I just want to Thank the nurses and the doctors and surgery staff at Riverside medical community hospital. The nurses were wonderful and they took excellent care of me and I just want to Thank them for that! I also want to Thank my anesthesiologist for taking such good care of me during my surgery. You rock!! Thank you for taking all of my medical history and making a plan so that I would not have to suffer. Everything went great! Also Thank you to Dr kaaki for finding out what was wrong with me and for fixing it! I was very well taken care of at The Riverside community hospital. Thank God My surgery went smoothly. I just want to Thank the nurses and the doctors and surgery staff at Riverside medical community hospital. The nurses were wonderful and they took excellent care of me and I just want to Thank them for that! I also want to Thank my anesthesiologist for taking such good care of me during my surgery. You rock!! Thank you for taking all of my medical history and making a plan so that I would not have to suffer. Everything went great! Also Thank you to Dr kaaki for finding out what was wrong with me and for fixing it! I was very well taken care of at The Riverside community hospital. Thank God My surgery went smoothly. read more

Very attentive and straight foward team. We met them all before the hip operation. Clean place. Operation scheduled for 1 but didn't start until hours later. read more

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Worst experience of my life going to the ER with low back issues twice in one week. I was seen by 5 different doctors and not one agreed with the other. Their diagnoses were not in sync, they were all incorrect in my opinion. I will NEVER consciously go to RCH again in my life, excuse the vulgarity, but they suck!!! read more

I had a nurse named Juanita in the emergency dept yell at me while I was very ill. She told me she was not my maid to be cleaning me up. I asked to switch nurses because I did not feel safe. I was blessed with nurse Kellie. Kellie was so kind and caring. I then got transferred to the third floor and let me tell you all nurses were great especially nurse Elizabeth, I never had a nurse care so much about my care. Rcc student nurses were very helpful to. The restroom was not cleaned as much as I'd like but overall 3rd floor nurses are the best and of coarse Kellie from emergency dept. I would like a call back to report my complaint. read more

Just had my first hip replacement surgery done on Monday, September 21. I next have to schedule two knee replacements in the coming few months along with a possible left hip replacement. I'm 67 years old and overdid my body in a few ways and now I'm paying the piper. Prior to choosing Dr.Kadri and Riverside community hospital, I spent six weeks visiting six other orthopedics . One in LA County , four in Orange County and one in Riverside County. So glad I picked Dr Kadri, his awesome staff, and especially Riverside community Hospital.. The whole operating team was fantastic and I want to give a special shout out to the nurses that first took care of me. Diane and Fa were super incredible. The nurses after that such as Nikki and nurse training, Tasha were fantastic too. Thank you so much Riverside community hospital and.Dr. Kadri ! I will be back ! read more

Despite the difficult patients and the lack of room during busy nights, the staff work hard and diligently to help their patients. I have PCOS and have had to come in the ER a few times. Everyone is so nice and understanding. I feel as though a good chunk of the bad reviews are from people who are incredibly impatient and unsympathetic to the staff. I've been to plenty of hospitals and ERs in the past and this one is one of my top 3. I even drive a full half hour just to make it to this one instead of the closer ones because I know these people treat their patients with care. I hope the hospital keeps up with demand by getting more equipment and staff in the near future. read more

My nurse Chris was absolutely amazing!! his bedside manner was pristine and he always made sure that I was comfortable and felt OK considering what was going on!! read more

