near on time. The other doctor are cold as ice. read more

This office is beautiful and I was pleased for the most part with my services. There were times that I had doctors that I was not pleased with and felt like all they wanted was my co-pay. I would never see Dr Humeera Hina again she is the worst. I was losing my eye sight and really didn't know what was happening to me and all she was worried about is my copay. I had to let her see my unprofessional side with a few choice words. She also told me that she could not address another problem that i had cause that was another visit WOW!! Now Dr Fisicaro I love her to pieces, she is the best very caring and like gina said a listener, and is concerned about what is going on with your health. She does not treat you like a 20 co-pay like some others. I would strongly recommend dr fisicaro..... read more

I've only been going to this practice for 2 years. I'm generally a healthy person, so only go for annual physical and the rare necessary visit. Dr. King has been a blessing! I've had horrible and dismissive physicians in the past, but she really sits and spends time with you. She listens and she is an excellent diagnostician. She doesn't over-medicate, she problem solves. She's compassionate and thorough. She's easy to talk to and though the rooms are small, I've always felt comfortable and confidential. There is usually a wait, though normally only 20-30 minutes, but have waited up to almost 1.5hrs. However, because you don't feel rushed when you are having your turn, it makes it more manageable. The office is up-to-date with technology. Staff is very friendly/helpful/accommodating. The best part of Advocate Heights is that if you NEED an immediate appointment, they will get you in (even if it's another Dr/PA/RN), and though I haven't seen any of them, friends of mine who go there say they are great, with high recommendation to Dr. Fisicaro, so if you need someone, they are there. read more

I've been coming here for 20+ years and would not recommend anyone having now finally made a switch. After going downhill for years and years this office is disorganized with billing overcrowded and you will wait hours for an appointment. read more

Excellent staff, I was seen within minutes of my scheduled time; as someone who has sat and waited over two hours for a doctor to deign to see me I truly appreciate the punctuality. My doctor was intelligent, kind and answered any questions I had. read more

I wasn't going to give it one star, but I am so done with this place. My husband has been going here since he was a child. I know he loved Dr. Higgins, but Dr. Higgins retired, of course, the same month I decided to start going. I first saw Melissa Sinrich & she is just rude & has zero bedside manner. She actually told me I was overweight. I was about 35 at the time, I am 5'5 & weighed about 135 lbs at the time. I have a chronic autoimmune disease & she was saying I need to find & make time to exercise. & she kept comparing herself to me, she has two kid & finds time to exercise. I was just appalled by her attitude. I refused to ever be seen by her again. Getting an appointment is hysterical too. You have to call by 8 am to get a same day evening appointment, but they go fast so call right away! Since I have been seeing Janice Lampago & I can't say I am much more impressed with her. I also wonder if anyone is a real doctor there. I believe there are only two & they are impossible to get appointments with. I decided after my visit with Lampago today I am done there. read more

I have been a patient of this office for many years. Unfortunately they have recently changed their appointment policy and did not inform the patients. I received a surprise bill for a rescheduled appointment and was then scolded when someone called me back after I informed the office of the issue in person. They did let me know they were waiving it "just this one time" and I should "keep it in mind" in the future- however the principle fact that no one mentioned it on the phone when I asked about rescheduling or no official memo to patients is disappointing and they would not listen to the situation to better their office communication. I was told that at the appointment I rescheduled to- I should have received the new policy to sign. I did not receive anything and was not told about anything. They will send you a bill without informing you and then argue with you about how they did nothing wrong. The Riverside Medical Group larger billing office was nice on the phone but informed me they could not contact the local office except over email and were not receiving a response. They asked me to call the office and ask them to respond, even though they are part of the same company. Again the only time I could get ahold of the local office or any resolution for billing was by going there in person. I wonder what other policies have changed that I was not made aware of. read more

Agree with many of the other low star ratings. I've been coming here for years, never see a real doctor- only openings are for physician assistants and nurse practitioners. That's fine if you are not really sick and they treated you well. But as someone else said, you're treated like cattle, with no respect for your time. Count on an hour wait. When you do end up seeing a dr you like, they leave a couple months later to open their own practice. Definitely do not recommend. read more

I started coming here after we moved to the area because my husband has had them as his primary doctors forever. My husband however never gets sick or goes to the doctor on rare occasions. The ease of appointments has gotten better but they never seem to want to treat me for what I am there for. If I have a sinus infection I just need antibiotics. I wait until it's totally necessary to go. I just need antibiotics and a recommendation for a decent decongestant, I don't want to hear about getting pregnant, using them as my ob/gyn (I have a doctor for that thanks), getting blood tests because once my sugar was high, or being asked why I look sad or that I should smile. I was sick, of course I do not look happy. Just treat the person for what they are there for. If someone is sick, the last thing they want to do is talk about a bunch of things that are not at that point medically necessary. read more

I love this office. Dr. Pete Higgins is kind and compassionate and takes the time to meet with patients!