Loved their bedside manner and explanations. Overall a great experience. My fears were easily…read moreput to ease.

Let's be honest. No one likes dents work that involves needles, drilling, or cutting and…read moreextracting. But what we all want if we have to go through that is a practice that is kind, gentle and patient focused. These are all things that Oral Surgeons PC encompasses. I had an unpleasant situation where a tooth cracked and needed to be removed. They were great to work with, easy to set up an appointment and great to work with on billing.

As a retired Army veteran with federal benefits, I have dealt with insurance systems for decades…read more Never--during active duty or in retirement--have I been placed in a position where I was responsible for nearly 80% of a medical bill due to a provider's failure to properly manage pre-authorization. Unfortunately, that is exactly what happened with this Oral Surgeon's office. Let me be clear: the quality of the surgical procedure itself was excellent. The clinical care deserves recognition. The issue is not the surgeon's skill, nor even the total price charged--despite the fact that their pricing is roughly 200% above insurance norms based on MetLife's nationwide averages. The issue is how their insurance claim representative handled our case, and the complete lack of accountability from the Office Manager, Justine. Prior to the procedure, we were told our responsibility would be the $1,500 down payment, with a possible additional 10% due to being out-of-network. My wife even called to confirm this information to ensure we understood our financial obligation. At no point were we informed that we could be responsible for 80% of the total bill. We fully understand that estimates are estimates--but there is a significant difference between minor variance and a massive financial discrepancy caused by administrative negligence. The core problem: proper prior authorization was never fully obtained from MetLife. It appears the office simply confirmed that we had insurance coverage rather than securing detailed authorization and benefit breakdowns. Had this been handled correctly, one of two things would have happened: We would have been clearly informed of the true out-of-pocket cost and could have planned accordingly or delayed treatment until the following year to leverage our HSA benefits; or MetLife may have authorized a greater portion based on their average nationwide reimbursement standards (they pay 60% of their determined allowable amount). Instead, we were blindsided after the procedure was completed. When I contacted the office for assistance, there was no ownership of the mistake. No meaningful advocacy on our behalf. No attempt to escalate with the carrier. The only solution offered was a payment plan--along with subtle implications that we should have ensured pre-authorization was completed before choosing their practice. That response is unacceptable. Patients rely on medical offices to handle insurance verification and authorization correctly. That is part of the administrative service they provide. What is most disappointing is the complete absence of empathy or accountability. The apology felt rehearsed and routine, not reflective of any genuine concern for the financial hardship created by their internal oversight. Again, the surgical care was good. Had we been properly informed upfront that we would owe the full balance--or even 30% more than what we had already paid--we would have made an informed decision without complaint. Paying for quality care is not the issue. Transparency, due diligence, and patient advocacy are. This experience reflects a serious breakdown in administrative responsibility. Patients deserve better financial transparency and far greater accountability from a medical office entrusted with both their health and their financial well-being.

Dr Radich and his staff have always treated us great and our experiences have been very positive!!…read moreHighly recommend!

Went here to have my wisdom teeth extracted and the care was fantastic and I healed up nicely!…read moreFantastic work and lovely, professional staff. Hope I never need serious dental work again, but if I do this'll be my first stop.

Great professional orthodontics staff!!! This is a fantastic office! My husband had to come in with…read morea referral from his primary dentist to see if he needed to have his wisdom teeth removed. Darren Jirsa, was the specialist we saw and he was very friendly and explained things in a way that made it easy to weigh pros and cons. Did not recommend any more than what was needed, which was just to leave his teeth alone because the risk would outweigh the reward. Overall fantastic experience, we will be back if any more follow ups are needed in the future!

I went in for a tooth extraction and was out of the office within 30 minutes wi feeling rushed…read more They care about their patients & are concerned about comfort.

I wanted to give a higher rating but always have to wait 20-30 minutes for my appointment. They…read morealso seem to want to overcharge and you have to "remind" them about insurance company write offs to get the credit. Lastly, the country music playing in the waiting area is so loud, I always bring ear plugs for my 20-30 minute appointment wait.

