Was a patient there for 24 years and because of a variety of life changes, I was finally able to…read moreget dental insurance again. I was just told that they are no longer taking new patients because I had not been there in the last three years. I guess the previous 24 didn't mean anything- shows their lack of loyalty. Have to wonder if they actually do care about their patients?

52 years of having teeth and this was my worst, and only bad, dental experience! Dental hygienist…read morewas abrasive and rude. I told her on several occasions that she was hurting me. A couple scrapes into the cleaning, and I told her to stop, it felt like she was causing damage to my teeth. I left Dental Professionals and drive to my previous dentist (I changed due to job location change) I asked them to check that there had been no damage. Thankfully there was no damage to the teeth. However, they went ahead and did the cleaning for me. There was no pain, no extreme prying at my teeth, and no rudeness.

Ankeny Dental UNProfessionals,…read more After a regular dental cleaning, the hygienist normally schedules your next appointment in 6 months. Well, mine scheduled it earlier that 6 months so when I got my next cleaning I was sent a bill because Insurance would not pay due to the office's scheduling mistake. I called the office to explain their mistake in scheduling and I was told that I needed to know what my Benefits were and it was my responsibility. In time, I was told that this would go to "collections" and the office would not even split their mistake with me 50/50. Now I don't know about you but I trust that my dentist/hygienist will schedule me for a 6 month cleaning or if a mistake is made, that they own their mistake. (I have since found a new dentist and I explained this scenario to the new dentist and they said they would have "written it off" because of the mistake that was made). I prefer to go where staff are Professional...they now are my new dentists. The dentists are great but the BILLING dept and manager are very unprofessional. I feel sorry for anyone who has to deal with these staff members. Dr. Huston is and always will be a good friend but I think the Practices' choice for billing staff needs to be changed. Has anyone else had to deal with this billing staff? Post it here because I guarantee there are more of you out there. Adios UNprofessional Billing Staff

I really appreciated the professionalism and modern facilities. Instead of just being told I…read moreneeded a crown, they used some high tech machine to show me my tooth and it's condition. I had never had a crown before and was very apprehensive, but Dr. Huston was very thorough and explained why the crown would help keep that tooth as well as protect the other tooth. It was a very easy procedure- virtually painless. I received a temporary crown and then went back and received a permanent one. Now they have one day crowns for a permanent one which will be even better because they have their own new machine. I appreciate going to a dental office that stays current with the newest technology to help patients. Karen

Dr. Jacobsen gave me the creeps the moment I met him, he was very rude and unfriendly. He was…read moreincredibly inappropriate in ways that I can't completely disclose due to a lawsuit. He treats people like dirt, acts like he is so high up in the community that he is even too good to be in the position that he's in. His son was suspended from school for putting his privates on another boy, also known as "teabagging". It is clear that bullying runs in the family. I would never visit this man in a professional way or reccomend him to others unless you want to get your bottom checked out if you walk in front of him or be constantly leered at and treated like a female object. Simply Disgusting example of a professional.

Nice facility, but terrible ethics. If you have platinum-tier insurance and don't mind surprise…read morebills, this place is fine. However, if you are self-pay or have specific coverage limits, stay away. I was extremely clear with this office multiple times about my coverage. I told them exactly which X-rays my insurance would pay for and explicitly instructed them not to perform any that weren't covered. They ignored me, performed the unauthorized X-rays anyway, and then sent me a bill for the difference. When I called to contest the charges, their response was: "We don't let insurance dictate our care." That is a convenient excuse to ignore a patient's informed consent regarding their own finances. The office also lacks any personal touch. The staff is so large and the turnover must be so high that you rarely see the same person twice. It's always someone new who has barely read your notes and has no idea what you've previously requested.

I used to love this place. I took my kids here since they were elementary and now they are in…read morehighschool and family dentistry lied to us saying they would call us to set up an appointment because there is a shortage of dental assistants??? Not hearing this anywhere else. And instead of reaching out to us letting us know they no longer accept our insurance and seeing if other arrangements could be made they back handed dropped us by telling our insurance. Also we have been going there for over I believe 10 years you think they could grandfather us in with their new policy or at least reach out to us personally. I was very sad and disappointed on how this was handled. I don't appreciate being lied to. Now I have to rush and try and find a new office for my family.

I came here because I had a crown fall off on Friday afternoon…read more I was able to get in to see a Dr. on Tuesday morning. I ate soup and smoothies all weekend and so was very pleased to come in. The dentist was able to glue my crown back on so I did not have to get a new one. This was very good need and saved me a lot of money! It is an all female practice which I absolutely love. Everyone was friendly and very professional. I would highly recommend this group!

