UPDATED - July 2024…read more I miss the original doctor who founded this business - Dr. Tippins. He was genuinely friendly, caring, understanding and patient-focused and cared about me, my family, and our dental health. With Dr. Tippins's retirement and new ownership, it's no longer "wellness" focused. It's about billing for the maximum amount possible and giving all the "politically correct" reasons as to why they handle business this way. (I'm sure you'll read more of these in their reply to this updated review.) Sadly, after 30 years of service - I'm forced to find a new provide. ...anyone know where Dr. Tippins RETIRED?

Dr. Phan and staff are amazing at what they do. I have done Invisalign and all of my regular…read moretreatments here. I wouldn't go anywhere else!

My entire family sees Dr. McDonald and I don't hesitate to refer others to him. The staff are all…read morevery friendly and knowledgeable and it is always a positive experience!

I'm not going to lie, I've always dreaded going to the dentist and moving from Ankeny to Urbandale…read moreI put off finding one local but I am so glad I stumbled upon Dr. McDonald's practice! The location is convenient and in between work and home so I drove by at least twice a day and decided to look into them. It's located in a business strip and has it's own parking lot. When I walk in, Monica has always greeted me warmly. She is one of the office assistants and she was so incredibly helpful and friendly. I was trying to get my records switched over and Monica offered to take care of it. There were issues where my former dentist office LOST my records but Monica helped me sort out what to do and called my insurance company to make sure I was covered and good to go. I so appreciated everything she did because she could have left it to me but actually wanted to help. Lori was my dental hygienist and I swear she is the best! It was my first cleaning ever that did not hurt at all! She's very gentle and provides caring advice on how to keep up with my dental hygiene with no judgment (yes, I really should floss more!). Dr. McDonald is also great. He gave me options of what I could do for some of my dental concerns and answered all my questions. You could tell he really cares and takes pride in his work. Never pressured me into choosing any services either. My husband who has really sensitive teeth and gums said that it was pretty much pain free for him too and a lot better than other places he's been. He also agreed that Dr. McDonald was really informative about his options and no pressure to get work done. I could seriously go on and on but I won't. Just want to say I highly recommend anyone looking for a dentist in the DSM area to consider McDonald Family Dentistry for their staff and the care they give their patients. Such a great practice overall!

Everything was perfect in my first visits! So friendly, sweet , kind and thorough. Entire staff…read moreis stellar. Definitely recommend this practice.

I was at my appointment and there was a little girl about 5 yrs old and I could tell she was very…read morenervous. I could hear Jess being very patient and calm with her. Really impressed me as I remember when I was about that age and being scared and crying and the dentist was not patient with me at all. Was not a good experience for me.

I saw Dr. Michael Davidson recently when a tooth started giving me trouble. Turns out that was the…read moretip of the iceburg tooth and I got to spend a lot of time with Dr. D and his staff. They are unfailingly polite, prompty, and helpful. They took the time to help me puzzle out my dental insurance and figure out what was covered and how much and helped me come up with a treatment plan. Dr. Davidson is the perfect amount of funny and sarcastic in a way that takes your mind off the fact that someone is using power tools in your mouth and he has a real knack for pacing the procedure to give you little breaks to swallow, wiggle your jaw, and close your mouth right when you need them. All in all a fantastic experience-I wouldn't hesitate to recommend them to anyone.

I continue to come for my routine visits/cleanings to this practice because the staff is so…read morefriendly, take their time to answer questions as well as get to know their patients. A few years ago, I was about to start chemo treatments and I was able to call and talk to one of the dentists about how this would impact my mouth and teeth and any recommendations for oral care. They were great about answering all my questions as well as providing information I didn't think about asking about. This must be a wonderful place to work because they have relatively low turnover. Today I am waiting to have a crown replaced and am impressed how technology has changed and that this practice is able to make and place the permanent tooth same day.

This was my first visit to Hickman Family Dental. I decided…read moreto move away from my other dentist and this location was recommended by my family who had been coming here for a little over year. The location is easy to find. The building looks nice from the outside. When I walked in, I was greeted warmly by the front desk. Its a nice open floor plan. I checked in and filled out my health questionnaire. My appointment started on time. I was at ease right away with my hygienist, Brooke. She was very nice and was easy to talk to. She really had her work cut out for her since it had been a minute since I had an appointment. She listened to me when I had questions about my appointment and played along with me when I let her pick the flavor to use to clean my teeth. My dentist, Dr Erickson, came in and was very kind as well. I really appreciated the time they spent with me. I am happy with the move I made to the new dentist. I hope to have the same great experience going forward. As a bonus as I was getting ready to leave. I looked out the back window and a herd of city deer came up and were wandering the yard. They said they are there often and its a nice little perk.

Zarina is such a friendly, caring, and professional dental assistant. She and Dr. Erickson have a…read moregreat working relationship. I would recommend Hickman Family Dental to anyone who ndental care! care!

I HATED going to the dentist. Because of that fear, didn't go for 3-4 years. Luckily I didn't…read morehave any major problems, but the work that I did have done was all thumbs up. Professional office and hygienist staff and GREAT Drs. Love Drs Jensen and Mohan. My fear has been quelled and I will continue to return to Plaza Dental every 6 months.

