The person who answers the phone is rude and lazy. Every time I call about prescription it's always a super rude LAZY tone and they act like they can't find my medication until I ensure them it's there. Then they actually look I'm tired of going back and forth with a rude woman every time I call for me and my kids meds. I just called for my insomnia medicine and she was incredibly rude. read more

This particular Rite-Aid needs to fire two female employees. They're rude and unprofessional. They make people embarrassed that they asked a question etc. noone should feel the way these two have made myself and others feel. Hoping 2025 brings that. read more

This place is fairly clean and organized. The front is alright but fast, usually the staff is nice. PHARMACY is better, they have improved! They greet customers when they arrive and smile. They actually seem happier. The pharmacy area also got a makeover and improved their looks too. It's nice to come in now. I don't mind waiting for them after they greet me, it's just nice to know they acknowledge I'm there. (I actually took my business else where for awhile and came back) it's nice to see they are trying to improve. read more

This was the first and the last time I will use the Pharmacy at Rite Aid in Suisun. I picked up a very expensive medication for asthma and being an experienced inhaler user did not think twice that the Pharmacist did not stop me to instruct me on how to use it. After getting home, I opened the package and noted that though the package said Qty 60, there were only 29 inhalations on the inhaler itself. I then called the pharmacy for information/explanation. I was met with "'I know for a fact'" there are 60. I was the one who helped you!" She then handed the phone to the Pharmacist who started to give me an attitude on the phone. I said, I'll bring the medication back and show you what I mean. Both Clerk and Pharmacist had an attitude almost yelling at me as soon as I showed them the package. The Pharmacist then asked me if I even read the manufacturer's insert and I said "no"..But are you not suppose to teach me about this? The two of them talked to me as if I was stupid and they continued to escalate the conversation like it was my fault. I stopped the conversation and told them they were not very nice and I would never be back. I have never had this type of experience by a "Professional" ever! I am a healthcare professional myself with 35yrs of experience. I would hate to think what anyone else would have to endure if they came to this pharmacy. DO NOT use this place if you can help it! If I could give this place a ZERO I would in a heartbeat! read more

One person in the Pharmacy wasn't nice. But most of the ones have been ok...................... ... ... ... ... read more

This is a review specifically for their pharmacy. The people there are so quick, nice and respectful. I had my urgent care doctor order a very rare form of muscle relaxer that my insurance didn't cover. The pharmacy was sure to help me out. At first they offered me a discount, but it was still going to be $88. I had to call the urgent care place and the pharmacy had the right medication ready for me within the hour. Nice to see they are so on the ball! read more

Jasper, that works at the Suisun store, is the type of customer service employee that is so lacking in today's company's. Helpful, and insightful. He offered to find what I was looking for and also located me a bit later while I as still in the store to let me know he had some leftover bubble wrap that was going to be tossed out that he thought I could use. Afterwards while I was at the checkout getting my other items he brought a huge box of bubble stuffing and took it to my car for me. No cost to me. I have not experienced that type of considerate customer service in years! read more

If you're tired of great customer service and need your frustration cup filled to the top, I've got a recommendation for you. Stopped off at the Pharmacy here on 10/30/2022 at 4pm specifically because it was listed as a store that offers the nasal flu vaccine and filled out all the info for my kids beforehand online. Not sure what was going on with the woman behind the counter, but from the moment I mentioned we were there to get the flu vaccine for the kids, every interaction was short and and filled with irritation. For some reason, I was also asked to provide much of the info I filled out online. Ended up asking her to rip up my records and we left in order to end the pain being inflicted by the conversation. read more

Pharmacy why have a phone line if it never gets answered!? Daily calls every day and no answer.