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I came here to visit a critically ill grandma in the ER department and to get to her was way too complicated than it should have been. Took me over 45 minutes to navigate around the different buildings. It was like staff don't know any buildings other than the one they're stationed in. But...here's my experience by each building: - General Hospital (center building) - two front desk girls (long dark hair and bandana girl) were not exactly helpful. The dark hair girl gave me pretty much no direction, nor offered to walk me anywhere, even though I kept asking specifically for the ER department. Then, once I got to the Emergency Department: - Emergency Services - the security guard in glasses (looked college-aged) was in such a bad mood! I was kindly asking questions and I couldn't hear him because it's outside and it was windy out and asked him to repeat what he said. He then started raising his voice for whatever reason and I had to put on my parent/teacher voice and told him raising his voice was unnecessary and that I was just trying to get to grandma. Eventually he calmed down and gave me a nametag and I was able to walk-in. - Vitals Station at ER Entrance - As I walked into the buidling, there was this blonde RN that was just staring at me in the worst manner possible, like what's your deal. We didn't even interact or anything. Anyway, once I got in to the actual ER Department with the other RNs and doctors, it was like night and day. It was a pretty busy place like all ER departments. but I got to see grandma. The staff was much more friendly there. There was a long wait time for grandma to get a room, but eventually she did and she was moved to the ICU unit upstairs. It was a quiet ward, but the RN there was very empathetic to grandma and had good bedside manner. But I have to review this experience as one hospital and alike many of the other reviews, think Riverside Community needs to work a little more on addressing visitors and patients in a more sympathetic and effective manner. read more

Feedback Regarding MRI Scheduling Processes for Pacemaker Patients at RIVERSIDE COMMUNITY HOSPITAL in RIVERSIDE California I am writing to share my deep concerns regarding the scheduling process for MRI procedures, particularly for patients with pacemakers. First, I want to express my sincere appreciation for your nursing staff; they are consistently professional, compassionate, and provide excellent care. It is because of their dedication that I find the current administrative process for MRI access so incredibly disheartening. I am writing this out of profound frustration, as this is the second time my mother has been subjected to this ordeal. If a patient has a pacemaker, they effectively face a multi-day delay for an MRI due to a rigid, inefficient protocol that requires an external representative from the device company to be physically present to adjust the settings. The current process is simply broken. Relying solely on the availability of a third-party representative--rather than empowering your own qualified nursing staff to manage these adjustments--creates an unacceptable barrier to care. When that representative is unavailable, patients are left waiting for days, which is both physically taxing and emotionally exhausting for them and their families. It is difficult to understand why your team is not trained to perform these standard device interrogations and adjustments, or why there is not a more robust contingency plan in place. This is not just a minor inconvenience; it is a systemic failure that directly impacts patient outcomes and quality of life. I know my mother is not the only patient who has been stuck in this cycle. I strongly urge your leadership team to treat this as a high-priority issue and escalate it for immediate review. Your current process is unsustainable, and it is failing the very people you are here to serve. I truly hope you will commit to modernizing this procedure to ensure that no other patient has to endure such an unnecessary, lengthy wait for critical care. Could you please confirm if this feedback has been forwarded to the hospital administration, and if there is a formal channel where I can track the progress of potential process improvements? read more

After everything I went through before, I was nervous and unsure about my care. Thankfully, the staff who took care of me completely changed my experience. Darcy, Arturo, Roy, Michelle, Maureen ,Marcella, Manager Robert, and Manager Bridget went above and beyond to make sure I felt heard, respected, and truly cared for. Their compassion, professionalism, kindness, and dedication meant more to me than words can express during such a difficult time. Thank you, Darcy, Arturo, Roy, Michelle, Monique, Marcella, Manager Robert, and Manager Bridget, for treating me with dignity, respect, and genuine compassion. Because of each of you, I felt safe, supported, and cared for when I needed it most. You restored my faith during one of the hardest experiences of my life. I will never forget the difference you made in my recovery. Your hard work, patience, and commitment to your patients do not go unnoticed. Thank you for your outstanding service and for going above and beyond every single day. You are truly appreciated, and I will always be grateful for the exceptional care you gave me. May God bless each and every one of you for the incredible work you do. read more

I'm here with my mother. The staff is on to of everything thus far. They're providing quality care. We came in through the emergency room.

