I was charged $650 for a alternator and it ended up being a loose battery terminal, apparently the…read moremechanics were on some kind of a strike for work slow down! I thought 6:50 for an alternator was a little excessive! Especially if they didn't even check for a loose battery clamp,,

We stopped by here for some repairs to one of our cars. We had plans to leave for a weekend get…read moreaway but then realized we had some issues with the car we were taking. The service department was able to get our car repaired and out the door in just a couple of hours. The staff was helpful and on the ball. It's nice to have a mechanic shop close.

Scam of a dealership! They don't uphold to their word! They don't return calls! And they have a…read moreturn over of employees that they blame! Instead they are putting my 4 children in harms way with exhaust fumes for the 3rd time And they refuse to honor my warranty because I live in another state and actually WORK.. so I took my car to a authorized Chevy dealership for 3 oil changes and have receipt! And that is what the salesman and the service manager told me and my husband!!

My daughter was traveling from Louisville to Cincinnati and got a check oil light. The quick Lane…read moretold her it would be two hours, but the guys in the service department checked it and topped it off and sent her on her way. The mechanic even showed my daughter how to check her oil! Many many thanks! Wonderful service and kindness

From the owner: Automotive - New and Used Cars -Serviceread more

Service here is hit or miss. At times you may have overwhelmingly impeccable customer service,…read moreother times you may feel as if you're being taken advantage of and given false info. While the salesperson's may make you feel cozy with some old fashioned hospitality, don't be fooled. The service department that you'll have to deal with continuously throughout your ownership of the vehicles is wildly unprofessional and has a lack a timeliness to their work. Marshall's offers a lifetime powertrain warranty through a third party company, with this you must have your oil changed every 5 months or 5,000 miles regardless of what Ford tells you, or your warranty is null and void. Any and all service maintenance to your vehicle must be done by Marshall Ford and never trust a quote as your total at checkout will be more expensive. This company lacks clarity, customer service skills, management style, and is very unclear on all the fine print. The one reason I give this 2 stars is due to Donovan in the service department, after two weeks of my vehicle being there and being told various things of why I still didn't have an answer, he was the only one who was able to provide information and give me direction to clear up the confusion and frustrations of being not only with out a vehicle but who I should talk to get the ball moving.

Hard to write a good review on a car dealership. They know they drill--they have what we want and…read morecan charge out the wazoo for it. Jason, my salesman, was helpful. An actual nice guy who seemed to be into cars and didn't pressure me into anything. His boss though, wowzers. I knew the truck I was looking at had been on the lot for months, and when I told them so I kind of got bullied. Listen, I could care less about you making a sale and I don't like taking peoples crap. He thought I was crazy about walking away over 500 bucks, but he knew I was serious. Ultimately they went down like $4000 and I got a good deal on my trade-in. Wasn't the worst place I've ever bought a car, but definitely not the same experience as say Carmax, or any dealer that doesn't haggle. It's a small dealership, so I think they try to keep their markup as high as possible. Know what you're getting yourself into, do your homework, as I think there's deals to be had if you stick to your guns. Seems like they have a lifetime powertrain warranty on a lot of their cars and that's a nice touch especially if you plan on keeping yours for a long time part of the reason I went here was because of the warranty. I'll update this post when I get to deal with their service department .

I have worked at five different car dealers mostly in used cars and never seen a deal done without…read morea worksheet,, that avoids any conflict about pricing. I agree to a figure they agreed with the figure also but then come back with a contract already printed out to a $500 higher price and what I agree to,, they refuse to own it to that agreed price that the salesman had presented. A worksheet would have avoided any of this confusion but I don't think they want to work that way and then on top of that they had a person or something on their website that was an AI version called Grace. The AI person agreed with everything I said and said they would work it out also I was given only one set of keys and the AI person said they would get me a duplicate as a backup then the dealership tried to charge me $200 for a spare key,, not very happy. I don't know how you can run a car business without a worksheet for going into the business office when The contract was printed out,

Madison Motors now, excellent experience with my recent Bronco purchase. Highly recommended!read more

I bought a RAM Promaster van at another dealer out of state. McCubbin is ten minutes from my house…read moreso I took the van there for an oil change and mentioned a leak near the radiator. They said that it was a small leak from the transmission cooling hose and that I could have them changed out at the next oil change. I have been driving this van daily for eleven months without ANY issue. I took it in for the oil/hose change and they called me saying my transmission needed to be replaced! This was odd to me because again NEVER an ISSUE. I told them it was under warranty so they made a parts list/bid and submitted it to the warranty company but couldn't do the work because they aren't certified to work on Promasters. I picked up the van and made it two blocks before the transmission went out. AGAIN, NEVER A SINGLE ISSUE WITH THE TRANSMISSION and it magically goes out two blocks from their shop. Odd, don't ya think.

I've bought almost all my vehicles from Chandlers. I think they are the best dealership around! I…read moreknow Gary and his son Gabe personally and they work hard to maintain a great environment for purchasing, servicing, and auto body work. They have always gone above and beyond to help with anything I needed. I've tried other dealships and I always go back to Chandlers!

Bad Business!!!!! Terrible Service Department and management! Worst dealership I've ever been at…read more No debate about it. Communication skills -10/10 Knowledge 0/10, would not recommend.

I bought my last three cars from a different dealership, twice from a friend who works there, but…read morethis was by far the best transaction and experience I've ever had buying a vehicle! Brittain Gill is the nicest, most positive, helpful, and thoughtful salesperson you could hope to work with. He kept in constant contact with me during my search, even though we didn't meet in person until the day I finally went to test drive. I've never known a salesperson to thoroughly walk around a vehicle and explain its capabilities so thoroughly. He even gave my fiancé a brand new Universal Socket, just because he's a tool guy and thought it was awesome. The manager, Brian, worked hard to find me the best interest rate and payment for my level of comfort. He also gave us hats and offered to meet me in Lexington (where he lives also) on his day off to collect the title from me. Last but not least, the finance guy - David - wrapped up the entire process seamlessly and with a ton of personality, even though we were there almost an hour past closing. I would strongly recommend this entire team to anyone in the market for a new or used car!

I purchased a new 2020 Ram 2500 4x4 pick-up from them. They actually had the best price in the…read moreUnited States. Believe it or not, I flew from California to buy the truck. The entire staff was outstanding. My salesman was Richard Hays, a real straight up guy. I made the deal over the phone prior to my trip, and he stuck by the deal. When I arrived the truck was ready and all the paperwork was prepared. I was out of there in a little over an hour. I am 63 years old and have purchased numerous vehicle in my life time. It does not get any better than this.