I had my passport photo taken there. It was returned by passport services stating it was unacceptable. I called to see if they could do it again correctly. I came in they said the reason it wasn't accepted or must be because of the tank top I was wearing. I told them there's nothing on the passport website that says anything against that and I was there in a halter tank top. I said then can I just have a refund as you don't think it will work work my clothing. I didn't have a receipt, but I had the credit card I had purchased it on. They said they couldn't do it if I didn't have my receipt. I had the picture taken about 3 weeks ago. Looking at the measurements I think they didn't do it with either measurement from top of head to bottom of the chin. read more

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The worst pharmacy experience I have ever had and it's happened multiple times with this store. Our dog is seeing an veterinary optometrist for eye pressure and we have to give 4 kinds of eye drops to keep that pressure sown, multiple times a day. It has been a struggle and if we miss a drop schedule, within hours her pressure is up and she is blind and scared. We had the doctor call her prescriptions into the Suisun City Rite Aid as it is close to our home. I wish I knew the pharmacists names. One woman pharmacist that seems to be there most of the time is incredibly rude, unprofessional and doesn't know the regulations for pet medication are different than for people. First we tried to pick up refills of the eye drops as we were down to the last of them. She would not refill them because it hadn't been 30 days. I called the doctor and they were in disbelief as well. They took the time to call and explain how it works with pet medication and that we can pick up refills whenever we need them. Then a very nice (Australian?) Pharmacist called and apologized and said the doctors explained and he would put a special note on the file to remind others that is is for a dog. When I picked them up, it was this crabby woman pharmacists again. I confirmed with her that we could get more refills anytime and she said yes. Just called back today and this same woman argued over the phone with me that it is too early. She said I should have the doctor change what the prescription says. Veternarians are all short handed these days and it's difficult to spend 30-45 minutes waiting for these people to pick up the phone for them (the office told this is how long they wait on hold). I told her I already had them call and explain. She continued to argue about how many drops I was giving our dog. I had to explain her condition and that the doctor told us to give more drops if we needed to and she's a fidgety dog so not all drops make it to the eyes. She continued to argue (and not in a professional, concerned, helpful way). I was getting pretty fed up with her attitude after being stressed out because our dog already had an eye removed for this same issue and we are struggling not to lose the other one. And yet everytime we try to renew the drops this woman gives us attitude. I don't normally write scathing reviews like this. But I have to say this woman should not be working with the public. And from the looks of things, not with other employees either. There wasn't a good energy between her and the others working in the pharmacy. read more

what is happening at this location? is it selling down its stock in preparation to close soon or what? very little mdse on shelves anywhere in store. i know i would not be able to get a simple item there so i will not waste my time going back. Store isEMPTY read more

The pharmacy has plummeted over recent years. There is not enough people working in the pharmacy, they disconnect the phones, I have been trying to reach them about a prescription for over an hour. STEP IT UP RITE AID PHARMACY! read more

Horrible customer service. I wanted information on obtaining COVID tests that under Federal Law should be covered by my insurance, which I pay a large mount for each month. They were dismissive and unhelpful. It is one thing to not have the test but still try to be helpful by providing information and another to not even give a shit. I went to Walmart instead and they were able to help me no problem. In the past I have also gone to Costco and they are also helpful. read more

Wow... this place really sucks! Customer service has some major issues... these fools are mean and look hella unhappy! The lady at the register asked me if I wanted to join their rewards program and I simply said "no thank you" and she goes off telling me examples of "if you buy this, with your rewards card you can save this much..." pointed out 3-4 examples of savings... I just wanted to get out of there... We kept saying no and she got all insulted! I don't need another rewards card in my wallet! The person behind me was asked the same question and when he said "I have one already" the cashier goes off and starts talkin' smack... "That's what I'm talkin' about... unlike some OTHER PEOPLE..." (she yells that last line out, hahaha!) Please... Even with savings Rite Aid is over priced. This particular Rite aid Sucks... Thugs hang out in front of the store, and so do petitioners and pan handlers... be warned going there at night! read more

This is my first time back in this store for quite some time. The pregnant black lady with the wicked afro and glasses was so sweet. She seemed to be in the store alone however and would hope they had at least a security gaurd there. She treated myself and my wife like we were family, knew where everything was. Even informed us about the membership card which we will sign up for in the future. I just wanted to take time out to say thank you to that young lady it is very rare to be treated so nicely in stores. You made a difference in our night. Thank you for being so welcoming you can tell that it's not just you doing your job its who you are. That is refreshing! We will be returning customers from now on. read more

