Extremely disappointing experience and, frankly, unacceptable lack of accountability.
My daughter went to this salon for an eyebrow wax and was left with skin literally removed from her eyelid. This was not a minor irritation or normal post-wax redness. The wax was clearly not at an appropriate temperature, and the result was an injury that should never have happened during a basic eyebrow waxing service.
What made the situation even more unacceptable was the response from the salon. Rather than taking genuine responsibility, acknowledging that proper temperature precautions should have been followed, and sincerely addressing the harm caused, my grievance was essentially brushed off. There was no meaningful accountability for failing to ensure the wax was at a safe temperature before applying it to delicate facial skin.
Mistakes can happen in any business. How a business responds when a customer is injured is what demonstrates its integrity. In this situation, the lack of accountability was extremely disappointing.
I am leaving this review because customers deserve to know what happened and, more importantly, because I sincerely hope the salon takes this as a serious warning to ensure wax temperatures are properly checked before being applied to another paying customer.
An eyebrow wax should not result in someone having the skin on their eyelid removed. Basic safety precautions should not be optional.
After their response : public please read !!!!!!
Response to the salon's response and lack of accountability:
I find this response incredibly disappointing because it focuses more on portraying me as "confrontational and disrespectful" than on addressing the actual issue: my daughter had skin removed from her eyelid during a service at your salon.
For the record, I did not disrespect anyone. I came into the salon as a concerned mother seeking accountability and an explanation for an injury my daughter sustained during an eyebrow wax at your business. If the conversation made you uncomfortable because other customers were present, that does not make my concerns inappropriate. It simply meant that other customers were able to hear what happened and form their own opinions.
What is particularly troubling is the contradiction in your response. You state that the wax was at the proper temperature, yet the injury occurred. Instead of explaining how you determined the wax was safe, acknowledging that something clearly went wrong, or taking meaningful responsibility for the outcome, your response shifts the focus onto my behavior.
Intent is not the issue. I never accused your technician of intentionally hurting my daughter. The issue is whether appropriate care and safety precautions were followed and whether the salon is willing to take responsibility when a customer is injured.
You also state that you "take client safety seriously." If that is truly the case, then I would expect the response to an injury to be centered on the injured client, not on criticizing the parent for raising the concern.
I am not asking for special treatment. I am asking for basic accountability.
An eyebrow wax should never result in a customer losing skin from her eyelid. And when something that serious happens, the appropriate response should not be to minimize the concern, redirect the conversation toward the customer's demeanor, or suggest that the biggest problem was that other customers heard about it.
The fact that other clients witnessed the conversation does not change what happened to my daughter. It only means they heard my concerns firsthand.
I am leaving this follow-up because potential customers deserve to know not only about our experience, but also how this business chose to respond when that experience was brought to their attention.
I sincerely hope no other customer, especially someone's child, has to learn firsthand how this salon handles accountability after an injury. read more