All you need to know is what these Yelp reviews make so painfully obvious. 68 reviews and 52 (now…read more53...) of them are 1 STAR. I've been with them for over 30 yrs and if you don't "bundle" they will screw you as badly as they can. NO MAS! I've had it with these vultures... Now that we have Ziply, AT&T 5G and Starlink these clowns at Spectrum think they can still gouge you... I talked with their "Customer Service" and asked them if they could lower my bill to be at least somewhat competitive. They said they could drop it $5/month. Tried this a number of times in the past and they would drop it $5 but it would go back up in just a couple of months. So disingenuous!... I asked them as a customer for over 30 yrs. if they could help me out. Her response was "being a long standing customer has no impact on what we charge"... then she quickly rephrased it to "it isn't like we don't care about a long term customer... this is just our rate structure" regardless of how long you've been a customer. Now, I have a choice between AT&T (for a 350 Mb stream) or Starlink for about $65 for a somewhat faster one, or wait for Ziply to come to my neighborhood for about $30/month for a gigabit stream. I don't know who runs Spectrum, but whoever it is, has clearly given up on the pedestrian person's support. So... I am almost giddy about finally being able to tell Spectrum to take their service and stick it where the proverbial sun doesn't shine. You've lost a customer for life.

Update for internet services. Spectrum iNET (formerly…read moreCharter Comm) One thing I often fail to do is update old reviews and note improvement etc. That's not very fair for the businesses. Changes are good in the last 2 years. Pros: + Moved from 80% up time to 99% up time and I only reboot for refresh not out of necessity. + Phone customer service is quick compared to a few years ago and through the "plandemic". + I have the highest contracted speed for my home area and it's plenty fast for all my needs. We are a heavy bandwidth household. Cons: - If you're not intermediate tech savvy, they're scripted solutions for problems can cost you unnecessary time and money. - Buy and use your own equipment! Always split the modem from the router and own both. Their combo free lease equipment solutions are not best. - Cost is high compared to some red state markets but low compared to the gouging in places like Cali.

So I was really nervous switching over to US Cellular. I was with Verizon for a decade and was…read morehaving anxiety venturing into something new. Thank God I did. Rosie was extremely phenomenal to work with. She went above and beyond in the service she provided. Her customer service is on point. You can literally call her at any hour of the day and she resolves every issue for u. The way she broke down the charges, explained the service and the process really was amazing. Most companies don't take their time explaining what r going to see on ur bill., future bill or etc. And I have been shopping around for a month or more. Really glad I came into this store because I know for a fact when I have an issue, there will be a reliable team that well help out.

My husband and I have been with AT&T since we were married more than a decade ago. Since I never…read moregot service in the building where I work, I was interested in switching to a new carrier that would be able to provide me the coverage that I need for work. After asking my coworkers who did get service, I came up with only two carriers that could meet my needs. One was Verizon, which I was unwilling to go with because we were paying what we already considered to be a pricey monthly bill, and we were not interested in paying MORE money per month. The second was U.S. Cellular, which for some reason I had never even considered previously. Silly me. My only hesitation to leave AT&T was because we had an excellent representative (Looking at you, DJ!) who took very good care of us whenever we needed anything- sometimes even through Facebook Messenger. He always went above and beyond. Due to circumstances beyond his control, I needed to switch. Obviously, I was nervous after having ten years of experience and expectations with AT&T. Enter Amy at the Road 68 branch of U.S. Cellular. After working with representatives at another location and attempting to set up a meeting to go over plans and prices with my husband there (schedules can be complicated, after all) and have our ducks in a row as far as the preferred hardware was concerned (because I was told I could NOT bring over either of our AT&T phones), the ball was dropped and the day before our scheduled meeting was to happen I received a phone call stating that not only were both of our phones out of stock, but that they could not be ordered without first SIGNING UP. This came after being told just the day before, "Don't worry, we have your phones in stock all the time and don't need to pull them." Yeah. I was not very happy. I'm IN customer service and before I EVER tell a customer that I have something in stock I make sure I'm holding it in my hands. That being said, I was quite frustrated and called over to the Road 68 store to inquire about stock there. That's when I talked to Amy. This lady KNOWS customer service! She let me vent to her about my frustration, and although she also did not have what I wanted in stock, she told me that she would speak to her manager and call me back within a few hours. I gave her my number and went back to work. When she called me back later in the afternoon, she told me that she had communicated to her manager what had happened to me at the other store and that she wanted to earn our business. She obviously cares very much for people and takes pride in her company, because she was very concerned with my feelings toward U.S. Cellular. I have a great amount of respect for people like her. After speaking with her manager, she was able to pull some strings and have the phones that we wanted transported from another city by another representative who was attending a local meeting. Due to her desire to work with us, my husband and I agreed to head over there after work and meet with her that very evening. Once we were there, she also told us that while my husband's phone would not be compatible with the new service, mine would be. She actually checked my phone, unlike the gentlemen at the other location who apparently just wanted to make more money off of me by selling me another phone... What's this? Another honest and trustworthy representative? That was the moment when Amy became the 'Real MVP' in my eyes. My hubby knew I *really* wanted the new phone though, so he decided that we needed it anyway. I was completely ok with it at that point also, because if anyone deserved to make money that day it was Amy. I was only sorry that we kept her there well past her shift. Despite being stuck at work until nearly two hours after her shift ended (carrier switches take awhile), she never once expressed displeasure or became impatient with us, and she treated our 5 year old daughter like her own. If anyone is out there looking for an honest and hardworking representative for their wireless needs, I highly recommend Amy Cobble and the team at this location. Oh yeah... and I get coverage where I need it, when I need it, with unlimited data now from U.S. Cellular. I guess you could say that I'm a very happy customer. :)

