good doctors, clean facility. Very…read morehappy..............................................................................................................................................................................................................................................................................................................................................................................

The providers were excellent. My only issue is the lack of transparency for charges. I did weight…read moremanagement for months and payed the fee for medication. Months after discontinuing service I got charged with 300 dollars with no explanation. Its unfortunate because I would have paid the cost upfront or if it was something I couldn't afford id not even do the service.

The front office Brenda, Estefani, Natalie J were very ethical and professional. I felt very…read morewelcoming and was received great by them and was helped with the information on today visit. Megan is a great Nurse Practitioner and Informative , fully satisfied with my visit today.

My experience with The Oncology Institute has been deeply disappointing. As a patient fighting…read morecancer, I find their lack of communication and accessibility unacceptable. The phone system repeatedly sends me through a third party answering service, with no reliable way to reach my care team directly. Calls are not consistently returned, and the texting system has been just as frustrating. On multiple occasions, I waited several hours trying to reach someone and eventually gave up without getting the help I needed. For communication and responsiveness, I would give this practice zero stars. My doctor, Dr. G, seems knowledgeable, but I frequently leave appointments without clear answers about my condition, treatment, or next steps even after asking questions. Medical knowledge must be accompanied by clear explanations and follow-through. Patients should not have to chase down basic information about their cancer care. Although the staff seem friendly in person, that does not make up for being unable to reach anyone when an urgent concern arises. Every day I wait without answers leaves me feeling that my care is being dismissed. I am already dealing with the fear and uncertainty of cancer. I should not also have to fight to get a callback, an explanation, or an update about my treatment. This experience has added unnecessary stress and anxiety at a time when I need dependable support. I have reported my concerns to my insurance company and the board. I have also completed a patient complaint form to formally file a complaint against the institution's California practice. I expect these concerns to be taken seriously and addressed with a written response and meaningful action. Based on my experience, I cannot recommend this practice. Cancer patients deserve timely responses, clear answers, and accountability. These are basic expectations of an oncology practice not optional courtesies.

I came into this office last Thursday and Friday for my kids and myself due to sinus & ear infects…read more The wait time was not long at all! My first visit I went right @ 2:00 there was 3 ppl outside waiting in line for them to open. My second visit I went about 6 I was out of there by 6:45 maybe 7:00 not sure. But it wasn't a long wait at all. It's clean and everyone was friendly! My initial visit was great I was greeted both times the doctor was friendly fast and efficient. The nurse and doctor was very friendly & patient with my toddler as she was scary lol and not wanting to be touched. I've been complaining to two diff doctors I believe I had a sinus infection and they did nothing! I came in seen this doctor she checked me noticed my ears needed to be cleaned, the nurse flushed my ears out and treated me to the sinus infection I've been on antibiotics and feeling better! Finally someone who listened to me! & took me seriously.

DO NOT GO HERE!!! Visited twice. The staff is absolutely rude and arrogant. They're disgustingly…read morelazy people. They're not trust worthy. Rashida Shah is an NP. She did not disclose to me that's she's a nurse practitioner instead claiming she's a doctor. They choose not to provide costumer service, lacking all empathy . No smiles, no curtesy, disrespectful body gestures like rolling of the eyes, sighing, condescending. They act as if you don't exist. don't even ask questions regarding your visit. Drs, PAs, NPs, MAs, and other staff only want to close up and leave. They don't care about patients health. First visit a laceration requiring stitches.Was referred out to the ER while having the ability to treat there. I was told Im experiencing allergic reaction and stated " we don't want to be held liable due to all your allergies" I was not having an allergic reaction. They falsified medical documents by reporting allergic reaction to Hibiclense which is inaccurate. Denying knowing about any allergies. Lying outright on documents. Last visit, for bronchitis and mild lower abdominal discomfort. I was given a lot of push back. The Dr required an x-ray before treatment which can take up to 3-5 days to get results. Ultimately pushing me to the ER for immediate test results and treatment. I was told I can only pick one health problem to be treated In each visit. I was given paperwork and then being ask for them back to be shredded. When I declined, in a threatening manner the "Dr" said "well that fine, but I will be documenting this in your chart". I expressed being denied treatment due to being denied treatment. With lots of pushback, intentionally being difficult to justify not treating, and Referring me out.

