Our old Dyson died. We took it there to confirm it couldn't be fixed. He has repaired other vacuum cleaners for us and friends in the past. Mr. Ristenbatt is very helpful, knowledgeable and patient (we're seniors) explaining the pros and cons of the various models he sells. And you can try each one he sells on three different types of carpet he has there. He sells several types and brands of vacuums. And everything you need in the way of bags, belts, etc. We ended up buying a Titan 3600 and LOVE it. Lighter and easier to handle than the heavy animal ball Dyson we had. Would highly recommend!!! So nice to support a local business. read more

The owner was super knowledgeable and let us try everything we wanted to test, while explaining the pros and cons of each model. I've wasted almost a grand buying sharks and dysons that work well for maybe 1-2 years and wanted either a Miele or SEBO from a local shop that can service what I buy. We're super happy with our purchase and really appreciate the help and professionalism from the owner. The shop has been there for almost 70 years, well before the Manheim auto auction. There's a reason for that. read more

I love Pennsylvania and visit very often so much so I really probably should just move out here. Many stores in PA especially family owned businesses can feel antiquated but that's what makes them such a nostalgic fun experience. Small businesses like this retain that PA historic feel. Having family in nearby Harrisburg who still owned an ancient relic of a vac from probably like 1910 (seriously it was old) and Ristenbatt Vacuum was able to help get the replacement part we needed to get that puppy back up and running. The, presumably owner, was super nice and helpful. Initially I thought, "this guy looks like he may not know what i need" but when he spoke he spoke like an expert who clearly knew his stuff and we got what we needed. I'm all about supporting small local businesses so I went a little bit out of my way from Harrisburg to stop by. My needs were simple so I refrain from 5 stars only because I'm generally stingy with those. ;o) read more

You can call me old school or even old fashioned but when I need a vacuum I don't rush out to Walmart to get one. Same for when said vacuum breaks. I don't hurry out to replace it and instead prefer to repair whenever it makes sense. For these reasons for my entire adult life I've patronized a vacuum cleaner shop although not this one. Recently when the wait for a part on order seemed excessive at "my" supplier I sought out this business who was happy to help me in a pinch. Ultimately "my" guy came through at the same time but I didn't want to leave either company stuck with a part I ordered so I picked them both up. When picking up at Ristenbatt I was very impressed by their showroom. It was clean and bright featuring all brands, makes, and models. The owner personally waited on me from start to finish. From my initial inquiry about the part to pick up he was polite and knowledgeable. It felt good to support a small, family owned, local business. I know they probably have struggles competing against bigger retailers and the mindset of a throw away society, and are most likely not going to continue into the next generation. But for me and my family I'll always seek out and patronize the little guy. With that being said they're conveniently located on busy route 72, their location near the auto auction attracts a lot of transporter traffic. Turning north (left) can be problematic, but don't let that deter you. Almost directly across the street is a Sheetz so if you have to head north, turn right for south, immediately get in the turning lane, turn into Sheetz and come out north. Worth the effort. read more

These are real experts--if you have tricky questions about your machine, accessories, or are thinking of buying a new vacuum, I highly recommend. (I bought a new Miele from another store, which could not answer my questions, and nor could the manufacturer!). I found Ristenbatt on the internet--they solved all my issues and sent me the exact parts I needed. Fantastic service! read more

Exceeded expectations! David the owner went out of his way to make sure make sure we ordered the right product and got a very fair price! read more

We had the hose on our vacuum (Miele) fail, the power to the beater bar cut out. I was able to repair it but that only lasted a few weeks. Searching online I placed an order online for a new hose from Ristenbatt. David the owner contacted me to get the hose repaired under warranty due to a known defect. This saved us $130 over the cost of new (shipping and handling) ! Ristenbatt could have simply shipped us the new hose but he made the effort to get this fixed under a recall and saved us a lot of money. Great honesty! I'll be ordering from them again. read more

I also get to join the wall of shame. Please don't order from these people. They billed my credit card the day I placed my order (at the time I didn't realize this had happened). Two weeks later I got the 'backordered' email. Two weeks after that I realized they had already billed my credit card without having shipped me a vacuum. I emailed a request to cancel my order (no reply). Five days after that I sent them another email saying I was disputing the charge and that they weren't answering their phone. That day at work I mashed my redial button 20 to 30 times before they finally answered. I told them I wanted to cancel, "isn't there anything I can do to change your mind?" was the reply. It's now 47 days after I placed my order. They still haven't given me a credit on my credit card. I can highly recommend their competitor: http://www.bestvacuum.com/ I placed my order with them and less than 24 hours later I HAD MY MIELE! read more

I desperately needed a new vacuum to deal with long haired pet fur before relatives arrived for the holidays. I did my research online and decided that the Miele U1 Jazz was the one I wanted. I was expecting to spend $550, but when I got there I was pointed to the Miele U1 Salsa which has all the same features in a different color for $500. I believe it is Miele's brick and mortar model to encourage people to buy in stores. Either way, all of my questions were answered, the vacuum's features highlighted, and I got to try a floor model before making my purchase. They did not try to sell me on any regular maintenance as I was told that filters and bags are all that it needs. I am happily expecting this vacuum to last much longer than any $300 vacuum out there. It seems that these guys only sell quality brands that they stand behind. I am very happy with my purchase and with the service. read more

Please dont order from these people! They have poor customer service if you can get service at all! They take your money and don't deliver the goods. We were billed and 3 months later....still no vacum. Other stores have the item we ordered in stock. This store has the worst customer service I have ever seen! read more

So the saga has finally ended. A month later Ristenbatt still had not refunded my card. My next phone call with him had him telling me that he had no intention of returning my money because he was over drawn by about $2500 on his own account. Giving my money back was impossible, he claimed. I got my bank involved AND the BBB and they wrested the money from him. Guess what? He told them how much of a bind I put him in because I wanted my money back and he didn't have the money to cover it!!! Beware at all costs. Trust me, Amazon has Miele vacuums for less and you receive them in two days. read more

STAY AWAY FROM THIS RIPOFF PLACE!!! I can't believe what I am reading here as it is EXACTLY the same thing that happened to me and what I came to YELP to write about. Right down to the conversation Dana D. quoted about him being the only one at the store and not being able to answer the phone and emails! Ristenbatt must have this down to a science. I wonder how many people he's scammed money from by charging credit cards and never delivering the product. I ordered a replacement vacuum power head online and, like what happened to everyone else, the charge immediately went on my credit card. After 2 weeks I hadn't received it, I checked and saw that it was now listed as back-ordered. I called the 800 number several times and, same thing, no answer. Next I emailed. No response. I finally had to call the store number (and pay for the call myself) and was told the part would come in within the week. So I waited another week and when I checked, it was still listed as back-ordered. Called 800 number, no answer, had to call the store again on my own dime. Told him to cancel the order and chewed him out for putting the charge on my card before he shipped the product. Of course he offered no apology. When I asked how long it would take to see my credit, he said it could be up to 2 weeks. Somehow the charge could go on in one day, but the refund would take 2 weeks! Well, I waited the full two weeks and no refund. I finally had to file a dispute with my credit card company to get my $259 back. That's what you're going to have to do, Bob M., to get your money back. This guy's a scheister. read more