NOTE: Do not confuse this company with The London Bridge Jet Boat which is nearby.
Although we never made it more than several minutes from the dock I must give a good review to be fair.
Apparently the boat had a generator (no electricity means no A/C) issue before picking up the second group of passengers.
Here is what the Captain did:
1. Attempted to assess the problem BEFORE boarding any other passengers.
2. Upon discovering a discrepancy he investigaged before deciding to continue down river.
3. While troubleshooting, he made sure we were under the shade of the Laughling bridge (remember, this was August in NV).
4. Upon discovering the boat's electircal system was unreliable he inform passengers of a return to the dock and gave us three options.
We decided to the "refund" option so I don't know if the tour ever resumed.
Regardless, a "cheap" tour operator would have continued nonetheless with no concern about the comfort of the passengers.
I will give them another chance since I know if trouble crops up on the tour the staff will handle it appropriately.
Kudos to the Captain and his First Mate ! read more