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4 years ago

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Pam F.

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9 years ago

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Ask the Community - Rite Aid

Giant Food Stores - Hot food and salad bar

Giant Food Stores

(26 reviews)

$$

I spent about $8,000 a year on food shopping for my family. I think any company that gets that…read moremuch of families hard earned money should put a little effort into not treating their customers like crap. I have been holding out on switching over to Wegman's but my recent experiences at this store are driving me to make the move and my money. I will say unless the manager "Sue" is working you can almost bet on an extremely frustrating experience. Sue always smiles and says hello, will open lanes if it's busy, helps bag if needed. I wish I knew her schedule it would make it a much nicer shopping experience. The last time I was there the cashier was LOUDLY audibly complaining to the shift manager during my checkout about how she didn't want to work. She was rude and unhelpful. The lunchmeat workers were sighing disdainfully and grumbling everytime a new ticket came in. Look, I don't want to be here either but I don't go around ramming my cart into stuff out of annoyance. The veiled hostility to the customers is getting worse and worse... The produce is good, the meat guys do a good job, the dairy is never expired but good luck not feeling like your a pain in the @ss for daring to go grocery shopping.

I'm so disappointed. I've been using Giant Direct Delivery for 4 years and have been very pleased…read morewith food quality, order accuracy and delivery service until now. The Giant Direct employed delivery people were always very polite, came with carts, and food was sorted into bins by pantry, refrigerated and frozen. Things were still cold/frozen when I received them at my apartment door, and carefully packed. My last 4 orders were delivered by third party (Instacart and Door Dash). What a disaster. The name with phone number they provide for communication was usually inactive. They no longer deliver them to my door, they're left in the lobby or entryway. There are way more brown shopping bags than necessary because most have only 2 or 3 items in them. They usually just pull them out of their cars, with no proper temp control or carts. The text message I received this week was "I'm here. I don't have a cart. Bring one". I asked them to confirm which entrance they were at and they sent me a picture of all the bags on the lobby floor, then they left. I've called Giant corporate, and while the support people on the phone are polite, they don't do anything to resolve the root issue. They offer a Giant GC. I told them to keep it, I'm done with Giant because I still believe customer service is critical. I happen to be on a cane sporadically because I have knee and hamstring issues. Long walks can be difficult and even impossible at times. Delivery to my apartment door is important to me. Leaving these grocery deliveries in my lobby is like leaving them a block away, and then I have to load my cart and walk it back myself. Why exactly should I tip them? I don't know why Giant changed the service but I wish they hadn't. Good luck to future Giant delivery service customers!

Walmart

Walmart

(72 reviews)

$

Review is only for this location. Let me start by saying that the pharmacy and staff are top notch…read more Always professional, friendly, knowledgeable. Prescriptions are always ready when they say they notify me and they answer any questions I have without ever treating me like I'm bothering them. The pharmacy is the only reason I come to this location. For purchases I'll make the longer drive and go to Kennett Square. The Exton location usually has one or two lanes open AT MOST even when the store is busy, has zero self-checkout lanes and it's just a nightmare to just pick something up and get in an out without it feeling like teeth gnashing. Pharmacy = YES!!! Normal shopping = No, it's worth it to spend the gas and drive to a different location.

If you just look for low prices and nothing more, then this Walmart Pharmacy will probably meet…read moreyour needs. But if are looking for Customer Service instead of Attitude, then head somewhere else with the issues coming directly from the Phamacy Manager with her factory mentality. I considered moving my perscriptions over to the Exton Walmart Pharmacy and then came accross the Pharmacy Manager, Tessa Nguyen, and the idea of transfer died immediately. If you hoped that Pharmacy Manager did NOT share the same level of customer service as is expected at a low cost retailer like Walmat, sorry but no such luck. From speaking to her, it was clear that any recognition short-comings in customer service and "how can I help attitude" at this Pharmacy are not going to come from her example but instead she would rather point out that the real issue is the Customer having excessive expectations that they actually cared about your health.

Rite Aid - drugstores - Updated May 2026

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