It went quick for my colonoscopy. Appointment at 10:40am & home in Perris by 1 pm everyone so nice & organized. Riverside Digestive

My spouse visited the ER and had X-rays performed. The hospital collected our insurance information at the time of service, and our insurance successfully processed and paid the hospital portion of the claim. What followed has been months of frustration involving the hospital's contracted radiology provider, Riverside Radiology Medical Group. Initially, their billing department claimed they did not have our insurance information on file and suggested that was the reason for the balance. Later, it became clear that they did have our insurance information, and their billing department acknowledged that insurance had paid the claim. Despite this, they continued to show an outstanding balance. We never received an original bill from Riverside Community hosiptal, then never received one to their contracted provider from Riverside Radiology Medical Group. Instead, the first indication that anything was allegedly owed came through a random text message containing what appeared to be a screenshot of a bill, followed by collection notices from PCI Debt Collectors. Had we received a legitimate bill, we could have addressed it immediately, but we wouldn't in this case because our insurance paid for it all. Since then, we have spent months contacting the hospital, Riverside Radiology Medical Group, and the collection agency. The hospital tells us there is no outstanding balance. Riverside Radiology Medical Group acknowledges insurance payment but still shows a balance. The collection agency is difficult to reach and provides little assistance. Everyone points fingers at everyone else, while no one takes responsibility for resolving the issue. Even more concerning, Riverside Radiology Medical Group has no record of multiple phone calls we made trying to correct this problem, and at one point could not even locate my husband's account information despite continuing collection efforts. The most frustrating part is that this is now affecting our credit over a balance that appears to have already been paid through insurance. We are being forced to spend countless hours disputing an account that should never have been sent to collections in the first place. No patient should have to worry about damage to their credit because of poor communication, billing errors, and a lack of accountability between a hospital, its contracted providers, and its collection partners. This has been one of the worst healthcare billing experiences we have ever encountered. The hospital should seriously reconsider its relationship with Riverside Radiology Medical Group and the collection agencies they use. Patients deserve accurate billing, proper notice before collection activity begins, and a resolution process that does not require months of fighting to correct someone else's mistake. Our experience with Riverside Radiology Medical Group and their collections agency is a reflection of who they chose to create meaningful relationships with when caring for their patients. read more

Patients seeking emergency care might consider alternatives. Concerns include substandard care and staff with insufficient specialized experience. read more

I don't think I've ever had a bad experience when coming to the RCH emergency department. Sure there were times where I had to wait longer than usual but they were extremely busy and I get that more serious injuries or illness takes priority. I want to leave a review specifically for this morning. It was not busy at all and I was in and out with an hour tops. Everyone was friendly and genuinely caring. I can't remember everyone's names but the PA was quick and wasted no time putting in my orders for steroids, breathing treatment, and chest xray. The RN promptly gave the medication, following by xray taking me back, ending with respiratory giving me the breathing treatment. All happened with 20 mins of coming through those doors. Thank you for getting me in and out of there promptly so I could get home and rest. read more

From the moment I checked in to the moment I was discharged, my experience was excellent! Best ER I have ever visited! They are caring and super nice, from getting my X-rays and labs was quick and always checked on me. Offer blanket. The drainage to the absence infection I came in for was very pleasant, dr was patient and gently! Thank you to the best team I have ever experienced read more

Came here for a scary situation and have been so happy with the treatment I received. Everyone has been so kind and caring! Christina L in ED greeted me with kindness and understanding, explained everything in detail and walked me through the process! Miss Gigi, the house supervisor was there at every turn, making sure my questions were answered and ensuring I had everything I needed. Lewis was a star with my IV- one stick and he was on it! Nabih was a saving grace with my MRI, he made sure I stayed calm and felt supported the whole time. Claudia M who did my echo was so compassionate and explained everything she was doing which helped my anxiety a lot. My guardian angels, Nurse Li, Nurse Zach and Nurse Lacey were amazing. They checked on me, made sure all of my needs were met and did the most amazing job through my code. Dr. Woodall took extra time to talk me through the results and procedures, making sure I understood everything and had what I needed. Thank you so much for taking something so scary and showing me that there is an amazing team here to help. read more

