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    River Lodge Resort

    3.0 (23 reviews)
    Open 9:00 am - 5:00 pm
    Updated 3 months ago

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    Stephen A.

    This place is amazing and has one of the best views you could imagine. It sits right across from Castle Rock and has it own little lagoon/marina where the water is clean and calm. A real treat for us was the wild donkeys that roam the resort and local area. The staff is friendly and attentive and they even had karaoke at the cabaña with free beer on Saturday night. Loved this place and can't wait to go back!!

    Great time had by all and lots of memories made!!

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    Ask the Community - River Lodge Resort

    Review Highlights - River Lodge Resort

    . The scenery is beautiful and the park is located right on the river

    Mentioned in 3 reviews

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    Sky High Cabins - Ballentine Lake Lodge

    Sky High Cabins

    4.7(12 reviews)
    157.2 mi
    Locally owned & operated
    Women-owned & operated

    We have used Leanne and her team to manage our vacation rental in Big Bear for 4.5 years and have…read morehad a wonderful experience. I am very plugged into the Big Bear rental community and have used other property managers in the past. I have also stayed as a guest in vacation rentals in Big Bear prior to owning my own. I was told years ago when we were looking for a new manager that Leanne was "best on the mountain" and after 4+ years I have to say we agree with that sentiment. She has her own properties up in Big Bear as well so she really understands what's important. She has somehow managed to form a highly effective team which is no small feat in Big Bear as it is often difficult to find hard workers! That alone is very impressive. Leanne has kept our place booked consistently these last 4 years even with all the challenges of being on the mountain (fires, blizzards, road closures, etc). If I ever reach out directly to Leanne she always responds promptly so she is very accessible to the home owners. Some of the reasons we left our last prop manager were because we were getting bad renters, last minute cancellations, and they did not support a higher end of service we wanted to provide (more amenities, personal touch, etc). With Leanne everything runs very smoothly and we have never been told they could not support what we wanted to do. I recommend Leanne all the time to others and some of my friends are also using her for their vacation rentals as well. If you are looking for a property manager I recommend interviewing 4-5 as they all vary and you want the best fit for your situation. Leanne was so easy to talk to and I read her management agreement in advance before deciding. You can learn a lot about the different PMs by reading there contracts!

    A few clarifications are needed in response to the owner's reply, since it introduces claims and…read moredetails not part of my original review. On the wildlife issue: Whether it was rodent or bat droppings isn't the point -- either way, it's a health and safety hazard, and that's what my review addressed. On timing, we were told cleaning was signed off around 3:40-3:50 PM and we weren't given access to the unit until nearly 4:00 PM. By the host's own timeline, that leaves only a 10-20 minute window for this to have happened after cleaning -- or the unit wasn't properly cleaned to begin with. Either way, it should have been caught before a family with small children moved in. As for the house rules disclosing general wildlife possibility in Big Bear: a blanket disclosure doesn't excuse an active, uncleaned health hazard in the room our kids were about to sleep in. On "solution after solution": When we first called the property's staff, we were told there was no reported active issue at the unit -- no remediation or transfer was offered at that point. It was only after we contacted Airbnb support directly that a possible move to another property came up, and by then we chose to stay with family instead rather than lose more time getting our kids settled. To be clear, we never requested compensation, a discount, or anything beyond the refund for the booking we could no longer stay at and the playpen deposit. The mention of a future discount, and later a free stay at the owner's personal cabin, were both raised unprompted by her staff and the owner -- I only followed up to ask about the discount after her team had already brought it up, and we ultimately declined the cabin offer. On the Venmo/deposit point: This wasn't in my original review because it wasn't relevant to it; the owner raised it. For accuracy: we received both the Airbnb refund and the playpen deposit refund in full. The mismatch was in urgency -- the deposit was requested and paid promptly to get our kids settled, but getting it returned took three follow-up messages over a full day before it was processed that night. On the unannounced visit: While I was upstairs on the phone with Airbnb support trying to resolve this, the host sent an unfamiliar man to the property without confirming who was there or where. My wife and our two young children were downstairs. Regardless of exact positioning, having a stranger show up unannounced during an active safety complaint is not okay. On the personal outreach: We heard nothing from the owner personally until after this review was posted. At that point, she called, left a lengthy voicemail, and sent numerous long texts to my personal phone. Some of what was shared in that contact was inappropriate and unrelated to the situation, and I won't detail it here out of respect for her privacy -- but the manner and timing of it were unprofessional. Our original review reflected an accurate, factual account of what happened. We stand by it and won't be engaging further in the comments.

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    Colorado River Adventures

    Colorado River Adventures

    2.0(189 reviews)
    6.2 mi
    Locally owned & operated
    Established in 1983

    We bought our trailer in 2020 and also the CRA membership in 2020. We were told we'd be buying…read moreseveral memberships in one package. I thought ok that might be worth the +$10k price tag! After the first year I got letters about renewing memberships outside of CRA. So the package only covered the 1st year. We haven't been out to there Emerald Cove location in 2 yrs but still pay the yearly $500 maintenance fees which is expensive. The Emerald Cove location is decent but smells horrible at night. Our account is now paid off but we will still be responsible for a $500 maintenance fee for life unless we cancel? But we already paid $10k for the membership. It's not worth it. If the maintenance fees was more reasonable maybe it would make the a little more comfortable to live with. We haven't been to any parks but they still send the bill. There is no customer service. The phone just rings and rings and no one returns calls. No one answers emails. Buy at your risk. If you have money to throw away don't send it to them.

    This company is scandalous. They charge late fees when you mail your payment timely. They don't…read moregive you credit for your payment when your check has clearly been cashed and there is nothing you can do about it. I have called and written to them. I called because my check had not cleared my account and the person answering the phone said they have problem getting their mail. So I asked should I send again she said no give it a week, sure enough my check had cleared. I asked if they can review the postmark date on the envelope- I was told we don't keep those. Just a way to scam money from people. Glad I only purchased 7 year not a lifetime membership. Glad I'm paid off. Never again!

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    Colorado River Adventures
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    River Lodge Resort - vacation_rentals - Updated August 2026

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