Weekend stay, 2 days, 3 nights. Got in Friday night and went to eat. Got back and realized the TV, fridge, and microwave did not work. Brought it to the front desk's attention the next morning and was told they would take a look and let me know. They did not take a look. They did not let me know. They must have forgot. I'm assuming it was a bad outlet, thrown breaker, something simple as all the other outlets in the room worked.
I was leaning going 2 stars because the gentleman I spoke with at the front desk about the issue that morning was very friendly and pleasant to talk to. However, after a week of reflection, a smiling face doesn't matter much if there's no follow up or follow through on your word. I feel that is a tough, but fair, critique.
On a more lighthearted note, was not a fan of the pillows, to put it nicely they were cheap. They also do allow pets which is great if you're traveling with one. If you aren't, and said pet is barking at 11pm when you just want to sleep, and the TV doesn't work to try and drown the Yipper out, (It failed to meet my minimum size requirement to be called a dog), and the pillow is unpleasant.
Overall, I didn't sign up to stay at a 5-star, world class resort. No TV? Ok, I'll look at my phone. No fridge? Gas station is right next door for a cold drink... just have to drink it before it gets warm. No microwave? Went out to eat and didn't bring back leftovers. None of the above criticisms were life-altering they were just small inconveniences. Unfortunately during this stay, many minor inconveniences all struck together at once. And I think it would be a safe guess to say, my room was likely the only one with the above issues. Everyone else that weekend was likely just fine. I just had the bad luck to get a bad room.
Riverside served it's purpose. It was a roof to snooze under for a few hours a night. Functional amenities included running water, electricity, and A/C. That's all you really need, right? I picked a local business over a chain to be supportive. In this case, however, I wish I went with a standard chain hotel. In 2023, a hotel simply can't have basic amenities such as a TV or mini-fridge not work in a room. Even if they go unused during a stay they have to at least work. As I said above, I likely just had the bad luck of having the one bad room with those problems.
I've spent about a little over an hour on this review. This is the first one-star that I have left for a business where I really wanted to make sure I left thoughtful criticism without being disrespectful. Most of the time I am happy to go "full-Karen" and use humor to vent frustrations about an experience unfiltered. I wanted to make sure that despite this being a one-star review that it was not a burial of the business.
Hopefully, they can look into some of the above criticisms and make sure all their rooms have everything working properly so the next guests have a better experience than I did.
All the best. read more