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    Rippy's Pizza and Pasta

    5.0 (1 review)

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    9 years ago

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    Rastrelli's

    Rastrelli's

    3.5(99 reviews)
    17.0 mi
    $$

    The food is delicious. We love their Wednesday night chicken take out. Oh so good. Great value.read more

    Mother's Day Brunch Bust. Cant rate food or atmosphere…read morebecause we didnt get to eat & left. Setvice at the front desk was horrible. This past Wednesday I called Rastrelli's Restaurant @ the number listed in a post to make a reservation to treat my loving amazing wife to a delicious Sunday brunch to celebrate her. Instead, we were met with incompetence, poor customer service & a general unwillingness to accommodate customers (1 being a mother on Mother's Day). At first 4 frazzled greeters in black shirts could not find our reservation. Of course. The first question from the staff was when the reservation could not be located was "Did somebody call you later to confirm your reservation?" (What???? Who does that??? Isn't that what the reservation is all about???) The staff asked if somebody took down my name & number. I assured them that this happened. I added that the person even reiterated what I had told them; repeating my 1st & last name, phone number & the time for our reservation. I even showed my call log to show the time I called & to prove that nobody ever called me back. I also stated that at no point in the conversation, did the staff person say anything about anybody calling me back to confirm my reservation. During this 15-20 minute fiasco, we sat & watched the staff greet & seat numerous other parties w/ 2-3 X as many people as our party of 3. Finally the staff involved a 5th person in a red shirt who thankfully found the original call log that contained my information proving that I did in fact call in for 3 people on 05/10/26 @ 11:00 am. The staff told us that there were no tables available as we did not have a reservation, because somebody did not transfer my name from the call in list to the reservation list. As this was going on, 3 people came to the counter, paid their bill and left. I asked "Those 3 people are leaving. Why can't you just give us their table?" Again, we were told we didn't have a reservation even though they did find our name on the reservation call in log. All this went on for 30 minutes with the staff displaying a profound rigidness stating, We cant seat you....Our reservations are booked in a time specific manner......there is no wiggle room. No effort was ever made by these 5 staff members to provide any assistance, accommodation or resolution. At this point frustration set in & we left. So thanks for nothing Rastrelli's. It will be a long time before we ever go out of our way or even stop in for a meal at this establishment.

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    Rastrelli's
    Rastrelli's - Marsala very good and not too sweet.

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    Marsala very good and not too sweet.

    Rippy's Pizza and Pasta - italian - Updated May 2026

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