From this dentally anxious patient, it was a GREAT experience! Savannah was excellent at knowing…read morewhen to slow down on the cleaning but also how to get the "way overdue" cleaning completed! No judgement zone from Dr Fleck and I am ready to keep the dental healthcare going! Thank you Norwalk Family Dentistry!!

A great dental practice, and Brooke is 6 stars!…read more They took the time to discuss all of options and treatments before we decided on how to move forward.

I would like to recommend this dental practice for its outstanding service on all levels. Dr…read more Villiard and his staff are absolutely wonderful. The environment is relaxing yet still professional. In fact they even have T.V.s on the ceiling if you want to watch while they are taking care of you! They are honest and up front about all procedures and pricing. They are very affordable compared to a lot of other practices out there that I have been to. I have been coming here since he opened his practice here a few years ago. Give them a try I promise you will not be disappointed.

Absolutely the best dentist in town. Staff is extremely friendly and remembers you right when you…read morewalk through the door. Dr. Herrick is very professional and does a great job. Highly recommend.

From the owner: At Herrick Dental, our friendly, professional staff is dedicated to providing you with the utmost…read morein dental care in a comfortable environment. Healthy teeth and gums are essential for your overall well-being! We specialize in general and family dentistry, and pride ourselves in our commitment to individualized attention to all of our patients. We offer quality preventive care (exam and cleanings), restorative (fillings), crowns and bridges, extractions, and partial and full denture service. We utilize digital radiography and will spend the time to educate and provide the information necessary for you to make decisions based on your individual treatment needs.

First time customer. I went online and did a lot of research on google before I decided to make the…read morecall to see if I could make an appointment. Theresa was my receptionist and she was so kind and incredibly patient with me, especially after I told her about my situation and that I was not used to making dentist appointments. I had my insurance card on hand so she could verify everything on the phone before I got my appointment set up. Afterwards it was just filling in the information from their website and sending that to them before my appointment! Super easy. At the appointment I had my insurance card on hand to give them. And after all that I met my hygienist and she was fantastic. I felt so well looked after and my teeth felt so much better. I am not a good flosser so Dr. Campbell and my hygienist gave me a lot of good tips to try to get into habit. They also set up a free quick checkup after two weeks just to double check everything which I appreciated so much. I felt so well taken care of especially since I have a fear of dentists stuff. The staff was so friendly and they did a great job. I highly recommend this place if it fits with your insurance!

All of the doctors in this practice are professional and compassionate. I am also a dental…read moreprofessional and the care in this office is top notch. People don't know what quality of dentistry is provided but they know when the dental work does not last! You can count on the dentists and hygienists in Campbell Dentistry to provide you with the best dentistry.

Price: I was referred by my dentist for a root canal after having intense pain in a tooth for a…read moreweek. When I went I knew exactly what tooth needed work, I was asked to make a payment up front before they billed my insurance. I just got a bill in the mail (almost three months after the date of service). I'm almost offended by this bill. The root canal in itself is a huge expense, add in the x-rays and we're already well over a grand. There is an extra $104 oral evaluation charge and random "service charges" added on that date several months after treatment. The examination charge would have seemed fine other than that I had maybe a 2 minute discussion where Dr. Schaeffer checked to make sure I did have the correct tooth, and then very quickly there were needles in my mouth and my treatment started. Care: I am a busy person. I work full time and was told by my dentist that she was "fast," so I was already appreciating that. I'm not a scared dental patient. I have had some work done before, but I honestly was so anxious and on edge during the treatment. I was actually in and out in less than 40 minutes with completely paperwork and paying. Her work was so fast and aggressive and she began working immediately after shooting me up with the numbing agent. It was a very uncomfortable experience. I have never felt like so much like a dollar sign than a patient. The good news is she seemed to do good work and I had no issues since then. I'm just not thankful for this obscene bill right before Christmas.

My dentist made a referral here and pretty much said they were the best - he was right…read more Two business days before my appointment, I was given a call with confirmation of the time, what to bring, and the amount that was due the day of the appointment. I showed up, filled out paperwork on the fancy tablet and e-pen they gave me, and I was briefed on my root canal. The procedure was pretty much painless and Dr. Schaeffer is great at what she does. I highly recommend them.

Campustown Dental. Dentist made a snide religious remark stopped working. I got up and left and…read morereported to the ADA.

I needed two old fillings removed and refilled. I was given a shot of some numbing agent…read more(lidocaine?), which I didn't feel because of a topical beforehand. Great so far. The procedure went very well. I am happy to report that I felt no pain at all!