Why do I have to be the one this happened to.... this dealership has a great reputation and we needed a van. My van was hit head on and totaled and my husband was out of work for a few months so we had to make a good purchase. We are a family with three little kids and did not have transportation for them all, and claims in auto accidents take a while even when you are not at fault.... found a van with a DVD player in it at McCubbin with cool stuff for a family ride (used). We were assured that all the components were working and that the vehicles are looked over thoroughly because I made it clear we had no extra money to make a mistake and I didn't want to worry about tires or brakes or fluids. We split the cost of tires, they put on new brakes as the current ones were bad, and they said the fluids were good and the oil had been changed; that all cars receive a full look over before selling. Within a few days we tried out the DVD player and it didn't work for more than 15 minutes, the stereo resets itself. We immediately called McCubbin. Also the car was "jerking" and the engine light was on which was a concern as they said the car was checked out. The battery also died twice. But, we bought a warranty and when we called to come in regarding the issues we found out the warranty didnt kick in for 90 days. This was never stated to us. We brought the car in so it could be looked at anyway to verify there was nothing major and found out the oil had never been changed (there was hardly any oil in the van) and the battery was bad. They said they would change the oil and we asked that they check all fluids and make sure the van is okay. They said to bring it back in three months when the warranty kicked in and they would fix everything and get me a new battery and fix the DVD player, they changed the oil. Stupid us to believed them, when I took my van back they said the stereo was not covered (it resets itself constantly) and they would get me a portable DVD player that can be plugged into the van. They are going to replace the battery that died on me repeatedly since the first week of ownership and flush the transmission but they wont fix my stereo the car came with.... or the head phones where were in pieces (they said those would be replaced under the warranty). AND the warranty kicks in the SAME DAY YOU BUY IT. Not three months later. Dont trust these people, Toby the manager was minimizing and said there was nothing he could do three months later. No kidding, which is why Toby and service said to wait three months. Toby admitted they send in their paperwork once per month for warranties, but I have a contract I have to abide by that is dated stating I have a warranty and the warranty company said it kicks in the same day you buy. Toby said the lemon law would not apply and I said I think honest business practice will once I escalate this issue. So unfortunate. I have tried to be repeatedly reasonable, and yes its a used car but people should still be honest and honor what they say. Its clear this van never never received a once over prior to purchase and to lie about a warranty when we have three little ones we transport is disgusting. All the best guys, I could not live with myself treating customers they way you have treated my family. read more