After showing up at a Chase Bank in the Lansing area last weekend and learning that we couldn't…read moreopen a new account without making an appointment, I searched online and noticed that Saturday morning appointments were hard to come by and several weeks away. So I booked an appointment in the Novi branch. Am I glad I did. Staff at the Novi branch were so much friendlier and more helpful. I couldn't tell you hope many people stopped by and asked if we've been helped, then followed up assuring us that our rep would be available shortly. Milan was patient and answered all of our questions to our satisfaction. He also helped us determine which account type would best meet our needs.

Didn't know you have to order $2 bills. The teller ordered and told me to come back next week. I…read morewas a day late getting to the bank and didn't see my teller. Went up to the window. This new teller said "yes" Clyde left them for you. Had them all counted out and everything. In and out I less then 10 minutes. GREAT JOB CHASE

It's a bank. It's a Comerica bank…read more Recently visited this location to deposit my check. They were quick and efficient. The interior of the bank is gorgeous, while this has no effect on overall service, it is quite a comfortable atmosphere, especially for a bank. Looks like their safety deposit boxes are not stored in a vault, but rather large safes. I don't think I'll be using this branch for safety deposit boxes. They seem to have very attentive financial services individuals. I was asked if I needed assistance as I walked through the door. Kudos. I'll continue to use this branch when in Lansing, however, as previously stated, its a bank. Not much more to say other than that.

I went to this branch to close my accounts and they left 17.01 in my account so they could continue…read moreto charge me their outrageous 17.00 a month maintenance fee. Get your money away from these snakes!!

Literally changed my life. I was bogged down with an auto loan on a flooded vehicle as well as the…read morenew auto loan I hadn't realized was drawn up underhandedly. Someone from their loan department wouldn't stop until I was approved not only to pay off my dead vehicle but to buy out my new vehicle as well so that I could have honest upfront paperwork even though my credit score wasn't great. Because of Lake Trust I was able to get approved for my own place and trust my finances are in the hands of a company who views me as a person not a dollar sign. HIGHLY RECOMMEND!!

The customer service is very sketchy. Tesha served me when I went in to replace my debit card …read more She was very rude. Insisted that my card was sent treating me like I wasn't aware of it coming in a plain envelope! I've been a member since they were state employees credit union! She treated me like I wasn't a loyal member for over 30 years ! Needless to say I will be banking elsewhere very soon because I cannot appreciate attitude and ppl acting like they're doing me a favor when they haven't done their done their do diligence and my new card never strived ! She was rude and arrogant ! And all I requested was a replacement! These ppl are not appreciative nor thankful for your business ! The management is great but the tellers will let you stand in line and talk like you are lying ! I'm tired of them ! She treated me like I wasn't aware s problem talking about my "energy" --so disrespectful ! I swear I'm done with this nonsense! No stars for employing smart mouthed assumption ppl acting like I need their services !

GREAT Staff-always friendly and helpful! Fully competent and able to accommodate needed assistanceread more

I needed assistance and used the Case Credit Union chat feature on the mobile website. Cameron was…read moreable to assist with my questions very efficiently. Great customer service and truly a pleasure to work with Cameron today.

Great credit union, been with them ever since I was 14. They got great staff and great customer…read moreservice. If I was you, I'd get a account with them.

Have been with them for 40 years and just leaving as they have changed drastically from what they…read moreused to be. It seems they have decided to become one of the conglomerate banks and not your local credit union anymore. They have forgotten their roots and their clients in the process. We have been moving away for a few months now and almost completed, last loan paying off soon. I know it doesn't matter to them, they will make the money they will make anyway. It is just sad.

Once again, Lake Trust is changing their online customer interface when there is no apparent need…read morepresented to the customer! What makes it worse is they inconvenience their customers by making them reconnect outside banking accounts. If they were truly concerned for the customers, they would make that process automatic without customer intervention.

I wrote a glowing review for the lake trust credit union on 1/3/23...... it was a review that…read morei really met.......However I was once told you don't know what kind of business you are dealing with until you have a problem.......Well I have had a problem. I had my Autobiography published by a company in Atlanta Georgia in June of 2024. I paid them using my LAKE TRUST DEBIT CARD. On November 13, 2024 this company in Georgia using the numbers from my LAKE TRUST DEBIT CARD asked for $6,971.00........ I don't keep that much money in my checking account so LAKE TRUST transferred money from my saving account to my checking account and gave it to the company in Georgia......I learned of this when in December I went to the LAKE TRUST office to withdraw some money to buy our grandchildren some Christmas presents. I had not heard a word from the company in Georgia neither did I hear from LAKE TRUST.......That day in December I was told that I didn't have any money in my account. I am 88 years old......the people at LAKE TRUST have treated me as if they had a right to just give away my hard eared money without even telling me. In fact when I tried to get a manager to explain how it happened I was asked to leave and to talk to the people in Georgia..... Now i know what kind of company that LAKE UNTRUSTWORTHLY really is. Jack Randall Cook

If your idea of customer service is walking into a credit union, playing twenty questions, and…read morewaiting in the lobby for your name to get called after a half hour, just so you can cash a $29 check, this is the place for you.

I used to love this CU but it seems like I have to schedule running to the bank on a Saturday. I'm…read morenot sure why I have to wait 20-30min to make a payment on my Visa. Very bad system and the drive throughs are a nightmare...

Been having trouble with my 5/3 M/C being hacked. Not on my end, but the bank's. Four new credit…read morecards in two years. Three since March. Called 4 times. No help. Brought all the paperwork to S. Penn branch. No call back; no help. Called the manager: she will call me back. Never did & no response. Now have to go get all my paperwork back & find out who her boss is & take it there. Sorry ass excuse for a "local, friendly" bank.

Bank Manager Spencer was a great help getting my credit card mess, straightened out. I was…read moreconsidering changing banks, now I will stay with Fifth Third. Great customer service from everyone.

fifth third reduced my credit card by $10,000 even though i have a near 750 credit rating with…read morealmost no notice after 13 years! unbelievable! i had that limit for years! today comcast gave me a late notice on a payment. even though i paid a comcast bill electronically on feb 3rd,it will not clear until feb 11th. totally unacceptable. it takes 8 days to clear. they use an atari computer system it seems. it debited my account on the feb 3rd. comcast is threatening to cut service! as a well known financial speaker thousands of families and individuals on personal finances, i am advising existing clients of 53 and potential clients to not use 53rd. i tried to call idris, but as usual it is closed. although i am one customer i will advise clients to not use this bank! poor poor service! moving my account to msfcu, pnc or dart or where ever i can find high quality service. really a very poor bank!

The people at this branch are something else, very loud and obnoxious, very unprofessional, and…read morevery "diverse" if you know what I mean.. Stay away. There are plenty of other locations.