I usually go to rite aid for the ice cream.. everything else I find a little expensive. This last visit we had Alisia (i believe) help and she was awesome.. She had great customer service, greeted each customer as they came in her vision and knew how to communicate and multitask. Usually as we go we have to wait such a long time to even to be acknowledged in the ice cream area and the person usually has checking people out as a priority instead of first come first serve and communicating with the other customer. Sherbet and rocky road is the best ice cream I feel here but they have tons of varieties to choose from. read more

Horrible customer service by "CINDY" not just to me but customers who were in front of me. She was so sarcastic and then got mad at the customer behind the person being rung up. The guy was telling the customer they can use his rite aid card to get the discount and the cashier Cindy said they cannot use it. Omg how can you tell them that. He was so upset he just bought there stuff with his rite aid card and bought his stuff and Cindy was rude to ring up the customer while she was ringing him up at he same time. Being sarcastically loud saying, OK have a good day. I was next and she had an attitude ringing me up and said do I have a plenty card I said yes and she said if it were mines or my husband I just walked off. read more

This place has not gotten any better in the year I took a break from them. Their pharmacy is ridiculous. They have zero customer service skills. Everyone in the pharmacy needs to be retrained. I will be taking my business elsewhere and anyone that will listen. read more

Ever since I moved to Suisun over a year ago, I usually wear my backpack on when I go to the store just to buy snacks and drinks before I go to school or work. One of the retail associate behind the counter recently yelled at me to leave my backpack by the door. For the first time I've been told to leave my backpack by the entrance and I felt pretty offended and discriminated. I don't think I want to come back at this Rite-Aid location again. When did Rite-Aid start doing a bag check? read more

One of the pharmacists in this store needs to go for a customer care training, All the rest of the staff are very nice except for her. I am thinking of moving my moms prescriptions to Walmart. read more

Every one is nice I have friends who work there and they have bent backwards for me and I know everyone at the store they are very nice and helpful read more

Talk about a scary place to be at 8pm at night time. I swear it to you, the staff seemed like they were zombies! They didn't care of any customer service. I asked one of the employees where I could find a certain item and all I got was a stare. WOW is all I could say. I had to find the item myself. When I got to the cash register, to purchase my items, boy did I experience ignorance. I was the one that greeted the cashier with a "hello" and a "have a good night." The cashier was busy speaking to one of his supervisors, complaining that he wanted to go home. I do not recommend this place whether I'm with a friend or not. It just does not seem like a good place to go when you want pharmaceuticals. read more

I definitely get some great deals here with coupons. Daisy and Tom are the BEST cashiers. We have had issues with Vicki. She is very rude and sighs and rolls her eyes a lot.... Rude! It is usually very clean, but I would not recommend buying soda here. It is almost always expired. Do not use the bathrooms... they are pretty gnarly. read more

In 2000: This was the place that we'd grab 3 liter off brand sodas and 5 gallon ice creams for dirt cheap. In 2011: This is now a place where you need a club card to get the modest savings. First off club cards suck. They're super annoying and don't make me feel like some type of club member but instead like rite aid is gonna track my purchases or call my number and breathe heavy in the middle of the night(Is that you Rite Aid?). Even with the card the deals weren't that impressive and what's worse? They didn't match the advertised deal. Example: sponges...buy one get one free. Nope...buy one get the other 50% off and only with a card. Really frustrating! I punched in my moms number and got the deal but still... The employees were friendly enough so no complaints there. Rite Aid...drop the card and get your prices right and then we'll talk. read more

Poor, poor, customer service at this location. It's sad bcuz the staff here are mid aged & u would think they had a better understanding of how to represent the corporation Rite Aid. Not so.. manager should hire and train some younger folks that are eager to serve and have a better understanding of good customer service... Walmart is down the street. Worth it to go the extra mile.. Literally. read more

I went in here because i just love their ice cream! But today it wasn't possible to get any i guess. I came in and stood in front of the ice cream and the employees just stood there and didn't even offer any assistance or anything. I stood there for about 5 minutes before i left. I guess I'll go to baskin Robbins or cold stone next time! read more

Wow! They got a major interior makeover and it looks fantastic! Good for you Rite Aid. Good for you!

