1. Riverfront Moving and Storage

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Bensalem, PA

Riverfront Moving and Storage

3.0 (25 reviews)
Closed • 8:00 am - 8:00 pm

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Services - Riverfront Moving and Storage

In-state moving

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Wrapped an all glass night stand with plastic wrap, they took it back to their shop to weigh it & reimburse me, haven't seen it since 12/16.
Brett N.

Owner, JR, is a fraud, he comes to do a free estimate and talks about how great his company is, I should have known this is the first mistake, if a company has to talk up their company they are trying to hide flaws. Most of his workers are unprofessional and inexperienced, the only two who were polite and actually cared about the safety of your items were Tony and Khalil. The day of our move-out his crew showed up and one worker made it obvious he didn't want to be on the job. He made comments the entire day and dropped his food wrappers all over my front walkway as well as spit loogies on the front walkway, which was the same walkway everyone was using to get in and out of the house. I heard a loud sound from the basement and went down to see what happened, they had flipped my desk over and all of the items from the drawers fell out. I then see him proceed to throw the items across the room as if he was inconvenienced. I also have never seen a moving company move bed frames out of a house AND THEN decide to wrap them once it was on the truck. I had to watch their every move and make sure they boarded and wrapped glass items. It's as if they didn't want to take the time to ensure my items would be transported correctly to avoid breakage. His crew also didn't pack the truck correctly leaving me with all my picture frames and lamps still in the house. JR couldn't promise me another truck the next morning so I had to rent a U-Haul after they left so I could be out in time for the new owners to do their walk thru. Onto day 2 of the move, they were 2.5 hours late for the unload. They show up with a different crew of guys which was actually better since the day 2 crew guys were very polite and efficient. I worked along side the movers since they were short one guy, I was moving boxes, unloading items off the truck and moving at a much faster pace. Then JR dispatched two more guys to the house to finish the move, which was not necessary, we were almost done but I didn't have a choice and had to pay extra. They showed up smelling of smoke and didn't care to be there to work. To top it off they broke my all glass night stand, they left all the plastic wrap in the house for me to clean up and left all their tools on my bedroom floor after assembling my bed. Needless to say - DO NOT HIRE THIS company you will be very upset with the service. IF you do hire them I would purchase the $100 extra insurance because they are bound to break or damage something. If you stick with the regular standard insurance they will reimburse .60 per lb. They will have to take the damaged item back on their truck, weigh it at their facility and hopefully you see the refund. I have yet to get a refund on my damaged dresser or get my dresser returned to me! JR was so unprofessional he got nasty with me on the phone after I told him his team of guys were not worth what I am paying for ($156 per hour for four guys) and then he proceeded to tell me I am worse than his "Indian clients", whatever that means. I hate to speak ill of anyone but at the end of the day this is a service and others should know the truth behind this company. If you have expensive furniture, glass items, and truly care about professionalism and efficiency, this is not your company. If you have limited items of importance and just want to have things moved with no care, then sure hire them but don't say I didn't warn you.

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9 years ago

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6 years ago

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7 years ago

Damaged TV and have since been screening my calls and not returning my messages. Claimed to have taken the TV to evaluate for insurance.

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9 years ago

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