Everytime I go to this hospital I stay there for hours. i have gallstones and they know it. They say they can't admit me to hospital to see their gasologist through er. Send me home then I keep getting worse. Now everytime I go to any hospital it's the same thing. . Now I'm really sick and they still say they can't do anything for me read more

WISH I COULD GIVE A ZERO Came here around 7 pm because I had a labor scare , I was having contractions back to back for 2 hours prior . They had me in the waiting room with 6 other pregnant women for 3 hours ! The nurse Mar Martinez was incredibly rude . She took my vitals and made me extremely uncomfortable . For background info My first child was an emergency c section , I proceeded to tell her if I am in labor I will want to try vaginal ( My OB said it is safe ) and she proceeded to say my baby "looked big " and she " didnt know if they would let me try " . Excuse me ? You did not weigh my baby . You did not do any ultrasounds . Did not check my cervix . Who are you to tell me what I can or cant do with my body ? Unprofessional and rude . Had me so stressed my blood pressure was high . Every other night shift nurse was gossiping and had the worst look on their faces . You guys are labor and deliveru nurses for crying out loud . Having a baby should feel supportive and exciting all the nurses there last night made me uncomfortable . Especially Mar , you should not be giving unsolicited advice . If you are going to work in the medical field you can cost someone and their babys health genuinely do better or find another career. I was so uncomfortable and stressed my contractions stopped and I left without being seen . read more

I was admitted after a cardiac arrest. Treatment in ER and ICU was exceptional Floor care was ehh.

The nurses in the ER are great! The ones on the 6th floor suck! They're not compassionate, lack empathy, left blood on the floor and never called housekeeping to clean it. Leaving my dad alone in a room with the door always closed so you can't hear when something is beeping. I wish I didn't bring him here. They take better care of you at Parkview read more

Most of the staff is untrained and rude specifically the front desk. Make up rules and power trip for what ever reasons they seem fit. They dont communicate with each other and make up policies as they go. multiple times I was told. "My co workers allow that ?" As if there is a hidden rule not posted or told to anyone including the STAFF never have I seen so many staff members that had no clue their own employers rules. This hospital is a joke. Some doctors and RNs are amazing I will say. And they are trying to jump ship to other hospitals as well. Even the staff doesnt want to go here read more

DO NOT COME TO THE L&D. They will make you wait in a waiting room without taking your vitals for 6+ hours while mom and baby are unmonitored, sick or in active labor. The LD check in lady with AirPods and charge nurses at night are USELESS. My dog was taken better care of at the vet. read more

My mother walk in here alert and able to communicate when they were done she had two strokes aspiration pneumonia vent dependent and trach and a wound on dialysis. I would not take my dog here horrible doctors, who don't care or communicate and changes every week. I hate the day I took her there after they discharged her to kindred she expired. Stay away from this piece of shit hospital full of traveling nurses and stupid new grad nurses and technicians . read more

I was a patient here in 2018 and had some of the most unacceptable care I've ever experienced. I underwent procedures with only local anesthetic, and the experience left me with lasting PTSD. Now, my family is living through another nightmare because of this hospital. My brother -- an ICU patient with a traumatic head injury -- somehow managed to walk out of the ICU, past hospital staff, through the halls, and out the front entrance without anyone stopping him. I was told by my family that no one on staff noticed or intervened until it was too late. This entire situation has been deeply traumatic for us. We can't even feel safe or taken care of by the very place that is supposed to protect and care for its patients. In my opinion, this reflects a dangerous lack of awareness, communication, and patient safety. If I'm ever in an ambulance, I will beg to be taken to Orange County instead. This hospital desperately needs major changes in staffing, safety protocols, and accountability before I could ever believe it is a safe place for anyone. read more

Labor and delivery mannn the nurses are the sweetest don't get me wrong but why the fuck have scheduled inductions if there gonna hold off on them like what how stupid and then it's march everyone wanna be having damn babies I'm pissed I'm scheduled for today or was at 9:00 just to be put on hold like seriously how ridiculous read more