I had a very frustrating experience with my orthodontic treatment here. I paid in full for an…read moreunlimited Invisalign-style plan, but my case was later closed without my knowledge. I was told at my last visit to finish my current trays and that they would order more or remove the attachments afterward. Now I am being told I must pay additional fees just to have the orthodontic attachments removed and to receive retainers, which I believed were included in my original treatment plan. After being in trays for several years and going through multiple refinements, this has been extremely disappointing and stressful. Communication has been poor, and I do not feel my treatment was handled professionally or with clear expectations. I would encourage others to get everything in writing and ask detailed questions about what happens at the end of treatment.

Horrible experience! Lied about procedures and completely disrespected my oral care decisions…read more During my appointment, Plum Drive Dental suddenly added a requirement for new x-rays to extort more money. I could have obtained (current) X-rays from my previous Dentist, had Plum Drive Dental mentioned that they wanted them any time in the 1.5 months before they could work in an appointment for me. My wishes were disregarded and both the Dentist and Assistants were not forth right with me. They did not explain how many X-rays they planned to take. They made it sound as though only 2 would be required, then proceeded to take 18 X-rays. I tried to decline the X-rays, but was told that my teeth would not be cleaned unless I submitted to having new X-rays taken. Furthermore, the assistant said that X-rays were fully covered by my insurance, but that was not true, as my insurance only covered a percentage. She also neglected to mentioned the deductible. There's no reason to take X-rays for a general teeth cleaning. I am very disappointed by Plum Drive Dental's bully tactics to extort a higher profit through dishonesty and disregard of patient oral care decisions. Avoid these crooks and find a Dentist that respects you. Note: I reached out Plum Drive Dental through several phone calls and a written letter, but they completely refused to address my concerns or make things right. Plum Drive Dental billed me for the percentage that my insurance didn't cover for the (un-necessary) X-rays. I initially refused to pay, but eventually settled on paying a reduced bill for them to stop hounding me; but I don't feel that I should have had to pay anything, since I didn't want or need the X-rays.

I have been going here for over 25 years and have gotten the best care! Love my hygienist for her…read moregentleness and positivity and the dentist for being very kind and thorough. Have most of my family and friends going here!

Extremely professional, friendly truely caring for patients and their lives, wanting improved…read morehealth for everyone in their care. most enjoyable experience I have had in every medical care ever. True friends in health.

I drive over an hour for dental checkups because I love this office! I wouldn't want to go anywhere…read moreelse!

From the owner: Thank you for visiting Des Moines Dental Group online! Our dentists and team are thrilled for the…read moreopportunity to meet with you and help get you started on a life-changing dental care experience. If you are interested in learning more about dental care in Des Moines and Urbandale, Iowa, please feel welcome to contact us today and schedule a visit with Dr. Rajendar Matta, Dr. Robert Cram or Dr. Andris Kirsis.

Dr. Johnson recently extracted a molar that had undergone a root canal several years ago. The…read moreprocedure took just 17 minutes and went flawlessly! I experienced very little pain, bleeding, or swelling afterward. Dr. Johnson and his entire team were professional, personable, and attentive throughout the process. The service was outstanding, and I highly recommend them!

As a retired Army veteran with federal benefits, I have dealt with insurance systems for decades…read more Never--during active duty or in retirement--have I been placed in a position where I was responsible for nearly 80% of a medical bill due to a provider's failure to properly manage pre-authorization. Unfortunately, that is exactly what happened with this Oral Surgeon's office. Let me be clear: the quality of the surgical procedure itself was excellent. The clinical care deserves recognition. The issue is not the surgeon's skill, nor even the total price charged--despite the fact that their pricing is roughly 200% above insurance norms based on MetLife's nationwide averages. The issue is how their insurance claim representative handled our case, and the complete lack of accountability from the Office Manager, Justine. Prior to the procedure, we were told our responsibility would be the $1,500 down payment, with a possible additional 10% due to being out-of-network. My wife even called to confirm this information to ensure we understood our financial obligation. At no point were we informed that we could be responsible for 80% of the total bill. We fully understand that estimates are estimates--but there is a significant difference between minor variance and a massive financial discrepancy caused by administrative negligence. The core problem: proper prior authorization was never fully obtained from MetLife. It appears the office simply confirmed that we had insurance coverage rather than securing detailed authorization and benefit breakdowns. Had this been handled correctly, one of two things would have happened: We would have been clearly informed of the true out-of-pocket cost and could have planned accordingly or delayed treatment until the following year to leverage our HSA benefits; or MetLife may have authorized a greater portion based on their average nationwide reimbursement standards (they pay 60% of their determined allowable amount). Instead, we were blindsided after the procedure was completed. When I contacted the office for assistance, there was no ownership of the mistake. No meaningful advocacy on our behalf. No attempt to escalate with the carrier. The only solution offered was a payment plan--along with subtle implications that we should have ensured pre-authorization was completed before choosing their practice. That response is unacceptable. Patients rely on medical offices to handle insurance verification and authorization correctly. That is part of the administrative service they provide. What is most disappointing is the complete absence of empathy or accountability. The apology felt rehearsed and routine, not reflective of any genuine concern for the financial hardship created by their internal oversight. Again, the surgical care was good. Had we been properly informed upfront that we would owe the full balance--or even 30% more than what we had already paid--we would have made an informed decision without complaint. Paying for quality care is not the issue. Transparency, due diligence, and patient advocacy are. This experience reflects a serious breakdown in administrative responsibility. Patients deserve better financial transparency and far greater accountability from a medical office entrusted with both their health and their financial well-being.