Rite aid staff, I mean seriously most, are very rude to customers and each other. I'm surprised they are still open. A lot of their prices are marked wrong and they won't fix it, they don't want to help you find anything. I've called here once to ask if an item was available while both the pharmacy and staff said they were too busy to look for it. I will never shop here again. read more

The staff at this store are very nice and courteous. The Pharmacist, Emma and the other staff are the sweetest, most understanding, respectful I have ever met. They all go out of their way to ensure are meds are current, we are kept fully informed about new medication we are taking and side effects that they may cause. Thank you Emma and pharmacy, you are the best read more

This store has the worst pharmacy staff. The pharmacist is very rude. I have filled three or four prescriptions at this location and I've always had a negative experience. The customer service is horrible. My last experience culminated in me having to postpone outpatient surgery because they'd failed to clarify a discrepancy with the prescribing doctors office despite having the script 5 days. My doctors office had called them several times; twice in my presence. This location should be closed. read more

Was wondering why people were walking away from pharmacy mad. They can't release new RX without pharmacists finger print. They need a sign expressing that is a new store policy or regulation so people can come back instead of waiting to get denied medicine. No coverage either one lady said her mom needs her medicine and now she has to wait after they said come back in hour. Management should discuss options for customers choosing there pharmacy read more

HATE IT! No wonder why this place is closing. No, I don't hate Rite aid in and of themselves, but this particular one has crappy service and is in a shady parking lot. Scary place. I agree. THE SERVICE SUX!!! They just make up store hours. It blatantly says they stay open til 9 and when I got there just before 7 they turned me away as I was walking to the door and told me they were closing. I'm going back only to hope I can find steals before they go out of business. If not, then that place is a complete waste of space and resources. read more

Used to accept debit card to purchase money order. I dont know why they change their policy to cash only. Rite aid is getting worst. I dont buy here because they are very expensive. I only come here to buy money order, but since they change their policy to ash only. I wont come in here anymore. Debit is same as cash dumb asses. Will not recommend this place. read more

tried to use a legit manufacturer coupon ( it's from coupons.com) but the cashier refused to take it. she called the shift manager for help and she also refused to take it. I printed Rite Aid store coupon policy at home, brought it with me and asked them to read it. They refused to read THEIR OWN corporate coupon policy. Sherry ( old and very rude woman) started yelling at me in front of everyone said it is illegal to do it. before i left, i asked for her name and she said" i am not afraid, i don't care. i have never seen anything like that." i am filling a complaint to the corporate office. Worst customer service ever!! read more

There customer service is horrible. Cindy is so rude as a cashier and thier pharmacy is no better will never shop there again.

I'm not too sure what happened to Rite Aid. In the mid-90's, it was a nice place to shop at. You know, buy ice cream during those hot summer days. Times have obviously passed and things have definitely changed. The people that work here aren't very helpful, nor do they seem like they want to be there. The prices for most of the items here are outrageously high. If you need to buy something from here, I suggest going to Walmart or Target. Most likely the same thing you would have picked up from Rite Aid, will be a couple of bucks cheaper at another store. read more

The worst pharmacy I've ever been to. Pick ups are never ready when they say. Always have to go back later or wait 30min.for them to try to fill the script. If anyone needs to get prescriptions refilled I would avoid Rite Aid and save yourself all the hassle. The Pharmacist are rude on top of that also. They've lost my business forever. read more

I can completely understand why this store has such a low rating. If I could've given it a no star I would have. I went in looking for stamps. There was only one register open and even so, the lady went through the irritable process of registering a person at the register for Rite Aid rewards or whatever the hell it is. So I wait to be assisted and finally the lady at the register calls another person up. I ask for stamps and she says "4 for $2.75". I initially didn't answer because I couldn't understand what 4 for $2.75 meant. So in a rude tone she says so what do you want? I said wait come again? She said the stamps, we only sell books of 4 stamps for $2.75. Who the hell sells stamps only in books of 4? AND for $2.75. Apparently this Rite Aid does. What a waste of time this place was. I'll either go to the Post Office or the Railey's across the street next time. read more

Extremely rude employee! Went in for an ice cream, stood looking at the case and she sighs and yells over "Ice cream is closed". No signage was noticed. read more