The care in the ER was fast and well done. Then it went downhill. Waited for a room for hours. Once the room was available it was dirty and had trash on the floor. The side table had broken drawers and was not useable. Both my husband and another man were crammed into one small room with very little space. How do you get a room in the G tower? Whose butt do you have to kiss for that? The reviews I read were all from women delivering babies. They are not sick, but I guess it's easy to give them the best care and the people who are really hurting get the leftovers. We have insurance and the hospital gets paid. Do better RCH. read more

Same into the ER was treated quickly effectively efficiently and with kindness. Thank you. read more

Worst L&D. Waited over 5 hours to be evaluated then was given a DIRTY room. I told a nurse AND the OB that the toilet was dirty with possible BLOOD from the previous patient even though housekeeping put a Sani shield on the toilet... the OB excuse was they had so many deliveries that day... as if that excuses someone bodily fluids? I couldnt even feel comfortable enough to use the bathroom. Not only that but they left out blood pressure medication from the previous patient so my room was in fact dirty. They also gave me a broken bed so the whole time I was there I was forced to lay on my back and was very uncomfortable. read more

Riverside Community Hospital - Other patients meds - Hospitals Near Me - Riverside, California

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Im sickened, by what I saw this man go thru. He was in survival mide doing & saying exactly what theyd been demanding frim him . He lost his own will. It reminded me of "Taken' where the women wee chained, & drugged to the bed, w/out hope. read more

The case management department at Riverside Community Hospital is very uninformed and does not advocate for what is in the best interest of their patients. The management tries to save money by pushing patients out quickly to dangerous nursing homes, instead of advocating for more advanced rehabilitation hospitals that serve our community. Many of the managers and leaders are not qualified and have consistently poor communication skills between departments, to patients, family members, insurance companies, and to accepting facilities. This is a scary place for your loved one. This hospital should be investigated further so that the population they are supposed to be serving is protected from negligence. read more

What a shame. It is said to see what has happened to this place since they were purchased by a large corporation. Three generations of my family were all born here. Two generations have worked there. The way they turn and burn patients in attempt to get them in and out and billed is gross. Staff is mistreated by management, often not allowed to take breaks or have a meal despite working 12+ hour shifts. You would think that management would jump in and take over so a nurse or therapist could eat, but often won't come out of their offices. I'm aware due to my time there of a few members of management that are completely incompetent and I have no idea who thought they were fit to lead others. The majority of staff are great. The nurses do work hard in less than ideal situations. Many of the doctors are fine. Some are arrogant but that tends to be a trend in the profession. I'd rather end up in county than return for care at this place. read more

I'm going to be honest. It's hit or miss here. Some days you get great service from staff and other days you dont. You have some floor doctors whom are empathetic and you have other's that are jerks for example, when a doctor questions you on certain medicines like opioids and you respond truthfully yet they make you feel like a complete liar when you tell them the truth. That hurts. And then you have some doctors whom are thorough and take all kinds of precautions when checking you out and then you have other doctors that may give you a pill and send you on your way without workups. And then se of the male nurses are rude and then you've got female nurses cursing on the job during casual conversations within one another while on the clock. And lastly there's little attention to patient needs after being admitted or observed in a room like pillows warm blankets or even water. On a number of occasions I laid frozen on a gurney for extended periods of times while waiting to be cleared and let me tell you, its tantamount to being in jail in a cell. Cold ac blowing. No covers no towels no pillows no nothing just cold air. And not once have I been asked if I needed anything so there's room for improvement in every facet of this hospital. read more

My mother was a patient there about a week ago. Everything was going great until we met Dr. Zandpour. This doctor was very rude to my mother and didn't bother answering her questions. Then he started yelling at a RN about why the patient was still there. Please avoid this DR. read more