I'm not one to write positive reviews for businesses that provide what they are expected to…read moreprovide. In my opinion, that just doesn't warrant a written review. However, in this instance, my experience with the staff of Iowa Oral & Maxillofacial Surgeons in West Des Moines deserves high praise, in this format, for their exceptional standard of customer service. Actually, customer service is an inadequate term. Customer care is more precise. For starters, when I broke my tooth on a popcorn seed, my dentist referred me to an oral surgeon on Ingersoll in Des Moines. And they were ... awful. They are cold. They are rude. They are all about the money. And they don't hide it. I left there $175 poorer (for the privilege of a brief audience with a surgeon who dictated what he would and would not do), and petrified to return. That's when I turned to Iowa Oral & Maxillofacial Surgeons. The receptionist who answered my call at Iowa Oral was kind, calming, supportive, knowledgable and above all, patient. She (I wish I knew her name) played a key role in guiding me through the process of selecting a surgeon and scheduling the procedure. When that call ended, I felt so much better about my circumstances. The worry was gone. My mini crises would soon be behind me. I met my surgeon for the first time, Dr. Brooke Sunstrum, on the day of my procedure; a tooth extraction. From moment one I knew I was in the right place and in the best possible hands. Dr. Sunstrum, without sounding like a Hallmark greeting card, is the embodiment of sunshine. When she enters a room, she fills it with vivaciousness. She is personality plus. She is caring. She is knowledgable. She is skilled. And she has a bedside manner I've not seen in other medical professionals (with the exception of my dentist, Dr. Chris Cowherd, who is also the best of the best). I have a medical condition (my heart) that makes surgery sedation risky. Dr. Sunstrum, who was aware of this, took every precaution possible. She and her team had me hooked up to heart monitors, machines that took my blood pressure every minute or so, an IV drip and a device that constantly checked my blood oxygen. And ... she was ever present with her stethoscope. Before I went under, I thought back to the words the receptionist had said to me: "I would trust Dr. Sunstrum with my family." The outstanding level of care didn't stop there. When I "came to" in the recovery room, I was met with a team of nurses and doctors who were aware of my return to consciousness the moment I was aware. They could not have been nicer or more attentive, going so far as to tease me when I stretched my arms outward to test my mobility. "Are you seeing things?" a male surgeon jokingly asked, which made me laugh. My procedure was officially behind me. And it felt good to laugh. Much to my amazement, I was pain free. Dr. Sunstrum saw to that. Once home, and hours after surgery, I was slightly uncomfortable at best. I followed Dr. Sunstrum's instructions for pain management and wound care, and am now healed (almost) and without a single complication. Before I sign off, I want to tell you why I wrote this review. The evening of the surgery, I received a call from Dr. Sunstrum. She called to check on me. She wanted to make sure I was okay and did I need anything. I was completely taken aback. I can't tell you how many times I have left word with Unity Point doctors, asking for a conversation, only to be ignored or handed off to a nurse. I was and am beyond appreciative and touched by Dr. Sunstrum's genuine care for her patient (me). And I will do everything I can to convince my dentist to refer his patients to Iowa Oral & Maxillofacial Surgeons' star surgeon.

Dr Harvey kept giving shot after shot in the roof of my mouth. I've been to other dentist they…read moregive me a few shots then waited awhile to give additional shots. So it wasn't so painful. I wanted him to stop and he didn't. A piece of a tooth fail in my throat I was gaging and I told him something on my throat, he told me to swallow it. I would never go back to him again.

Professional, upfront, caring, helpful, and I highly recommend them…read more I had my wisdom teeth out and I couldn't have imagined a quicker process. They let you know up front in the confirmation call how much your procedure will be, and will let you know what you need to bring (payment and inhaler for me). Dr. Jirsa overall just took care of me. Nurses were great, professional, and pleasant. I even went out of my dental insurance network to get my wisdom teeth out because they're so great! (And aspen dental sucks, and actually would have charged me more than here) I'm sure you won't get a bad visit here

