We were on Cobra and about to lose our insurance so I went in to get my prescription for migraine medicine refilled, a 3 month supply as prescribed by doctor and approved by my insurance.
I show up to pick up my prescription, but instead of giving me my full order, the male pharmacist takes me into the room and proceeds to tell me what I should be doing to treat my migraines. He tells me I should go see a neurologist and that he will only give me a small portion of what my doctor prescribed. This was not a narcotic or controlled substance! It's the same medicine I've been using for 20 years that works. I explained that my Cobra was about to end so I needed the full prescription because once the insurance ended the price would be astronomical. He still refused to fill it. I asked if he's ever had to face losing insurance and he just looked at me and said nothing. I left in tears and he didn't seem to care at all.
I contacted the regional manager to complain and she said she would help me get what I needed. But when I show up again, the guy says he can't get all the medicine because it isn't in stock in anywhere. So I call the Rite Aid in the next town over and guess what, they have it! Would it really have been so hard for him to call another store and get it?? He really just didn't care about helping me.
However, I am leaving 2 stars instead of 1 because the regional manager was very helpful and the other pharmacist I worked with when after I didn't want to have to deal with this guy any more was also very professional and helpful.
Unfortunately, Rite Aid made a very difficult time even more difficult. I guess they're okay to get basic things like antibiotics, but if you're ever really in need, I recommend going the neighborhood pharmacy route.
Also, they have a photo printing machine where you can supposedly print out photos from your phone. My daughter needed some pictures for a school project so we went there. I'd called ahead to make sure we could get it done there self-serve and they said yes, no problem. But when we try it the system kept crashing, and the person behind the counter says it has problems all the time. To print out photos, you can't just download the photos you actually want. You have to wait for it to download every single photo on your phone which for us took hours! Then when we finally started to print they ran out of photo paper, and when we asked for it to be refilled their response was that the person who does that wasn't there. I finally convinced them to try and we got it done, but it shouldn't take 3 hours to print out a couple of photos. read more