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    Rite Aid

    1.0 (1 review)

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    2 years ago

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    Audrey B.

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    Ask the Community - Rite Aid

    Kinney Drugs

    Kinney Drugs

    3.0(4 reviews)
    0.8 mi

    Kinneys has always done its best for me. Each of the pharmacists has done their best to be kind and…read morehelp me out with various needs I have had as a result of severe arthritis and other problems over the course of quite a few years. I am bothered to see other people writing bad reviews of the drugstore. There is a lot of demand and I have seen the main pharmacist working endless hours over the weekend. I appreciate what they do.

    For months I've camplained that I wasn't getting my phone calls to inform me when my prescriptions…read morewould be ready. They checked my phone number and told me everything was ok. Again, I was not called when my prescriptions were ready and again I was told everything was fine on their end. The next time this happened I was told I must have their number blocked, everything was ok on their end. I checked my phone and there were no blocked numbers. On my next visit I was told their call system worked for everyone else, the problem was with my phone.... I have never been called without my phone notifying me; except by Kinney Drug. In the Spring of 2022 I was informed, at the pharmacy counter, that Kinney Drug no longer offered "autofill". Now I have to call in my prescriptions individually. On January 11, 2023 I called in a prescription and was told Kinney Drug would contact my Dr. for a refill. I went in on January 17th to pick up my prescription and it wasn't ready. I was told I had to call my Dr. because there were no refills. I asked if I could have one pill to hold me over until the prescription was filled. I was refussed the pill and the pharmacist told me to manage my prescriptions better. My Dr. said there records showed I had refills left but still called the pharmacy to renew. When I picked up my prescriptions I had a copay. I explained that I have never had copay and my insurance covered 100% of my prescriptions cost. The pharmacist checked their records and told me I now have a copay. I paid the copay, I really needed the prescription. Later that day my insurance company told me the pharmacist submitted the claim incorrectly and my prescriptions are covered 100%. I contacted the District Manager for my refund. I will never go in that store again. Check with your insurance before buying at Kinney Drug. I've been a customer of this pharmacy since 2014. NOT ANYMORE!!!! I COULD ONLY TAKE SO MUCH.

    Rite Aid - drugstores - Updated May 2026

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