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    Shaw's Pharmacy

    3.0 (2 reviews)
    Open 9:00 am - 8:00 pm

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    3 years ago

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    Ask the Community - Shaw's Pharmacy

    Kinney Drugs

    Kinney Drugs

    2.9(12 reviews)
    13.1 mi
    $

    I went to pick up meds 4-5 hrs after the script called in. Told it was not ready. Person at…read morecounter told them to expediate since I was there. Told wait will be 25 mins. 2 others arrived after me & within 20 mins picked up their meds. Pharmacist did not seem focused on filling script but she was talking with others, helping someone with delivery of copy paper, etc. After 45+ mins, meds ready, 2 of 3 scripts only had 8-12 pills, not enough to get me thru Tuesday when more pills available. At noon went to another pharmacy have scripts transferred from Kinney. After 5 hours Kinney called requesting me to complete sale before they would transfer script. Consequently, it was too late for the script to be transferred & filled by the other pharmacy that day. This was the second bad experience with not enough pills and poor service. On a positive note, the other pharmacist was working hard and "staying on task". He filled multiple scripts without interruptions.

    I know they're busy, because all the pharmacy business from a flooded nearby town, moved over to…read morethem. I acknowledge how hard the employees are working. But Kinney as a corporation should be ashamed of themselves for not adjusting to the business overflow, and putting strain on their employees. It's gotten worse over the last two weeks, probably because employees have resigned in exhaustion. PAY THEM MORE! My main complaint is the phone. I've spent over an hour the last two days on hold, being sent back to the front of the store, and then back to the pharmacy. If employees are going to be instructed to ignore the phone, then this should be indicated in the phone maze. It's simple -- "The pharmacy is currently not taking phone calls due to increased customer volume." Done. People not happy. But not wasting time waiting for someone to pick up. And Kinney corporation? SHAME!

    Shaw's Pharmacy - drugstores - Updated May 2026

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