More than a nightmare. A life changing experience. I had an accident around 10/30/21…read more I waited until 8/22 before I took my 2019 Infinity Q60 red line sport to Sterling Auto collision, (SAC), because I loved my car. It was driving fine. Visibly it looked llike rminor damage. Fender, grill, bumper, and deployed airbag. I've never had a nice car, so I was enjoying it while I could. Thought I'd get a pretty car. Maybe my life would change.  It did. 2 initial checks were written by State Farm to start work, 8/22 and 10/22 totaling $16,152.60. Additional amendments to damage kept coming. 1/23 for $4658.50, for headlights. 2 headlights that worked perfectly for 9 months, while I drove my pretty car. They bought brand new headlights. Why? Why that much? IT'S NOT A FERRARI. I doubt Ferrari headlights cost that much, especially if nothing is wrong with them. Slow poking for a year, to 8/23. Another check, written directly to Sterling, for $3962.92. Up another $8621.42. Now they're were at $24,777.62. But wait, there's more, we're not done. NOT EVEN CLOSE. They almost double that #. Bleeding me as I made $1000 a month payments on loan and ins., for almost 1 1/2 years. Trying to destroying my life. Like the family they almost ruined about the same time. They gave SAC an F on BBB. Unfortunately I have no family. My prospects become dimmer day by day. Because of SAC.  Time passed, they dragged on, stalling, not answering calls, no emails or calling me once. My calls went unanswered, or ignored. Once, I reached Joey, the owner. I asked, "where's my car, why has it taken well over a year"? He says, "let me check on that, puts me on hold10 minutes, then hangs up on me. That's how they treated me, LIKE TRASH. They knew all the angles. What they could get away with. Masters of deception, with no consciencee. Thinking there are no consequences for violating others. No mercy, just one goal. The art of the scam. Joey's peons, Mel and others, constantly stalled, lied, schemed. Working their magic. Over 13 months into "their project" I stopped in, to inspect the condition of my car and make sure it would still start, as it baked in full sun, totally diccoloring my dash, but still with that new car smell.. Thankfully it started right up.That high performance engine, on a car I could only dream of. Honestly, I had'nt seen much of anything done on it, except the fender. The bumper hung on the wall, as Mel said, that's it, we're almost finished. "When will it be done?", I said. Mel says,"it only needs 2 MORE WEEKS, we need to get it out  of here". More time passed as State Farm kept paying. Oddly, directly to Sterling, instead of me, that I'd transfer to SAC. The coup de gras de fraud was when SF wrote a final check for...GET THIS, $23,164.01! Then SAC abandoned the car at Infinity of Austin, for the finishing touche. That airbag, an outrageously priced one. I called Infinity to check on the airbag. "Is it installed?", they said, "we know nothing about an airbag. Car was dropped off and SAC said, IT WON'T START". I said, are you telling me you never got $23,000 to put an airbag in?"  There I was, making $1,000 payments for allmost 18 months om a loan & ins. It was obvious I was never going to get my car back. It was taken by Cinch Auto finance, after they were told it was ABANDONED, with only 4k to payoff a loan. SICK! The only nice car I've owned. Driving stinky work trucks for over 40 years. The $23,164.01?  What happened to that? Pocketed by SAC. A little "bonus". The pleasure derived by F****** ME, and getting very well paid for that privaledge. When I called up Sterling and asked "what happened to the $23k? It was Mel or another peon who said, "oh, we spent that $ on parts for the airbag. I said, "then why in the hell did you send it to infinity, after telling me you were not qualified to install airbags?!" Frauds, liars, manipulators, schemers, theives.

