River Walk Coffee is a cute little shop on bridge street, with painted windows and art displayed in the building, what could go wrong! While it's cute, I think it may be to make up for what it lacks in coffee and service. I stopped here because my go to shop is closed on Sunday, and this morning I was desperate for caffiene. I ordered the coastal caramel breeze, which would be good if it were not just flavored milk. I ended up getting three shots of espresso added because it just lacked any taste of coffee. I say this not in a rude way but just to let others know if you actually want coffee taste, it's gonna come at a price. I had been there before with a friend who told me he had ordered us extra shots because of this same reason.
Service, well, it's kind of obvious they surely don't believe in "customer is always right". I worked in good service before and I 100% get being stressed, however, my shift would have gotten written up or fired if we handled a full lobby this way. I walk in and no one greets me, which I see they're kind of busy so it doesn't bother me. But as other customers walk in it's the same pattern. I go to order and try to ask how the barista is, I'm cut off with asking for my order. Again they're busy so I try to give them the benefit of doubt. I order, I pay, whatever. While waiting I see another lady also waiting on something, with a coffee drank part of the way, iced down the rest, but she seems a little irritated. She politely went up and asked if they had made her sandwich she ordered half an hour ago, and if not she just was ready to go. Before she finished that sentence she was cut off and asked "well did you get a bagel or biscuit??" Tone was a little too off in my opinion. The customer sweet as ever says "oh I'm not sure I specified." Which leads me to believe she didn't know. Well barista stops acknowledging her, walks to the back and asks about it, with again that same rude tone, to be met with "it just came out, like I just bagged it" anyway customer gets it and then is told "it's on a biscuit by the way". I will say, I find it kind of odd to not make sure the customer was okay with said item. I receive my drink, tell them have a good day and leave. The drink despite having three shots is still pretty milky.
Closing statement, this was a desperate stop since it's the only coffee shop open on Sunday, but next time I think it would save me time and money just to stop at the gas station and get a drink there. I would hope for change but I only ever see the owner argue with reviews rather than try and listen and grow from them. read more