North Shore Comfort Control came out to my house immediately the day I called and needed my A/C…read morediagnosed and repaired. The Technician was polite, respectful, and very professional. He was able to figure out the problem and fix it all immediately. Thanks again Tom

Requested service to fix my water heater which wouldn't start and my central air conditioner which…read morewasn't producing cold air. Tom arrived on the scene and immediately fixed the water heater and then started working on the condenser. There were a few other items that needed to be addressed and he fixed them as well. Very friendly and explained everything that was happening. Since I needed additional refrigerant, it was a little pricey but worth it to get my air conditioner back during the heat spell. I'd use Northshore Comfort Control again. It was worth every penny.

I have used Burgess plumbing and heating since 2016, including a new hit water tank install, with…read moresome additional shut off valves installed as additional redundancy.

Called and spoke with owner Mark about servicing my heating system. He was able to get someone…read moreout that same day and they did a great job! They even looked at the propane fireplace to see if they could help with an issue with that! Highly recommend!

Hiram was courteous and professional, and adroitly installed a custom set of add-ons in our central…read moreA/C system (including a Bluetooth soft-start device and a high-grade smart thermostat in a multi-zone setup). Many other companies wouldn't even attempt this. Not only did he get it all done expertly, but he walked me through the digital setup (and a rebate process I didn't know existed -- which I'm pleased to say went through!), stayed awhile to ensure everything was working as expected (temperature, air pressure through vents), and did not try to upsell anything. Truly transparent and efficient. I'll definitely be keeping him and Gemini in mind for future upgrades, as it sounds like they also have plenty of experience in mini-splits, which could be a good supplementary strategy to cool our basement server room.

Downgrading to two stars. I still stand by the initial review (hence the second star) - Hiram did…read morerespond promptly when we were somewhat desperate and cobbled something together that seemed to work. Until it didn't. A few months after the install, all units stopped working after a storm. After months of back-and-forth, he finally realized -- through trial and error - that the boards of all units are fried and need to be replaced. His best guess? "Your condenser probably got hit by lightning" (condenser is on the roof, but we have a lightning rod; there's been no indication otherwise that the building got hit by lightning). A few weeks pass by, some more rain, same thing happens again. Replace all the boards again. "Your condenser keeps getting hit by lightning". A few more weeks, same thing again. By this point a year has passed after the install and we have spent most of that year with our $30,000 mini splits completely non-functional. It's also pretty clear that it's an issue with the install and nothing to do with imaginary lighting. Then Hiram has the audacity to inform us that our one-year contract has expired and now we have to start paying him for repairs, even though this issue started while we were still under contract and has persisted for months because Hiram has simply been unable to fix it. At this point, I was willing to just move on and hire a more competent contractor to fix the issue. That's when we started having other contractors look at the system and realized what a horrendous job Hiram had done. Most egregiously, the wiring had been done incorrectly, creating a huge FIRE HAZARD and potentially exposing our entire household and our neighbors to significant PROPERTY DAMAGE and potentially loss of life. See attached screenshot from assessment. In addition, there have been numerous other issues with the install: - Water repeatedly leaking from the heat pumps into our house when it rains - Exposed lines - Condenser freely standing on the roof, not affixed to anything - Slopily taped line set covers - Sloppily installed water pumps - Overall poor craftsmanship See attached images. We are currently addressing the issues one by one with multiple contractors. To be clear, WE ARE STILL WITHOUT A/C TWO YEARS AFTER THE INSTALL. We only really had it working for ~6 months. Unclear if it's even salvageable. In hindsight, there were also multiple red flags that we overlooked in the beginning, but should have given us pause: - Hiram did not know that Fujitsu is Japanese. How can you not know the country of origin of your main supplier? - He drilled through brick in our apartment without any precautions, filling our entire house with brick dust. He had no idea it's hazardous to breathe in, he didn't even put a mask on himself. Our entire condo was covered in brick dust. We had a 1-year-old kid at the time. - He did not clean up properly after himself, our son ended up with a glass shard in his foot Overall, I would not recommend Hiram's services to anyone. He is polite and responsive, but when push comes to shove, his work is not just poor quality, but outright dangerous. Hiram, before you post some sob response like "I'm just trying to feed my family man", consider this - you put my family, and my neighbors' families at risk because of your incompetence. And you ultimately refused to take responsibility. You should be ashamed of your work and of your character. (Responding to Hiram's response) -- there were no "stories", I was just trying to help you figure out what could be causing this. Yes, you definitely blamed lightning multiple times. I had multiple contractors take a look at it and say the same things. This is not "Mother Nature". This is just a plain bad job.