I am writing to express my profound disappointment with the service provided by Sterling Auto…read moreconcerning the repair of my vehicle following hail damage. My experience has been fraught with delays, subpar workmanship, and a lack of effective communication. Timeline and Financial Commitment: * June 2024: I entrusted my vehicle to Sterling Auto for repairs related to hail damage. * August 2024: I remitted the full payment of $11,524.46 ,anticipating a comprehensive and timely restoration. Issues Encountered: * Incomplete Repairs: After nine months, several components, including the windshield, moonroof glass, and various trim, remain either unprepared or not relaced. Some parts under the hood are missing. * Substandard Workmanship: The trunk was improperly reinstalled, and the vehicle emblems were not reattached, reflecting a lack of attention to detail. * Management Instability: The frequent turnover of managers has contributed to inconsistent communication and a lack of accountability. Mel, Demetri and then Abel. Also Joey Hayes the owner was contacted but never responded as well. * Communication Deficiencies: Repeated attempts to obtain updates via emails and phone calls have largely been unreturned, leaving me without clear information regarding the status of the repairs. The vehicle was returned to me upon my request for use in financial needs, after a check was handed to the manager at the time Mel in person for $11,524.46, with a promise to repair the vehicle in a timely manner at a later date in one business day. That was in August of 2024. The repairs are yet to be completed. Communication with the multiple new managers was dragged on with promises of looking into it and looking into parts. We met with Abel in person on Feb 17th. He promised the trim, windshield, moonroof and other parts would be ordered and replaced. Even including reattaching my left mirror which was unrelated to this event. I drove 3 hours there (I have moved since) and then drove 3 hrs back in the middle of the week. On Thursday March 6th at 1:21pm was the last communication from Abel (the manager) stating he was looking into parts. The same excuse given for months and months. At that time I asked for my money back. There was no response so a demand email was sent with a repair quote from another repair shop to Abel (manager), their support as well as Rachael and Joey Hayes email accounts Friday March 7th at 12:14pm. This demand was never responded to. Current Situation: The latest communication from the new manager, Abel, indicates that the shop is currently managing a backlog of 20 vehicles, suggesting systemic inefficiencies that adversely affect customer service. Personal Impact: This protracted ordeal has imposed significant emotional and financial stress on me and my family. As a longstanding patron of Sterling Auto for over a decade, this experience has been particularly disheartening. My commitment to supporting local businesses in our community has been met with an unprecedented level of dissatisfaction. Recommendation: Prospective customers are advised to exercise caution when considering Sterling Auto for vehicle repairs. My experience underscores the importance of thoroughly evaluating a repair shop's current operational effectiveness and customer service responsiveness before entrusting them with substantial repair projects. It is my hope that Sterling Auto addresses these issues promptly to restore the trust and confidence of its clientele.

I couldn't be more pleased with my recent experience. I hit a deer and did extensive damage to the…read morefront left side of my car. The people at Caliber were so easy to deal with start to finish. They dealt directly with my insurance but kept me advised as to the status of the repair. I had been told 12 days and it was actually finished in 7. Happy surprise. My car looks like new and the work guaranteed for quality. Super easy experience with very nice people. I was even able to leave the rental car with them to return. For an accident, this was pretty painless. Thank you, Caliber.

James, Scott and Mark took superb care of my Cadillac CT5-V after I hit a skunk during their mating…read moreseason- (Feb-March in Tx- who knew? ) The promised timeframe- beat by a week- yay! The quality- on a black car, imperfections can be very apparent, but the paint was flawless, not a sand scratch in sight and zero runs or nibs. -amazing! The price- all covered by my insurance and handled directly with them. For the work performed, I felt it was highly competitive The communication is what truly set them apart. Updates three times a week like clockwork, informed details on the repair process and exquisite post repair delivery! I am glad to know that if I ever do have another issue, I have a body shop I can trust; thank you, Caliber Dripping Springs! Yall the real MVPs.

My Ram was hit on the right side while parked at the airport. I had a window to get it repaired and…read moretook it to the Dripping Springs location. Edgar worked with me and did an outstanding job in terms of customer relations. Truck looks new. Cost my deductible. Good place. Good work. Good people.

After a couple of snags, I was reached by the manager. All is well, and they did a great repair.read more

I highly recommend U First Auto Body off 290. I took my X3 in for body and collision repair. Rod…read morewas particularly helpful in promptly getting me an estimate and then working with the insurance company to adjust theirs to fully cover the cost of repair (excluding deductible). The shop meticulously worked to get my SUV repaired to where it looks brand new! Since U First Auto Body off 290 did such a great job the first time, I took my 330i in for body repair to the hood. U First did a fantastic paint job as you can see from the before and after!