Dr. Dunbar was the most uncaring, hurtful doctor that I have ever encountered and after many years…read moreof cancer he's competing with a wide field. I came to the office pretty frightened because my oncologist thought I was developing a rare disorder that causes your jawbone to die. Dr. Dunbar made statements about the horrible things that could happen and then would chuckle. He talked about pieces of my jaw sloughing away--chuckle--but repeated several times with laughter, "But I've never known anyone to die from it." I explained to the doctor that because of our finances I couldn't afford to come again. When I asked him if he wanted to renew my antibiotic he smiled and said, "What I'd really like is for you to come back next week and we can just see what happens." He offered no help, no solutions and no concern. Before my appointment I was told that if my Medicare didn't pay for the x-ray it would be written off. When they sent me to the billing office, I saw I was being charged for the x-ray and I asked why after what I had been told. The response was, "Oh, we write off the other kind of x-ray, but we don't write off this x-ray." After waffling back and forth with casual ideas of a, "We could try this," nature with no reason 'why' given, the doctor finally said, "You know, let's do a biopsy. With your history it sure could be mouth cancer." Then I was sent to the financial office to fill out four copies of papers saying I understood my insurance and Medicare probably wouldn't pay. That's when I saw the charge for a biopsy. I was so upset by then, and it was the first action offered, so I was going to do it. However, when I saw the charge, I thought better of it. I had, at that point, no confidence in Dr. Dunbar. I was very confident that he didn't care about me at all. I thought I should talk to my oncologist first. My oncologist said it didn't look at all like mouth cancer and that it would have been very dangerous to do a biopsy. The staff at the office was nice. Maybe Dr. Dunbar thinks laughing at the end of every sentence is reassuring, but it is not--especially when you're telling the patient all about the various ways their jaw may rot away. Dr. Dunbar's cavalier attitude made me feel totally hopeless and it was terrible to end up with a $250 bill for twenty minutes of being laughed at and an x-ray. I have spent weeks trying to decide whether to give this review but I wouldn't want anyone else to have the experience I had. Dr. Dunbar may be great at pulling wisdom teeth, but he was not great with a long term cancer patient with a scary and serious problem.

I hadn't seen a dentist in the area before, but they saw me the day after I started looking for a…read morelocal dentist and were very kind, very efficient, and made me feel like I was in very good hands. The receptionist Karlie was very friendly and got back to my email about the appointment the same day I sent it. The doctor was very nice, and the oral hygienist was excellent.

Dr. Throckmorton makes a visit to the dentist a breeze. I am excited to see that he is opening a…read moreclinic in North Ankeny. I've been seen by Dr. T before, and each time has been a pleasant experience. His professionalism and care make each visit stress and anxiety free. I'd recommend anyone visit North Ankeny Dental Clinic for all their dental needs.

I highly recommend Summit Family Dental. Both dentists are very knowledgeable and professional. I…read morehave been to many Dentists in my 73 years and never had such wonderful staff and Doctors. I love Megan Sam's my hygienist she is gentle and caring. Never have liked going to the dentist, but they have changed me!

I don't normally write reviews but been a patient for several years and didn't want anyone to be…read morefooled by the positive ratings. If you're looking for a simple cleaning and oral exam this is the place to go. All in the office are great, hygienists, and dentist. Always made me feel comfortable. However if you need major dental services like a bridge, tooth extraction, etc. this is not the place. I paid over 10k for work to be prepare and set a bridge. Slightly two years later the bridge cracked and the company they use has no warranty. They have audacity to call and leave a voice message that if I want to pay another 4.5k they will order and replace my bridge. Really on a 2 year cycle. I really hate to leave a negative as o have referred everyone I know here but until they change companies or offer guarantees on their products. Buyer beware

DR Wenger and the entire staff are top notch people. Very professional and peaceful atmosphere. I…read moredo not look forward to dental visits, but they make it relaxing for me.

False advertising. Called to schedule "free whitening" coupon. While scheduling, they…read morespecifically asked when my last routine appointment was, and I told them 2 months ago. When I arrived for my appointment, they told me that in order to get the whitening, I HAD to get a routine exam, which my insurance would not pay for since within 6 month window. (they tried to call me 30 min before the apt to tell me, but I didn't get the call). They said they would allow me to use it in 4 months in conjunction with a comprehensive exam, but they don't take my insurance so I would have to pay out of pocket. Complete waste of time, and they had several opportunities to tell me, since it was NOT in the small print. Bait and switch!