More than a nightmare. A life changing experience. I had an accident around 10/30/21…read more I waited until 8/22 before I took my 2019 Infinity Q60 red line sport to Sterling Auto collision, (SAC), because I loved my car. It was driving fine. Visibly it looked llike rminor damage. Fender, grill, bumper, and deployed airbag. I've never had a nice car, so I was enjoying it while I could. Thought I'd get a pretty car. Maybe my life would change.  It did. 2 initial checks were written by State Farm to start work, 8/22 and 10/22 totaling $16,152.60. Additional amendments to damage kept coming. 1/23 for $4658.50, for headlights. 2 headlights that worked perfectly for 9 months, while I drove my pretty car. They bought brand new headlights. Why? Why that much? IT'S NOT A FERRARI. I doubt Ferrari headlights cost that much, especially if nothing is wrong with them. Slow poking for a year, to 8/23. Another check, written directly to Sterling, for $3962.92. Up another $8621.42. Now they're were at $24,777.62. But wait, there's more, we're not done. NOT EVEN CLOSE. They almost double that #. Bleeding me as I made $1000 a month payments on loan and ins., for almost 1 1/2 years. Trying to destroying my life. Like the family they almost ruined about the same time. They gave SAC an F on BBB. Unfortunately I have no family. My prospects become dimmer day by day. Because of SAC.  Time passed, they dragged on, stalling, not answering calls, no emails or calling me once. My calls went unanswered, or ignored. Once, I reached Joey, the owner. I asked, "where's my car, why has it taken well over a year"? He says, "let me check on that, puts me on hold10 minutes, then hangs up on me. That's how they treated me, LIKE TRASH. They knew all the angles. What they could get away with. Masters of deception, with no consciencee. Thinking there are no consequences for violating others. No mercy, just one goal. The art of the scam. Joey's peons, Mel and others, constantly stalled, lied, schemed. Working their magic. Over 13 months into "their project" I stopped in, to inspect the condition of my car and make sure it would still start, as it baked in full sun, totally diccoloring my dash, but still with that new car smell.. Thankfully it started right up.That high performance engine, on a car I could only dream of. Honestly, I had'nt seen much of anything done on it, except the fender. The bumper hung on the wall, as Mel said, that's it, we're almost finished. "When will it be done?", I said. Mel says,"it only needs 2 MORE WEEKS, we need to get it out  of here". More time passed as State Farm kept paying. Oddly, directly to Sterling, instead of me, that I'd transfer to SAC. The coup de gras de fraud was when SF wrote a final check for...GET THIS, $23,164.01! Then SAC abandoned the car at Infinity of Austin, for the finishing touche. That airbag, an outrageously priced one. I called Infinity to check on the airbag. "Is it installed?", they said, "we know nothing about an airbag. Car was dropped off and SAC said, IT WON'T START". I said, are you telling me you never got $23,000 to put an airbag in?"  There I was, making $1,000 payments for allmost 18 months om a loan & ins. It was obvious I was never going to get my car back. It was taken by Cinch Auto finance, after they were told it was ABANDONED, with only 4k to payoff a loan. SICK! The only nice car I've owned. Driving stinky work trucks for over 40 years. The $23,164.01?  What happened to that? Pocketed by SAC. A little "bonus". The pleasure derived by F****** ME, and getting very well paid for that privaledge. When I called up Sterling and asked "what happened to the $23k? It was Mel or another peon who said, "oh, we spent that $ on parts for the airbag. I said, "then why in the hell did you send it to infinity, after telling me you were not qualified to install airbags?!" Frauds, liars, manipulators, schemers, theives.

I am writing to express my profound disappointment with the service provided by Sterling Auto…read moreconcerning the repair of my vehicle following hail damage. My experience has been fraught with delays, subpar workmanship, and a lack of effective communication. Timeline and Financial Commitment: * June 2024: I entrusted my vehicle to Sterling Auto for repairs related to hail damage. * August 2024: I remitted the full payment of $11,524.46 ,anticipating a comprehensive and timely restoration. Issues Encountered: * Incomplete Repairs: After nine months, several components, including the windshield, moonroof glass, and various trim, remain either unprepared or not relaced. Some parts under the hood are missing. * Substandard Workmanship: The trunk was improperly reinstalled, and the vehicle emblems were not reattached, reflecting a lack of attention to detail. * Management Instability: The frequent turnover of managers has contributed to inconsistent communication and a lack of accountability. Mel, Demetri and then Abel. Also Joey Hayes the owner was contacted but never responded as well. * Communication Deficiencies: Repeated attempts to obtain updates via emails and phone calls have largely been unreturned, leaving me without clear information regarding the status of the repairs. The vehicle was returned to me upon my request for use in financial needs, after a check was handed to the manager at the time Mel in person for $11,524.46, with a promise to repair the vehicle in a timely manner at a later date in one business day. That was in August of 2024. The repairs are yet to be completed. Communication with the multiple new managers was dragged on with promises of looking into it and looking into parts. We met with Abel in person on Feb 17th. He promised the trim, windshield, moonroof and other parts would be ordered and replaced. Even including reattaching my left mirror which was unrelated to this event. I drove 3 hours there (I have moved since) and then drove 3 hrs back in the middle of the week. On Thursday March 6th at 1:21pm was the last communication from Abel (the manager) stating he was looking into parts. The same excuse given for months and months. At that time I asked for my money back. There was no response so a demand email was sent with a repair quote from another repair shop to Abel (manager), their support as well as Rachael and Joey Hayes email accounts Friday March 7th at 12:14pm. This demand was never responded to. Current Situation: The latest communication from the new manager, Abel, indicates that the shop is currently managing a backlog of 20 vehicles, suggesting systemic inefficiencies that adversely affect customer service. Personal Impact: This protracted ordeal has imposed significant emotional and financial stress on me and my family. As a longstanding patron of Sterling Auto for over a decade, this experience has been particularly disheartening. My commitment to supporting local businesses in our community has been met with an unprecedented level of dissatisfaction. Recommendation: Prospective customers are advised to exercise caution when considering Sterling Auto for vehicle repairs. My experience underscores the importance of thoroughly evaluating a repair shop's current operational effectiveness and customer service responsiveness before entrusting them with substantial repair projects. It is my hope that Sterling Auto addresses these issues promptly to restore the trust and confidence of its clientele.

