I've been using this place for many years always great now you can't even get anyone to pick up the…read morephone you leave a message and nobody calls you back horrible service

A very close friend needed assistance in selecting materials to build a new deck for her home. Her…read morecontractor suggested that she go to Coventry Lumber to discuss materials and that we did. As we entered the building, it seemed that everyone was occupied with phone calls, another customer, figuring out pricing, etc, so it did take a little time for someone to notice we were there and wait on us, unfortunately. Finally, a very helpful person, Rick, arrived and immediately asked us for all of the details and began to make numerous phone calls to check with specific companies determining if particular products were available in colors and styles. This gentleman was extremely patient particularly when my friend was unsure as to colors and style. He also indicated that he wold work in tandem with the contractor so that there would be consistent coordination.

Highly recommend this business. Needed two windows repaired Evan is very professional and…read morethorough, and got it done quickly. And the prices were reasonable.

I went over personally to request an estimate for a tabletop glass for my vanity table. The young…read moreman who I spoke with was very nice and told me he would give his boss the information and that he would get back to me on Monday. Two weeks went by and I never heard from him, so I called and left a message. Again, never heard from anyone. Not a great way to do business. Apparently it was too small of a job and it doesn't occur to them I would need their help again in the future.

Right from the start, working with the folks at the Cellar Door Company was a pleasure. They were…read moreprofessional from beginning to end. Carolyn is friendly, efficient and always returned my calls immediately. Gregs's expertise with products and installations proved invaluable. Greg's assistance and guidance really helped in making the best decision for us and our situation. We discussed what options were available and best suited our needs and budget.  We had an undesirable, complex problem - an old, collapsing bulkhead, hidden under a "trap door" of an old deck. We weren't sure if we should have a new bulkhead installed, in a different location, have an egress window, in a different location,  (options which would allow us to have a deck without the bulkhead underneath) or replace the existing bulkhead and have a patio. The issue with the last approach is that there was a drop after the deck was removed.  Greg worked with our landscaper to install the new bulkhead such that the landscaper could backfill the area for the porch.  Greg and Mike did an outstanding job removing our old bulkhead and installing a new one. They are skilled, meticulous and extremely polite. They treated our home like it was their own and the quality and care for my house was second to none Their concern and care for the customer really shows through in a true and genuine manner. They "go the extra mile".  I highly recommend this company.

If anything I can get out of my bad experience is to keep any other future customers to stay away…read morefrom this company and go elsewhere. Owner does not back his workers work. Work done made issue worse. Owner very disrespectful. He never took out a permit took full advantage of a single woman. Took the money and ran. Several projects not completed.

Very helpful staff. have many wonderful items sometimes you…read morehave to wait as someone is in another section, but its worth it they put a new screen in my slider door. ps HD does not do that.

Very knowledgeable staff, who seemed extremely willing to help me figure out what the best method…read morewas for what I was trying to accomplish (fixing a door handle/set screw hole fouled up). I really could not be more grateful and appreciative. This kind of customer service has ensured that I will go to them for ALL of my hardware needs.

Drove all the way down here because website stated your store had a pallet jack in stock. I drive…read more30 minutes out of the way to the store. When I get to the store they tell me they don't have Anya Wasted trip. Website not accurate. Staff rude and unknowable. Do not go here

Tool men take note: this is a haven. If you want it, or need it, they most probably have it. And…read morejust like some other tool companies, they have a life time warranty on their brand of tools, which cost way less. For the hobbyist, or home owner, who just needs to have a few tools around, that's a win-win. If it breaks, stop in to any location with your broken tool, and they'll swap it out. Boom, done. There is plenty of parking out front, the staff are very helpful and the prices are great. Tarps, power tools, storage, truck hitches, all kinds of fun things to put in your garage. If you haven't stopped in, you should.

I initially had my shower glass door installed during Covid and just loved it. Recently I noticed…read morean issue with the fasteners. I wasn't sure what the company would do as it was now 5 years old. When I called Monique said she would get us on the schedule ASAP and in days they came to our home. 2 gentlemen both named Chris evaluated the problem and not only did they fix it but did additional measures to reduce the likelihood of it happening again. I can't say enough about their service, would highly recommend.

when you walk in the door you are greeted by a woman who answers your questions and shows you the…read moreproducts. once you make a choice the installer talks with you about price and timeframe. very friendly and professional staff. The quality of the product and installation surpassed my expectations and the price was appropriately 65% less than the competition. I'm not a big reviewer but this place deserves your business.

Dont spend your money with then. They give me the door with wrong measurements and then refuse to…read moregive me my money back or take the door back.

Amazing service great prices they don't have it they'll get it for you staff is friendly they cut…read morebaseboards to your liking to your size perfect if you're on a budget quality is great