Service was great, Caesar Romero Called to tell us when he was arriving,…read more Arrived on time, did a great job. Was knowledgeable and thorough. I would recommend him to anyone.

Columbia Basin Satellite & Electric (CBSE) installed under cabinet lighting in our kitchen. After…read moreusing it for two days, we realized improvements to the on/off switches were needed and Mike came out to do that for us. He just wanted to see us happy with the end result, and we are! CBSE stands behind its work. So glad we found them.

I took my laptop over because my webcam was not functioning (only showed half screen). He figured…read moreout what was wrong and explained to me how to resolve the issue without any service time.

These guys are the local experts. They did me well after I paid a visit to Best Buy's geeks. The…read moregeeks performed work on my computer after I had a virus. They set me back to factory defaults and lost all my data. Taking it to Cline's restored hope for me! They recovered all of my data, properly installed Windows, installed updates from microsoft which the geeks did not do and did not charge me an arm and a leg. In fact, Cline's prices for fixing the geek's problems was less than a quarter of the price! I see mixed reviews on this site about Cline's, but I've had great success with these guys. I would not go back to Best Buy's geek squad. I use Best Buy to purchase electronics, computers, etc. and always have, but will not have them touch my PC after I've been using it and have pictures stored on it.

Don't do business with this company! I should never have let David Reyes in my door! Having said…read morethat, he did sell me on Dish tv which supposedly has a two year contract...we'll see about that. Then he wanted me to pay him $100, but we finally settled on $40. I should have sent him away then! When they came to install the dish I was told I would have many holes in my roof and could use a rubber fix which was $58. I climbed his ladder and told him to leave what was there, but I needed him to take the old dish. Well, he didn't and now I have to pay $33 to have it hauled away! David gave me his cell phone number but can and does block all calls. There are two numbers for their business but you can't talk to anyone since you only get a recording and ask you to leave a message...they don't return calls! Don't let them in your door!

We signed up with David Reyes on July 16 and we're to have it installed on the 21st between 9-11…read more Never showed up. We called at 3:00 to cancel. After phone many unanswered phone calls on the 8th of August they called me and said a refund had been sent to my credit card and I was to cancel my dispute. Credit card company told me not to cancel before the amount was deposited because I would never receive any $. Luckily my credit card company is backing me.

Good company to have audio system done. I mine done over 10 years ago and had them back this week…read moreto get an upgrade the technician was very knowledgeable and easy to work with. Very happy with the service and I recommend using their company for audio service work.

I went to Quicksilver when I was contemplating a major upgrade to my home theater/entertainment…read moresystem. Kathy first sent her two installers to my home to take measurements and do a basic assessment of what would be required. She sent me three system configurations, each at a different price point. After I reviewed these, I met Kathy at her store, and she showed me some of the components she had spec'ed out. I made my decision and paid for most of the hardware. I opted for a change between that day and the eventual install, and that added to the final price. One service that Quicksilver offers that will be unknown at the Big Box is careful tuning of the components before installation. Kathy unpacks the new stuff, adjusts the settings to render the best picture and sound possible, and repacks it for the installers. The same installers arrived at the agreed-on time and spent about a day and a half at my home. They removed the old system components, installed a new electrical outlet behind the new TV, and configured all the components to work together properly. Their installation was much cleaner than the old one had been. They removed all the packing material and other debris from my home. Quicksilver deals in mostly enthusiast-level, high-end components. With a few exceptions, you won't see the same merch on sale at Best Buy. Everything is top quality, and you'll probably pay more than you would at a Big Box store, but you will wind up with a top-shelf system. I'm very happy with the choices I made, both in the components and the merchant.