Great customer service! Highly recommend, got me a lower premium fro my former insurance company!!read more

do not do business with this agency. initially we were very pleased with josh. he was personable,…read morehelpful, and knowledgeable. we were appreciative and believed state farm would be our long term insurance carrier. then we were apparently handed off to other employee representatives. since then it has been a nightmare...our rates more than doubled. we seldom get the same employee representative. nobody seems to know whats going on. they claim rates went up nation wide due to new mandates and that applied to all insurers. they also claimed that rates will go down soon. as the act may be repealed. now they claim that our june payment was not made. it is an automatic withdrawal and we have screen shots proving that it was. now most businesses would ask you to send that screenshot, and upon receipt, investigate, and respond with the results. when there is independent proof i would assume they would take responsibility and apologize. a mea culpa, i'm sorry, we made a mistake. we will rescind our penalty fees and again we are sorry. we will address this immediately. nope, we get "there's nothing we can do". your june payment was late and we took out june, july, and august payments. the agency accepted the individual monthly payments, then they doubled down and took it again. i don't know if it's a competency issue, lack of communication, or training. i don't care what the excuse is, we deserve an apology and to be made whole by immediately returning the dual payments. no more no less, apology, reimbursement, and respect. john r. graham susan k. graham

Very pleasant experience. I had been with them for over 25 years and switched over for a year due…read moreto increased rates. Much more reasonable rates these days. Thank you.

Almost a year now on 8/15/2024 I filled out a EFT - ERROR RESOLUTION REQUEST At CPCU with the…read moreso-called person who sent me this request (Raquel W.) who had been consistently lying to me to get this resolved! She pointed fingers at everyone to resolve my issue but herself! What a ignorant individual! This company took over the SECU in Saginaw that I did business with for a couple of decades. I miss SECU because they had experienced people who knew what to do and get any situation I had resolved promptly. Instead, I got people/person who are inexperienced and liars! I'm so glad I withdrew my funds and joined another credit Union (WILDFIRE) who would not consistently lie to me. My banker at Wildfire is great and assisted me through my monetary and account needs. I recommend you all remove your funds if at CPCU if you're mistreated and go to Wildfire because your funds will grow with interest and have people who know what they're doing. At CPCU I had to get another debit card that didn't work and the young lady at the Saginaw branch tried everything she could to get it to work but failed. She tried calling folks and they didn't have a clue on how to make the card work! How embarrassing! Nevertheless, I gave this JW every opportunity to rectify my account situation and got tired of her spin and lies! Good luck everyone!

Great credit union! Bethany & Suzanne both assisted me this week as I opened an account & made me…read morefeel very welcome. Bethany is extremely knowledgeable in this profession, she was very helpful & thorough in answering all of my questions. Both ladies were very kind & professional as they led me through the whole process. I also got a chance to meet one of the managers who was also extremely friendly, the whole staff & atmosphere was very warm & welcoming.

Andy Garza does a terrific job with providing many of my clients new mortgages. He has great…read morecommunication throughout the process and after. If you need a home loan call him.

I called an left a message saying I was looking for corporate tax filing. He promptly called me…read moreback and explained personal taxes were his focus and gave me a referral. I'm giving him 5 stars for spending a few minutes with me even though he knew I was not a fit based on my message!

We have been getting our taxes done by Rich for the past 5 years. He is always kind, quick,…read moreaccurate and helpful. We would highly recommend.

I couldn't be happier with my credit union and all of the things they're doing be better. I get the…read morebest service from the tellers at their St. John's location but their new online banking app is amazing

During Thanksgiving someone tried to use my debit card which I've had for yrs. But they were in the…read moremiddle of an upgrade update in this same time which I find suspicious but so somebody else called me that wasn't even them an they locked my card during the holidays I called them to ask how an why an didn't get an answer but they asked me if I had an ATM card which I do but they didn't even have that card on file just the rest of my info though an so I had to wait 40 mins at a gas station because I had no way to my money an so after that I went to go get my new debit card and it don't even work an now here I am 2 days later an it still don't work and I've been on hold for an hour now trying to reach them again

Skilled, accommodating, convenient, speedy. They do all the things you would expect from a high…read morequality accountant.

I had my taxes and my daughter's taxes prepared at Simplified this year. I had a $20 off coupon…read morefrom their web site. The appointment process went smoothly. The phone was answered by a live person, not a machine. My appointment was on time and I was not kept waiting. The office was clean and parking was right at the door. Having two state and two federal returns prepared in one sitting was a little costly but mine are complicated and I wanted them done correctly. I was pleasantly surprised to find that I received refunds from both state and federal. Honestly, I expected to have to pay. Electronic filing was fast and easy, and I received my refunds in about one week. Recently I had to phone Simplified because I could not locate my daughter's return and needed it to complete her FASFA application. I phoned and was told that yes, I certainly could get that document. If I were to pick it up in person, it would cost $10. But Paula told me that she could email it to me for free. I was very pleased with their service both times. Highly recommended.

The folks at the Winston Agency (Craig Winston) provide my Meemic Insurance. They are always great…read moreto work with! Fast responses, clear information, and very personable. Just a shout out to say THANKS to the crew there!