I consistently take my cars to Driven By Design for all sorts of projects which include: suspension…read moreupgrades and adjustments, alignment, new wheels and tires, mod installs, wheel and brake paint color change, PPF and window tint and other work. Pricing is also extremely fair. Imran, RJ and the entire team are fantastic to work with and super knowledgeable and they understand and are experienced working on exotics and performance vehicles which is why I bring all of my cars here. The shop is gorgeous and very state of the art with an incredible paint booth and alignment rack! Highly recommend!!

Imran and RJ installed a catless downpipe on short notice to my G82 M4. I'm beyond impressed with…read morethe attention to detail with the installation, quality of the shop / capabilities, pricing, and most importantly - the extremely professional and kind staff. I just moved to Austin from Miami and am so thankful I won't have to look further for a one-stop-shop for all of my vehicle needs.

Being in an accident is never fun, and finding someone trustworthy to restore your vehicle is a…read moredaunting task. You're trusting one of your most important investments to a stranger. I am a professional author, and I know how to do my homework. I also grew up in a family business, and I know how hard it is to build a loyal customer base, and how important it is to keep those customers happy. You have to do better than the "big boys" without charging more. I can, in all honesty, say that AJ and his team met and exceeded all of my expectations, did it for less than my insurance company projections, and finished the work on time. Better, they've earned my respect and trust. If you've been in an accident, or just need someone to maintain your vehicle, then give these guys a call.

I had hail damage on my 21 Corolla and this guys saved me couple of thousand dollars comparing to…read moreother estimates I had from some big name shops. It took 3 weeks to take the car back, which was reasonable. Highly recommend.

WHAT DENT?! I came here stressed and hopeful for a good outcome. Robert drove over, inspected my…read moresmall dent, and had me pull up to the shop. The pure customer service of this man will make me a forever client and refer anyone to him. A rock had skidded/bounced on the hood of my NEW car and broke my windshield. Windshield was fixed and now the hood. Drove to a paint shop and they said to come see Robert. He took the time to put me at ease and fix me up. He went above and beyond. He turns clients into friends, and really takes pride in what he loves. Definitely left happy knowing that my hood was taken care of right away and properly.

He is my go to guy for all my door dings and hail damage! I wouldn't trust anyone else with any of…read moremy vehicles. I stick to his recommendations on other companies, and he has never let me down.

Sam was amazing! Replaced my alternator the same day I called with the best quote around and it's…read morebeen working great since. Very friendly and wonderful service, thank you Sam!

My new go-to spot for car repairs in Austin. They are awesome! Friendly and fast service.read more

My Ram was hit on the right side while parked at the airport. I had a window to get it repaired and…read moretook it to the Dripping Springs location. Edgar worked with me and did an outstanding job in terms of customer relations. Truck looks new. Cost my deductible. Good place. Good work. Good people.

After a couple of snags, I was reached by the manager. All is well, and they did a great repair.read more

I can not recommend Southern Custom enough. Not only is the work impecable but it was fast and…read morethey are extremely courteous. Before you have your body work done, check out Southern Custom.

I highly recommend this auto shop!…read more They have extremely helpful mechanics and staff ..... diagnosed an issue that had been missed previously from a different shop in the area.

Great experience here! The communication is clear and I never have wonder about how much something…read morewill cost because they always give a very thorough estimate. It's reassuring to have such a dependable and experienced repair shop nearby.

So the same thing everyone has already said happened to me. I got my car back today and its a…read morecomplete mess. Horrible job, service and communication. Apparently he does this to a lot of people and it needs to be stopped. I am giving very serious thoughts to taking him to court over this due to the fact that he ruined my classic car. If you'd be interested in speaking to a lawyer with me please email me at Letssuetheaustinbodyshop@yahoo.com I want my money back for this Shi*tty job and Im sure you do too. Hit me up and lets hit him where it hurts.

They didn't do what we agreed to. The dents were never fixed, there's overspray on the front…read morewindshield, and they refused to adjust the price even though the work wasn't completed. This place operates in a junkyard. Stay away.

Last time, Miguel made my day. Helped me diagnose a battery terminal issue, offered multiple…read moresolutions based on my budget & printed out info on it for me. BEST part was I had a huge dent in the front fender that I figured I'd pay to fix later this year yet upon pick up the dent was gone!? (Matt?) worked on my car and went completely out of his way to fix the dent. Total cloud 9 jaw drop! Sarah, Forrest, the gentlemen with fun colored hair... everyone is helpful and the biz is so well structured and efficient. No one likes spending on a broken down car but somehow I always walk out of here feeling like my car should break down again just so I can come back lol

I went to the dealer for an oil change, recalls and diagnostic work for my Kia Telluride (2022)…read more While at the dealer I received an email which allowed me to consent to all the work they had deemed necessary. I consented to an oil change and asked the rep (nonmechanic) what the other terminology meant.... I left to get a second opinion. I AM SO HAPPY I WENT TO JUKES! They saved me probably $2,000, provided me education about the codes as how they related to my vehicle and provided future recommendations as how to keep my car in the best condition. It was so quick, no hard sells, and was a friendly environment. They will be my first opinion from now on!