I just want to Thank the nurses and the doctors and surgery staff at Riverside medical community…read morehospital. The nurses were wonderful and they took excellent care of me and I just want to Thank them for that! I also want to Thank my anesthesiologist for taking such good care of me during my surgery. You rock!! Thank you for taking all of my medical history and making a plan so that I would not have to suffer. Everything went great! Also Thank you to Dr kaaki for finding out what was wrong with me and for fixing it! I was very well taken care of at The Riverside community hospital. Thank God My surgery went smoothly. I just want to Thank the nurses and the doctors and surgery staff at Riverside medical community hospital. The nurses were wonderful and they took excellent care of me and I just want to Thank them for that! I also want to Thank my anesthesiologist for taking such good care of me during my surgery. You rock!! Thank you for taking all of my medical history and making a plan so that I would not have to suffer. Everything went great! Also Thank you to Dr kaaki for finding out what was wrong with me and for fixing it! I was very well taken care of at The Riverside community hospital. Thank God My surgery went smoothly.

Very attentive and straight foward team. We met them all before the hip operation. Clean place…read more Operation scheduled for 1 but didn't start until hours later.

Michael is an exceptional PMHNP who provides wonderful care to our residents at Savant Senior…read moreLiving. He regularly visits our community and consistently demonstrates excellent bedside manner, compassion, and genuine concern for each resident. He truly cares about the people he serves and takes the time to make them feel heard, respected, and cared for. Michael has a great heart, and it is evident in the way he interacts with our residents and our team. I would absolutely recommend Michael and Optima Health to anyone looking for compassionate and dedicated mental health care. We truly appreciate everything he does for our residents!

Pamela Zaldivar is an absolute gem in the medical world. She doesn't just do her job -- she shows…read moreup with genuine care, compassion, and the kind of patience that instantly calms you down. She listens like your words actually matter (a rare superpower these days), and she never rushes you through anything. What really sets her apart is how clearly she explains every procedure, every step, every "why this matters." It's like having a medical encyclopedia that also happens to be warm, kind, and rooting for you the whole time. Her explanations make you feel confident instead of confused, and supported instead of stressed. She's the kind of provider you keep for life -- the gold standard.

This is the first time I've had to leave a three-star review. Overall, my experience was slightly…read moredisappointing due to the long wait time. I waited approximately 45 minutes before being called back, which was stressful, especially since my mom needed to step away to use the restroom during that time. Once I was called, however, the experience improved significantly. The nurse who assisted me was very professional, kind, and made me feel comfortable throughout the appointment. I would also like to recognize Dr. Gupta, who is always amazing, caring, and knowledgeable. While I was disappointed by the wait, I truly appreciate the excellent care provided by the nurse and Dr. Gupta.

The administration and scheduling is so bad, I'm going to have to move to another provider…read more Post back surgery and now in pain later and I can't get any help. My primary isn't available for three months! I scheduled a specialist and the earliest is next year! The contact center average call back time in Genesys CCAAS is almost 2 hours. After a decade... I think I'm done.

Have only been here twice but both visits were great. Both Dr. K and Ms. Bolson were very…read moreprofessional and explained test results in a way I could understand. Never felt rushed like I have with other doctors. Awesome Officer staff as well. Kudos!

I called Dr. K's office to schedule an appointment as a new patient, and unfortunately my…read moreexperience with the receptionist, Margarita, was extremely unprofessional. During the call, she repeatedly asked for my name and basic information multiple times, even after I answered several times clearly. The conversation became very confusing, and instead of handling it professionally, she repeatedly said "oh my gosh," laughed during the call, and spoke to me in a rude tone. When she mentioned that my information was not on file, I explained that I was calling because I was a new patient. She responded by saying, "Well, you should've said that before." At that point, I expressed that I felt she was being rude and unprofessional and simply asked for the referral doctor's phone number instead. She then hung up on me. It's unfortunate that someone seeking medical help would be treated this way. Patients should be treated with patience, professionalism, and respect, especially during their first interaction with a medical office. Hanging up on a patient and making them feel mocked or dismissed is unacceptable.

Dr. Solis was very thorough and personable. I switch primary doctors and he was amazing. He listens…read moreto everything I had to say.. he was amazing

Great trip. Dr Solis listened to what I had to say and my concerns. This is my first visit and so…read morefar I like it here. The only complaint I have is the suite numbers are not very visible. The staff were friendly. Looking forward to my next visit. The office itself was cleaned and didn't have that old school "smells like a doctor's office" smell.