My husband was here for almost a month....I found the majority of people who work here are kind and compassionate people.... My husband was very critical and there were lots of teams working to help him...I'm sure I will miss a few... The neuro team was outstanding. The kidney doctor... the pulmonary Dr... so many in the beginning that I didn't always get names... The doctors all tried to stay in contact with me...here a few of the Doctors that made a difference in my husband's stay.., Dr. Lee, &. Resident Dr. Stoli.... Nurses that went above and beyond for us...Hailee in ER...Kena in ICU, Christina is a floating nurse that we had on floor 6.... We had some wonderful housekeeping ladies too.... Incredible people doing incredible jobs!!!! Thank you all so much!!!! read more

Riverside Community Hospital - We've been here for 2 + weeks - Hospitals Near Me - Riverside, California

Emergency room was really good regarding wait time and care. There are 2 major complaints: enema water was so hot i screamed. After colonoscopy procedure I was left in fecal matter for an extended amout of time with no way to clean it. My sister had to take care of me. My discharge doctor had no knowledge regarding my care or test results. read more

Labor and delivery - our experience there was horrible. My daughter got a C section and was closed up and then they took x-rays and they left a glove in her and had to unstitch her to remove glove and did it. It was a very scary experience. Then they were going to do a tube ligation, which she didn't sign for and she noticed that last page and verbally informed staff she never requested that. Fraud signature via email which she never requested. And one of the nurse there was very fast and not careful with the baby- we were shocked. Just too much stuff for a first time mom and dad. Stay away from this hospital!!!!!! read more

These people have their head up their ass! I came in with chest pains and a blood pressure of 185 over 120 and they waited OVER AN HOUR to admit me. Once I was in intake they made the CARDNAL SIN OF CONFUSING ME WITH SOMEONE ELSE!! They tried so hard to hide it from me but the nurses in that station were panicking and verbally looking for someone to blame! BUT THEY PUT ME IN THE WRONG ROOM ANYWAYS! They put me in the wrong part of the hospital which was supposed to be my own room and they made me walk back to the intake ER rooms! When I was dizzy and almost passing out! They then left me in there for 6 WHOLE HOURS without so much as a drip IV! I was suffering in pain and panic! They didnt even give me water!! UNFREAKINGBELIEVABLE!! The doctor came in over 6 hours later and gave me a single pill of Cozar (low potency high blood pressure meds) and sent me home in my car while I was dizzy! Who ever is in charge of this hospital needs to put a boot up these people's ass! read more

I'm going to try and not get too wordy because you can say a lot about something in a few concise sentences. Riverside Community Hospital was thee BEST hospital experience that I've ever had in my adult life! They saved my life! I had pneumonia and a ton of fluid in one lung. The entire process was miraculous! I HATE needles! They had to put a pretty long one in my back to aspirate the fluid in my lung. I hardly felt a thing! The level of care and knowledge that they had for my specific situation was brilliant! I wish I could remember everyone's names but I can't. I do remember Val, Mardon, Erin, Damnica, LaShawndra, Elizabeth, Ellen, Luis and so many more. I can't think of one area they fell short. Just know if I ever needed to go to a hospital in the future, I'm definitely going there! LOVE THIS HOSPITAL!!!! AAAAA+++++ read more

Riverside Community Hospital - This is a picture of my lungs. My left one had 1,700 cc of a diluted bloody liquid! Blech! - Hospitals Near Me - Riverside, California

The care my husband received in the ER was excellent as were the doctors and nurses. The communication was also excellent. However, once he was transferred to the floor, the medical care was okay but the communication was very difficult. If requests were made for information from the doctor, it was a major undertaking to get in touch with them. The ones that respond are trainees which I have no problem with, but when they aren't sure of the answer they give you misinformation instead of getting the correct answer. The staff would say they would take care of things that were requested and they don't follow through, necessitating constant repeat requests, and misinformation given instead of saying "I don't know but will find out" and then getting back to me. There was one case manager that was exceptional but I only dealt with her once and then she was replaced. A very frustrating, stressful, and exhausting experience. read more