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    Rips Richard A DDS

    5.0 (1 review)

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    Oral Surgeons PC - Clive - STEPHEN RIDENOUR, DDS

    Oral Surgeons PC - Clive

    3.0(6 reviews)
    47.5 mi

    As a retired Army veteran with federal benefits, I have dealt with insurance systems for decades…read more Never--during active duty or in retirement--have I been placed in a position where I was responsible for nearly 80% of a medical bill due to a provider's failure to properly manage pre-authorization. Unfortunately, that is exactly what happened with this Oral Surgeon's office. Let me be clear: the quality of the surgical procedure itself was excellent. The clinical care deserves recognition. The issue is not the surgeon's skill, nor even the total price charged--despite the fact that their pricing is roughly 200% above insurance norms based on MetLife's nationwide averages. The issue is how their insurance claim representative handled our case, and the complete lack of accountability from the Office Manager, Justine. Prior to the procedure, we were told our responsibility would be the $1,500 down payment, with a possible additional 10% due to being out-of-network. My wife even called to confirm this information to ensure we understood our financial obligation. At no point were we informed that we could be responsible for 80% of the total bill. We fully understand that estimates are estimates--but there is a significant difference between minor variance and a massive financial discrepancy caused by administrative negligence. The core problem: proper prior authorization was never fully obtained from MetLife. It appears the office simply confirmed that we had insurance coverage rather than securing detailed authorization and benefit breakdowns. Had this been handled correctly, one of two things would have happened: We would have been clearly informed of the true out-of-pocket cost and could have planned accordingly or delayed treatment until the following year to leverage our HSA benefits; or MetLife may have authorized a greater portion based on their average nationwide reimbursement standards (they pay 60% of their determined allowable amount). Instead, we were blindsided after the procedure was completed. When I contacted the office for assistance, there was no ownership of the mistake. No meaningful advocacy on our behalf. No attempt to escalate with the carrier. The only solution offered was a payment plan--along with subtle implications that we should have ensured pre-authorization was completed before choosing their practice. That response is unacceptable. Patients rely on medical offices to handle insurance verification and authorization correctly. That is part of the administrative service they provide. What is most disappointing is the complete absence of empathy or accountability. The apology felt rehearsed and routine, not reflective of any genuine concern for the financial hardship created by their internal oversight. Again, the surgical care was good. Had we been properly informed upfront that we would owe the full balance--or even 30% more than what we had already paid--we would have made an informed decision without complaint. Paying for quality care is not the issue. Transparency, due diligence, and patient advocacy are. This experience reflects a serious breakdown in administrative responsibility. Patients deserve better financial transparency and far greater accountability from a medical office entrusted with both their health and their financial well-being.

    Dr Radich and his staff have always treated us great and our experiences have been very positive!!…read moreHighly recommend!

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    Oral Surgeons PC - Clive - MICHAEL MORIO, DDS

    MICHAEL MORIO, DDS

    Oral Surgeons PC - Clive - BROCK RADICH, DDS

    BROCK RADICH, DDS

    Oral Surgeons PC - Clive - JOHN JANULEWICZ, DDS, MD

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    JOHN JANULEWICZ, DDS, MD

    Oral Surgeons - Ingersoll Ave - STEPHEN RIDENOUR, DDS

    Oral Surgeons - Ingersoll Ave

    3.8(6 reviews)
    43.7 mi

    I went in for a tooth extraction and was out of the office within 30 minutes wi feeling rushed…read more They care about their patients & are concerned about comfort.

    Office staff were very nice and professional. I had my consultation with Dr. Schwarzkopf who was…read moresuper nice and professional. I had a prior health condition that raised concern for surgery so he had me contact my primary doctor to schedule a pre-op to make sure I was good/safe for surgery. This all was a smooth process. Out of interest after reviewing other patient's reviews, I wanted to have Dr. Peters do the impacted teeth removal surgery. Nothing against Dr. Schwarzkopf as his biography seems very impressive. I just saw a really good shout out for Dr. Peters and took interest in her work. During my surgery day, the lady at the front desk was very kind and professional. The nurses were lovely and had a lot of patience. Dr. Peters approach was very professional. Definitely had her game face on and was ready to pull some teeth out. When I was woken up by one of the nurses, she helped me up and walked with me to the exit. Before I got into the car, my groggy but happy self couldn't help but give the super kind nurse a hug. They were a great team and that office only gave good vibes. The after care kit makes me feel spoiled as they provided a very good quality head wrap, vanilla mint lip balm(my favorite) and basic necessities for post impacted teeth removal surgery. They also provided papers with guidance for post surgery care. Loved the experience and would recommend to anyone!

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    Oral Surgeons - Ingersoll Ave - MICHAEL MORIO, DDS

    MICHAEL MORIO, DDS

    Oral Surgeons - Ingersoll Ave - MICHAEL MORIO, DDS

    MICHAEL MORIO, DDS

    Oral Surgeons - Ingersoll Ave - BROCK RADICH, DDS

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    BROCK RADICH, DDS

    Rips Richard A DDS - oralsurgeons - Updated May 2026

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