One visit and that was enough. Empty waiting area upon arrival, no one in sight, waited 20 minutes…read morepast app't time in an empty office, snotty personnel all around, total upsell upon abbreviated exam. Went back to my old dentist who is 30 miles away rather than deal with these guys.

I was hesitant to come here as I struggle with finances. The office staff was very friendly and…read morehelpful. They gave me a dental plan that I could afford. However, I wasn't able to actually get any dental work done until my third visit. After that, I was told that I they had made a mistake and I would have to pay a lot more money than I had originally been told. In addition to that, I was also told that my insurance had been used up and I would now be responsible for the remainder on any other procedures. I wasn't able to continue my dental plan with them. They later sent me a bill for over $150 that still needed paid, even after they had told me in the office that everything was taken care of. I called the office to talk about it and was told they would look into it and get it worked out. I never heard back and assumed that I didn't owe anything. Cut to over a year later and I get a letter from an attorney saying they were suing me for money I hadn't paid and I had a month to pay it. I did and almost a month later, I owe an additional $120 in attorney fees. When I called their office they claimed they sent me 9 letters. I did not receive even 1 letter from them in the past year. They never called me, either, even though they had my phone number. The office staff I spoke with was rude and nasty and treated me horribly. I have never felt so belittled in my life. I am now out an additional $270 and still need to go to a dentist. I will be using someone else and I recommend you do, too.

The last time I visited your office was in 2024. During that visit, the dental hygienist who…read morecleaned my teeth was rude, and the cleaning was performed in a very rough and careless manner. I had to stop her several times to request a pain-relief injection, which she refused to provide. After the appointment, I chose not to return and did not schedule a follow-up visit. Approximately six months later, I received a notice for a cleaning appointment, which I did not confirm. In November 2025, I received an invoice for over $110 for services that were allegedly not covered by insurance from nearly two years prior. I contacted your office by phone to request a detailed billing statement; however, this was never provided. Since then, I have continued to receive payment reminders, despite repeatedly requesting a detailed explanation of the charges. To date, I have not received any clarification regarding what I am being billed for.

They spam you with appointment reminders and then apparently cancel your appointment without…read moretelling you if they don't get a reply (even after having been a patient for years and never having no-showed). Their message: "pls confirm your appt with us for [time] on [date] by replying 'YES'. Thanks! Smiles on Delaware 5158501150 If this time no longer works for you, please call or text us to reschedule so we can help another patient during that time. TextSTOPoptout" They also texted "see you soon" 2 hours before the appointment time but managed to cancel the appointment before my daughter showed up on time. Very high turnover at this place as well.

Ankeny Dental UNProfessionals,…read more After a regular dental cleaning, the hygienist normally schedules your next appointment in 6 months. Well, mine scheduled it earlier that 6 months so when I got my next cleaning I was sent a bill because Insurance would not pay due to the office's scheduling mistake. I called the office to explain their mistake in scheduling and I was told that I needed to know what my Benefits were and it was my responsibility. In time, I was told that this would go to "collections" and the office would not even split their mistake with me 50/50. Now I don't know about you but I trust that my dentist/hygienist will schedule me for a 6 month cleaning or if a mistake is made, that they own their mistake. (I have since found a new dentist and I explained this scenario to the new dentist and they said they would have "written it off" because of the mistake that was made). I prefer to go where staff are Professional...they now are my new dentists. The dentists are great but the BILLING dept and manager are very unprofessional. I feel sorry for anyone who has to deal with these staff members. Dr. Huston is and always will be a good friend but I think the Practices' choice for billing staff needs to be changed. Has anyone else had to deal with this billing staff? Post it here because I guarantee there are more of you out there. Adios UNprofessional Billing Staff

I really appreciated the professionalism and modern facilities. Instead of just being told I…read moreneeded a crown, they used some high tech machine to show me my tooth and it's condition. I had never had a crown before and was very apprehensive, but Dr. Huston was very thorough and explained why the crown would help keep that tooth as well as protect the other tooth. It was a very easy procedure- virtually painless. I received a temporary crown and then went back and received a permanent one. Now they have one day crowns for a permanent one which will be even better because they have their own new machine. I appreciate going to a dental office that stays current with the newest technology to help patients. Karen

The dentists and hygienists are fantastic. Truly. Sadly, this is where the good news ends. Their…read morebilling department is a full-blown horror story. They have never billed me correctly--not once--and have overcharged me every visit, sometimes by hundreds of dollars. Resolving these errors takes months, assuming you can reach billing at all (I cannot, despite a heroic number of calls and voicemails). At this point, I assume my account will remain in limbo until well after I am six feet under, at which time future archaeologists may uncover my unresolved invoice. Do not go here. No level of excellent dental care is worth this administrative circus.

I'm submitting this review on behalf of my Aunt…read more BEWARE!! Do not go here! They lie to you and tell you your insurance has approved the work without investigating further. A year later they send me a bill for over $3,000, because it was not approved by insurance. They are crooked. I am filing an appeal. Former patient, Nancy J. Huffman

Courteous Professional…read moreCompetent Instructive Interested Office Cheerf and welcoming Dr. Freely. 10 for words above Nurse. 10 for those words above

Dr. Peters and Sarah took great care of me, it's my 1st wisdom tooth extraction experience, it went…read moreas great as it can be. I would recommend this place for sure!

DR Wenger and the entire staff are top notch people. Very professional and peaceful atmosphere. I…read moredo not look forward to dental visits, but they make it relaxing for me.

False advertising. Called to schedule "free whitening" coupon. While scheduling, they…read morespecifically asked when my last routine appointment was, and I told them 2 months ago. When I arrived for my appointment, they told me that in order to get the whitening, I HAD to get a routine exam, which my insurance would not pay for since within 6 month window. (they tried to call me 30 min before the apt to tell me, but I didn't get the call). They said they would allow me to use it in 4 months in conjunction with a comprehensive exam, but they don't take my insurance so I would have to pay out of pocket. Complete waste of time, and they had several opportunities to tell me, since it was NOT in the small print. Bait and switch!