I was at the office for my first visit for a simple eye exam. More than two hours later, I was able…read moreto leave. The reviews here seem completely correct with the incompetence of the staff No need for details, but i will never return there.

The office experience here is very poor. It is impossible to get a live person on the phone…read moresystem, and after leaving the requested messages both in the month of January and now again this month I did not receive a return call. While the actual physician care may be good quality-the communication and follow up with the office staff is very very poor.

The surgery was OK but the bills were confusing and there were questions over what we were being…read morebilled for. After our insurance paid thousands of dollars for the surgery, Central Maine Eye Care sent the residual bill of $200 to a collection agency without even contacting us first in any way other than a routine bill. We had no notice they were going to do this. I would never go there again, nor would I recommend it to others.

Always loved the Lewiston office, after having to call back several times for trials to hold me…read moreover till my next appointment, told there was a charge when there really wasn't, called back twice to find out they were never actually ordered, called again to see if they WERE ordered and they finally were but was for the wrong eye and the rudeness was awful. Almost makes me want to travel to the Brunswick office from now on which is who I actually had to call to get the right contacts ordered for the LEWISTON office. I do miss how friendly and nice they used to be. The way I was "dismissed " when asked of they were even ordered after the 4th call was horrible! Lewiston office....do better!​ Brunswick office......AMAZING!

The staff went above and beyond to make my eye exam comfortable & informative! The optician was…read morevery patient, helping me to understand what products my insurance would cover. Highly Recommend.

If I could review and give less than 1 star I would. Don't get me wrong I liked my previous eye dr…read moreand really liked Dr. Ebersole. But the office manager is an unprofessional bully who makes things up including policies. I was there and in the exam room and had a cough. They never asked me to wear a mask or anything. They kicked me out when I mentioned I had covid diagnosis 19 days earlier (This was 2024 and CDC protocol was WAY less than 19 days to quarantine, my state job mandated me to be back at work for 2 weeks at that point). What I had was determined to be bronchitis and pneumonia. I left and then called 30 min later as husband and I had taken off work so I could go to the appt and have eyes dilated. Was told office mgr left after escorting me out. They could not provide the policy when I asked to see it, and not on their web page either. When I tried to reschedule they gave me a date 18 months out. Yes 18 months which as a diabetic was uncalled for and rude. The largest group of unprofessional scam artists I have ever dealt with. And fyi I would have gladly worn a mask if asked and I have been fully vaccinated. Yes this was from 9 months ago but I didn't post before now due to potential retaliation. I am the same person as EllieBeagle on Google and am not hiding my identity. Intent of review is to let people know while Drs are fantastic be careful as I was not the only person who has been unfairly treated. I stand by my review that I have not ever been that badly treated by a health provider office ever before. And a practice I had been a patient of for years. I cannot ever recommend them!

I've always had great care here with Dr. Carr. My insurance recently decided to randomly reject a…read moreclaim and in-house billing helped me get everything squared away. Will definitely be returning and I'm honestly very surprised to see some of the low reviews. See if you can get in with Dr. Carr.

A very ridiculous, awful place where most people that work there are rude, clueless, and don't know…read morehow to do their jobs. I would not recommend. I have been taking my kids there for years and they never pick up the phone or return any phone calls. My son is a high risk patient and I have been calling and leaving messages for 4 monh with no prevail. We will never return and shame on them for running such an awful business. Terrible!!

I have had my baby girl scheduled for appointments here for the past two years, just check ups and…read morevaccines, I haven't had any issues other than they are short staffed as everyone is at this time so it is y unfortunately expected. Their on call drs for baby care questions are always prompt and helpful. This particular area of cmmc has been doing pretty well from what I've experienced under the circumstances, though I've needed minimal care for my child so expected appointnent are still going well here.

Customer Service at Central Maine Family Practice is the same at all CMMC locations, it is…read moreterrible. You can't get thru to them on the phone, they don't call you back for hours and you can't get the information you need. It took me over a week and several calls just to get a prescription refill. I love and have had my Doctor for many years but the policies and procedures and training of support staff has me wondering if I should go somewhere else.