I can't say enough good things about Jesse and the service I received at U First Auto Body. I had…read morevisited twice before to get a paint quote and received excellent service and the best price, so when I accidentally damaged the paint on my husband's car I knew exactly where I wanted to go. However, since it's my husband's car he insisted I try the dealer-recommended shops first. I did--and the experience couldn't have been more different. At the first shop I visited, the representative was rude and condescending. He didn't listen to my concerns or answer my questions and I left feeling anxious and frustrated. I immediately went back to U First and was relieved to speak with Jesse again. He walked me through every step of the process, answered all my questions, and set clear, reasonable expectations. The price he quoted was significantly lower than the dealer-recommended shop and he was able to get my husband's car in on my timeline. Once I dropped off the car, the communication was excellent throughout the entire process. The repair is absolutely PERFECT--flawless paint match. If my husband had been out of town he never would have known the car had been damaged. Jesse also explained that the car self-calibrates, so there was no need--or charge--for calibration that the other shop quoted at $2000! In the end, my total was about one-third of the "starting price" quoted by the dealer-authorized shop. I highly recommend Jesse and U First Auto Body for their honesty, professionalism, fair pricing, and outstanding workmanship. I hope not to damage more cars but if I do I know exactly where I'm going!

THE BIG: Dent repair shop near Slaughter of south Austin. Very big garage and plenty of parking in…read morethe narrow lot. THE BLACK AND WHITE: Google maps couldn't pinpoint exactly where the dent repair shop was. Make sure you turn into the same road that the tropical smoothie cafe is on and keep driving down. Charlie is the owner and keeps himself busy, couldn't get an appointment until a month after the initial visit but that's because his prices are more reasonable than other shops. Charlie's knows a lot about dents and we had a pretty lengthy discussion about how to fix them. Not a simple plunge. And when the car was in the shop, he would provide text updates along with pictures on how well the repair was going. Very nice! THE FINAL BAMBOO: Highly recommend Charlie for any type of dent work. Very knowledgeable, reasonable prices, and friendly. The dent work for the sides of my car as well as the hatch came out to be around $1K.

Charlie took great care of me and my car, after a woman backed into the side in a parking lot…read more Luckily it was very small and the impact was at ~ 2mph or less. Charlie repaired it in one day! I hope I never have to use his service again, but if I have to, this will be the only place I will go to.

Appears to be closed or at least info here is out of date. I tried reaching them through text and…read morecall and was told "wrong number." It's a shame as the work wa excellent and you can't beat having them come to the house!

Unfortunate experience. Work was performed paint was not color sanded or buffed. After a month or…read moreso a large portion of the dent returned. Communicated with them for a couple months promised to come repair it. Never happened I got the work redone and asked for a refund. After getting the run around for about her several months where I agreed to work with them as work was slow. They went dark. Update 10/4/24 they saw the review and immediately called me. He cussed me out for being unreasonable and refused to accept responsibility. Called me a piece of $hit and hung up. Things what I get for trying to work with them.

WHAT DENT?! I came here stressed and hopeful for a good outcome. Robert drove over, inspected my…read moresmall dent, and had me pull up to the shop. The pure customer service of this man will make me a forever client and refer anyone to him. A rock had skidded/bounced on the hood of my NEW car and broke my windshield. Windshield was fixed and now the hood. Drove to a paint shop and they said to come see Robert. He took the time to put me at ease and fix me up. He went above and beyond. He turns clients into friends, and really takes pride in what he loves. Definitely left happy knowing that my hood was taken care of right away and properly.

He is my go to guy for all my door dings and hail damage! I wouldn't trust anyone else with any of…read moremy vehicles. I stick to his recommendations on other companies, and he has never let me down.

Maan and his team are amazing. They are so quick, efficient, responsive, and offer the best…read morecustomer service. They have a new life long customer out of me.

Have taken our cars there at least four times over the past few years and they have always done…read moreexcellent work. Quick and very affordable repairs. The most hospitable automotive repair shop I've ever visited.

Jonathan is awesome! Instantly responded came right out to my house same day and made the dent go…read moreaway! I had just purchased a brand new car and came to the parking lot to find a dent in my door right along the crease.... I sent Jonathan a few pictures. He instantly gave me a quote and came right out within just a couple hours and did an expert job. Look no further this is your guy if you need dent/ding repairs! Price was extremely reasonable and way cheaper than paying my insurance deductible and dealing with a rate increase for years. He also kept his word and honored his quote price.

Jon came out to fix a few dents I saw from hail on my wife's hood, and he found WAY more dents and…read morefixed them all for me. He exceeded my expectations, came right out when he said he would, and came back to fix a last dent I found almost a week later. His prices can't be beat, he comes to you, he's friendly, fast, professional, and thorough. I can't recommend this service enough.