The initial installation of our heating system was done well and was satisfied at first. However,…read moreabout 11 months later the system began having repeated issues. Heating would be shut off during blistering cold days. This company came out repeatedly (about every other week) insisting it was an electrical problem. Eventually, I called another HVAC company to take a look and they were able to properly diagnose and fix the issue. Turns out it was just a faulty igniter all along. Ended up spending $300 instead of $1500 on new electrical that didn't need to be fixed. Disappointed with the repeated misdiagnosis and wasted time.

Jason and his team helped me to navigate converting two apartments using gas heated forced water to…read moremodern ductless heat pumps. The communication, pricing, quality of installation and systems were all terrific experiences and choices. I will use First Class TinKnocker on my next projects and recommend them to anyone who is looking to upgrade to these systems.

Professional and great pricing, responded within less than 24 hours . Michael the owner listened to…read moreall my concerns and I had my heat restored in no time. Thanks New Chapter for saving me from this cold weather. ( I called 5 several big names first , no one was available) . Benefit of supporting local small business owners you ll get the job done without breaking your bank.

The best tried another company only too realize and come back to my go-to company. A big shout out…read moreto Michael & his Team

My water heater started leaking on a Friday afternoon. Called a few places and ended up texting…read morewith Michal Brandano. He quoted me a price to replace the tank, and one of his employees, Shawn, was there Monday morning. Shawn was very sociable and efficient. It turns out that Michael ordered the wrong tank and quoted me the price on the tank ordered in error. The tank I needed was more money then the tank he ordered. To his credit, he honored the original price. I was very impressed with Shawn's knowledge, and he answered all the questions I asked him. He was very professional. I would definitely recommend Brandanos.

Farshid and his team are top notch, professional, and know exactly how to fix your HVAC issues. We…read morehad a major issue of lack of ventilation in a new home since it's energy efficient (aka air tight), and we had high C02 levels in our basement where our bedrooms are located. We had several HVAC companies come out to diagnose the issue, but only Farshid was able to solve the issue with an easy and inexpensive solution. I highly recommend Farshid and his team for any HVAC needs!

We didn't hire Tim but he worked with the contractor we hired for a bug renovation. He replaced our…read moreentire heating system and added central air. 2 years later and the AC isn't working. We called another plumber to take a look who told us the system was installed incorrectly and the refrigerant is completely drained. It's going to be $3k to fix. We reached out to our contractor who insisted we let Tim take a look. It took days for Tim to even call me. Then he said he'd clear his calendar to take a look. Now it's been 3 days and still haven't heard a word. He doesn't keep his word and doesn't do quality work. Unrelated the reason I'm posting this review but at the time of the install we chose to go with two separate condensers which is more expensive. We came home to find out he'd decided to do one without telling us. Had to cut out part of my closet to do the vent through the second floor. My clothes were thrown all over my bed and most things ruined because of the dust. On top of that no one said a word to us about cost and we had to ask for them to lower the price based on other honest quotes we'd been given. I do not recommend.

Alfred has now bailed me and family out of 3 major jams in the past 18 months. The first was when…read morethe plumber that I had hired (or so I thought) didn't show up for a kitchen remodel. I got New Age Plumbing's number from a friend and Alfred was at my house that afternoon to check out the job and he started the following morning. Alfred's quick response made it possible to keep my remodel on schedule. Several months later our hot water heater blew a massive leak at 8 pm on a Saturday, Alfred showed up Sunday morning to install a new heater and haul to old one away. Finally last night the faulty gas valve on the same hot water heater failed and Alfred was here this afternoon replacing the valve, when hot water heater manufacturer was going to make me and my family wait until next week for a repair. I have nothing but good things to say about these guys. I would recommend them 100%