I went to return a watch I bought just three days earlier and was told there'd be a $55 restocking…read morefee. After asking if it could be reduced or credited given my 25+ years as an AT&T customer, the manager came back and said she could lower it to $33 -- which I agreed to. However, after the refund was processed, I noticed she had only adjusted the fee to account for keeping the original $26 tax I paid. This felt deceptive and lacking in transparency. When I asked for her manager's contact info, she refused to provide it. Thankfully, AT&T online support resolved the issue and credited my full amount back. Unfortunately, I can't recommend this location due to the poor communication, lack of honesty, and unwillingness to put the customer first.

These guys were great to deal with, very friendly, attentive, knowledge and nice. Recommend coming…read morehere over the others.

I got hooked up with service and was not told about all these hidden fees. I pay a fee 39.99x 4…read morelines called set up fee, then when I download the app see my next bill, another service fee 35.00 x 4 -HECK NO!!! I take them back and they don't refund my money, call 800 number said to go back to store. Juan Cruz refused to refund my money. That's a good way to earn easy money. 39.99 to transfer a phone number to different carrier WOW! They steal your money. I don't know how much more money they were going to jack me with 2 new phones... He was super sweet to take payment and offering all this money back in 2-3 months when you can't get out and contract begins. I went to SPECTURM only paid 20.00x4 got hooked up and am enjoying GREAT SERVICE!! IF YOU ARE WISE DO NOT SERVICE WITH VERIZON.

It was a great evening to stop in and complete a quick audit of my Verizon charges. The staff was…read moreeager to assist. Listened to our concerns, and researched information to confirm our questions and concerns. The person assisting understood we needed more clarification on a few services outlined, and she connected us to a person by phone who has authorization to dig deeper! Overall, this location will become our new "home" location to check on our services, upgrades, and payments!

So I was really nervous switching over to US Cellular. I was with Verizon for a decade and was…read morehaving anxiety venturing into something new. Thank God I did. Rosie was extremely phenomenal to work with. She went above and beyond in the service she provided. Her customer service is on point. You can literally call her at any hour of the day and she resolves every issue for u. The way she broke down the charges, explained the service and the process really was amazing. Most companies don't take their time explaining what r going to see on ur bill., future bill or etc. And I have been shopping around for a month or more. Really glad I came into this store because I know for a fact when I have an issue, there will be a reliable team that well help out.

My husband and I have been with AT&T since we were married more than a decade ago. Since I never…read moregot service in the building where I work, I was interested in switching to a new carrier that would be able to provide me the coverage that I need for work. After asking my coworkers who did get service, I came up with only two carriers that could meet my needs. One was Verizon, which I was unwilling to go with because we were paying what we already considered to be a pricey monthly bill, and we were not interested in paying MORE money per month. The second was U.S. Cellular, which for some reason I had never even considered previously. Silly me. My only hesitation to leave AT&T was because we had an excellent representative (Looking at you, DJ!) who took very good care of us whenever we needed anything- sometimes even through Facebook Messenger. He always went above and beyond. Due to circumstances beyond his control, I needed to switch. Obviously, I was nervous after having ten years of experience and expectations with AT&T. Enter Amy at the Road 68 branch of U.S. Cellular. After working with representatives at another location and attempting to set up a meeting to go over plans and prices with my husband there (schedules can be complicated, after all) and have our ducks in a row as far as the preferred hardware was concerned (because I was told I could NOT bring over either of our AT&T phones), the ball was dropped and the day before our scheduled meeting was to happen I received a phone call stating that not only were both of our phones out of stock, but that they could not be ordered without first SIGNING UP. This came after being told just the day before, "Don't worry, we have your phones in stock all the time and don't need to pull them." Yeah. I was not very happy. I'm IN customer service and before I EVER tell a customer that I have something in stock I make sure I'm holding it in my hands. That being said, I was quite frustrated and called over to the Road 68 store to inquire about stock there. That's when I talked to Amy. This lady KNOWS customer service! She let me vent to her about my frustration, and although she also did not have what I wanted in stock, she told me that she would speak to her manager and call me back within a few hours. I gave her my number and went back to work. When she called me back later in the afternoon, she told me that she had communicated to her manager what had happened to me at the other store and that she wanted to earn our business. She obviously cares very much for people and takes pride in her company, because she was very concerned with my feelings toward U.S. Cellular. I have a great amount of respect for people like her. After speaking with her manager, she was able to pull some strings and have the phones that we wanted transported from another city by another representative who was attending a local meeting. Due to her desire to work with us, my husband and I agreed to head over there after work and meet with her that very evening. Once we were there, she also told us that while my husband's phone would not be compatible with the new service, mine would be. She actually checked my phone, unlike the gentlemen at the other location who apparently just wanted to make more money off of me by selling me another phone... What's this? Another honest and trustworthy representative? That was the moment when Amy became the 'Real MVP' in my eyes. My hubby knew I *really* wanted the new phone though, so he decided that we needed it anyway. I was completely ok with it at that point also, because if anyone deserved to make money that day it was Amy. I was only sorry that we kept her there well past her shift. Despite being stuck at work until nearly two hours after her shift ended (carrier switches take awhile), she never once expressed displeasure or became impatient with us, and she treated our 5 year old daughter like her own. If anyone is out there looking for an honest and hardworking representative for their wireless needs, I highly recommend Amy Cobble and the team at this location. Oh yeah... and I get coverage where I need it, when I need it, with unlimited data now from U.S. Cellular. I guess you could say that I'm a very happy customer. :)

Many thanks to the nice young man who put the SIM card back in my phone when I couldn't. It still…read morecame up with a SIM card error, but for some strange reason it fixed itself a few minutes after I left and is now working fine again.

Service was decent they charged a lot compared to other places that I've checked not a bad place…read morebut look around for more affordable options before coming here.

They replaced the screen on my iphone while I waites and gave me a veterans discount. Mr Hauner was…read morepolite and technically competent. Bill P.

I hate buying new phones, and these guys have fixed or updated mine for the last few years. I've…read morehad batteries replaced as well as a new charger port installed, neither of which I would have been able to accomplish on my own. Not really sure what the negative reviews here are about. Some things like back orders and software glitches are beyond their control. They're pretty clear with me before I leave the store that they'll let me know when the part comes in. Great service, friendly guys to work with. And the TVLand reruns are a great feature in the store.

honestly I didn't want to be mean or call anyone out but this has happened one too many times…read more Earlier in the day I went to make a payment, first off the lady in the front has the worst attitude in the world she's snarky and so full of herself. I made my payment cash payment to be exact and the cash payment that was made in person was never processed through the system now I'm not one to make assumptions but where did those $100 go if they weren't put in the system: so I called the customer service line to be told that the payment was never made like sir I literally went to the store 3 different times to be told that I still owe them money, after all that my internet hasn't even been restored. Was told that it can take up to 5 days to be restored I'm just so annoyed with all this. I do not recommend you guys to go to this spectrum store in Pasco WA

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 5802 North Road 68. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Pasco Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment