Scam of a dealership! They don't uphold to their word! They don't return calls! And they have a turn over of employees that they blame! Instead they are putting my 4 children in harms way with exhaust fumes for the 3rd time And they refuse to honor my warranty because I live in another state and actually WORK.. so I took my car to a authorized Chevy dealership for 3 oil changes and have receipt! And that is what the salesman and the service manager told me and my husband!! read more

My son and I broke down near Carrollton, Ky with a broken water pump. Cooter and Hannah were great to work with and had us back on the road in about three hours on a Friday afternoon! I would highly recommend them for a great service experience. read more

We stopped by here for some repairs to one of our cars. We had plans to leave for a weekend get away but then realized we had some issues with the car we were taking. The service department was able to get our car repaired and out the door in just a couple of hours. The staff was helpful and on the ball. It's nice to have a mechanic shop close. read more

Marshall Chevrolet, Not happy with the response that Jason Sales Director gave us on our 2021 Yukon Denali that we bought a month ago from them. This vehicle was on lot for 104 days and put a little over 700 miles on it from August to when we purchased it in April. they're saying that a certified mechanic looked over the vehicle and said it was safe. Robert the salesman also said he would give us a detailed list on the safety of this vehicle. We never received the report list. We had the Vehicle one month during this time we left Kentucky and moved to Arizona, halfway on our trip we noticed that the brake pad light came on the dash saying brakes low. as we got to Arizona, we had Liberty GMC inspect the brakes. The brakes rotors were beyond resurfacing from badly rusted and the brake pads were down to 2 mm. They said this just doesn't happen overnight. We had to do a total rotor and brake job on our 2021 Yukon. Jason said he had his hands tied and couldn't even come halfway in the repair cost. Wish we could've come to a better understanding. Unfortunately, I have no alternative to give you an unfavorable review and not recommend you to any of our families or friends. We really looked forward in purchasing this vehicle from a local dealership, but unfortunately, it ends up this way. Donald read more

Our Chevy Tahoe broke down on I-71 near Carrollton, KY. We located Marshall Chevrolet nearby, pulled up to their Service Center and waited until they opened at 8. The Ladies in the Service center were all so helpful and friendly to us and they got our vehicle looked at very quickly. We truly appreciate all the folks in the Service Center for their helpfulness!!! read more

I wasn't happy on how the hours said it would close at 6 but I was already closed at 5:20 and we had already had a car picked out and check in Hand read more

They will sell you a vehicle, but after that, you are on your own! Their employees appear to be well trained at not letting customers speak to their managers and at least one of the company's employees is very resistant to giving callers his name. This is not a professional organization. Look elsewhere! read more

I first to my truck to them for a transmission leak, after 6 months and 5 or 6 visits, it was finally fixed. Upon returning and driving it, I notice a ticking noise, so take it to another dealer for diagnosis and hoping for a warranty repair of whatever the issue was. No luck there. I was told that the issue was a direct result of the transmission pan replacement done at Marshall Chevrolet. I take the proof them to allow them to make it right, on my terms. I did NOT want another one of their techs touching my truck. My truck was already at another dealer's service shop waiting to hear from me. I gave them the chance to either reimburse or outright pay for the work to be done where it was. I was refused. 1,500 worth of work, at the fault of their techs and won't make it right on the customer's terms. read more

Absolutely no customer service after I paid $30k over sticker. I ordered a Corvette Z06 during covid and agreed to pay 30k over MSRP. Yeah, I know STUPID. But thats not the issue. The salesman told me that I get $5k in Chevrolet money to use towards anything at the dealership if I keep the car for 6 months. This was to deter people from flipping them. He said it was tied into my name and VIN number and I didn't have to do anything else. 9 months went by and I called the dealership to ask about the deal. The GM text me and told me to call a Chevrolet 800 number to get the offer. They told me that I had to have registered the car within 45 days of buying it to get that offer. I texted the GM back to see what they would do since I was mislead. Now I spent $30k over sticker and bought every extended warranty the offered and gave them a check for almost $200k for this car. The GM would not text me back or return my calls. I then reached out to Rob Marshall and left him a voicemail asking to call me back and NOTHING from him. I also messaged him through Linkedin and nothing there either. This is the kind of service you get from a customer that made them this much money? Pathetic. I even told them I am thinking about ordering a ZR1 if they are able to help me and they didn't care enough to call me back. I know how car dealers are but WTF? read more

My husbands alternator failed after they installed. He takes the expressway and could have ended badly.

I am an outside fender in the automotive industries. I just want to shout out to Leslie in service, She was patient and to the point of what we were trying to accomplish. Wanted to say thank you for your interaction with us and myself. keep up the great work read more

I was traveling from Ohio to Alabama going home after a work trip, on a Saturday morning and I was having some brake issues. I found Marshall Chevrolet and they quickly assessed the situation and found an open recall for the issue I had. They drove to another dealership right away to get the part I needed. Stated working on the repair and fixed everything up and had me back on the road in 2 hours. There service team was great and kept me informed as things progressed. Feel very blessed that I stopped here when I had service work that needed to get done. Appreciate you all very much! read more