I'm giving one minus star because their lack of mechanics in shop when my car broke down on 20th of…read moreJuly and had been sit there for 10 days without anyone looking to see exactly what is wrong, not only that, I also from different town about 2 hours from my hometown, they don't consider myself as top priority or have a loaner so that I can drive home. What they should have told me only 2 mechanics and too many cars need to fix then I would have look for another shop. Took 14 days with no car!! Beware!! Don't go there!!

Worst dealership I've ever dealt with. Starting from the moment we walked in. The car I came in for…read morewas out on "vacation" with an employee when I inquired originally. Finally got in to see the vehicle and when we started the deal, the entire sales staff tried to completely low-ball my trade value (by over $5,000). The finance manager tried to tell me that I couldn't get this car at that price anywhere else. I told them what the other dealership was offering and he said "they're just undercutting your car to make a better sale" and then proceeded to do the exact same thing to me. I stated that I am a Stage 4 Cancer Patient, and that I was trying to put money back in my pocket from my trade in due to not being able to work, but they kept fighting me on what my trade value was. We researched and got numbers from multiple dealerships and websites and knew what we were looking at. One of their offers to "sweeten" the deal, was to offer me a Lifetime Warranty....to a stage 4 cancer patient. Total slap in the face. Once the deal was finalized it took 2 weeks to get my check from the dealership, and 55 days to receive the title, after being forced to contact Auto Dealer Services Division Indiana Secretary of State. They had to call on my behalf and threaten this dealership to get things moving. Was informed by state that this dealership has these issues often. Don't shop here.

Madison Motors now, excellent experience with my recent Bronco purchase. Highly recommended!read more

I bought a RAM Promaster van at another dealer out of state. McCubbin is ten minutes from my house…read moreso I took the van there for an oil change and mentioned a leak near the radiator. They said that it was a small leak from the transmission cooling hose and that I could have them changed out at the next oil change. I have been driving this van daily for eleven months without ANY issue. I took it in for the oil/hose change and they called me saying my transmission needed to be replaced! This was odd to me because again NEVER an ISSUE. I told them it was under warranty so they made a parts list/bid and submitted it to the warranty company but couldn't do the work because they aren't certified to work on Promasters. I picked up the van and made it two blocks before the transmission went out. AGAIN, NEVER A SINGLE ISSUE WITH THE TRANSMISSION and it magically goes out two blocks from their shop. Odd, don't ya think.

I've bought almost all my vehicles from Chandlers. I think they are the best dealership around! I…read moreknow Gary and his son Gabe personally and they work hard to maintain a great environment for purchasing, servicing, and auto body work. They have always gone above and beyond to help with anything I needed. I've tried other dealships and I always go back to Chandlers!

Bad Business!!!!! Terrible Service Department and management! Worst dealership I've ever been at…read more No debate about it. Communication skills -10/10 Knowledge 0/10, would not recommend.

This dealership defies the bad rap stigma that car shoppers dread. Robert was extremely helpful and…read morepolite. Great communication! Never pressured, never tried to sell me something I didn't want and never was not listening to my requests or preferences. Fabulous customer service with extremely fair pricing on both my new car purchase and my trade in. Very efficient in getting me in and out with minimal delays. Thanks to Ashley and Tim also for making my car experience the best that I've ever had. Bravo Toyota of Madison!