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    Rio Grande

    2.6 (41 reviews)
    InexpensiveMexican, Latin American
    Open 11:00 am - 10:30 pm

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    Burnt beyond recognition, no guacamole, and some nasty white sauce (queso) to try and hide the burnt. Not how they are supposed to come!
    Sarah D.

    WORST EXPERIENCE EVER! CRAPPY ATTITUDES, CRAPPY SERVICE, CRAPPY FOOD! So the husband and I got a sitter to watch our 2 kids on Valentines Day (which also happened to be Taco Tuesday!) so we could finally have a night out together. We decided to go here, as we had been here before and had decent experiences (sit in and take out). What a mistake it was! We weren't expecting fine dining, just decent food, 99 cent tacos and 1.50 margaritas. Things went wrong from the start. We arrived and waited over 5 minutes to be acknowledged or seated. Wait staff passed right in front of us three times, with nary a word. Finally a waitress walked towards us, grabs 2 menus, says just 2 as she walks away, so we figure it was for us, drops the menus on the table and keeps on walking. Our table was dirty, had no napkins, the menus had crusted food on them that wouldn't even flick off, and both hot sauce bottles were empty. A couple minutes later a gentleman comes up, hurriedly asks for our order. We get a .99 berry lemon shot, a $1.50 strawberry margarita and an order of the taquitos. He seemed rushed taking our order and annoyed that we asked him some questions. My husband told him we would be ready to order more when the drinks came and he took off. A couple minutes later a waitress comes by and asks if we have been helped, we tell her yes but we would also like 2 waters. She comes back, drops the waters and walks off. Our waiter comes and drops our drinks off and runs. We try to get his attention to order more food but he ignores us and keeps going. My husbands shot is in one of those little plastic pill size cups they give you your medicine in at the doctors office, couldn't have been more than an ounce, if you were lucky, tasted like cough syrup, but what did we expect for .99? My margarita tastes like frozen strawberry slushee without a hint of tequila, but again, whatever its $1.50. My husband then goes to take a drink of his water and notices the ENTIRE rim of his glass is covered in pink lipstick. We try to get the attention but again we are ignored, they just keep walking past us with not a word. As we are waiting for our taquitos to come we start looking around and notice a couple of things. There are only 2 members of waitstaff, every table they do eventually go to has some kind of issue. They keep walking past us ignoring our efforts to flag them down. Our taquitos come out, more than 25 MINUTES after we ordered them, and the waiter literally drops them on our table as he is passing by. Drops and runs, again not a word. We look at them and they are disgusting, burnt to a crisp, black, and smothered with some kind of gross looking sticky white stuff. Maybe a feeble attempt to cover up the fact they were obviously overcooked? They are supposed to come with lettuce, tomatoes, sour cream and guacamole. No guacamole, and tiniest 1/2 slice of tomato, along with the lettuce and sour cream. The white sticky stuff I am assuming was queso sauce. Now we are like forget it, No way are we staying eating charcoal. At this point we notice another waitress, dressed in sweats and a t-shirt, trying to resolve issues at the table across from us and behind us. Since the other 2 working keep ignoring us we flag her down. She comes over to us, obviously upset, and my husband apologetically explains the situation and asks for the check for our margarita and shot. We get no apology, no acknowledgement of the dirty ass glass or burnt ass food. She comes back with a water in a to go cup? for us and drops the check and runs. We go to the front counter to pay and notice we were charged full price for the margarita. When we point this out to the girl in sweats we are told "Its that price because its in a glass" and then she walks off to deal with a car that is being towed out front. In a glass? Really? What else is is supposed to be in? The gentleman behind us who has the same issue with his margaritas being charged full price and her response to him is "it's that much because you ordered 7 of them" and walks off. I tell him we have the same issue and that we were told it was because our drink came in a glass, look at his check, and it clearly shows that yes they got 7 of them, but at full price! We stay at the counter, she comes back and says "You still need help?" We go over the issue again. I see her punch the order into the POS and it shows the correct price. She deletes it, punches in "lime margarita in a glass" it shows full price, deletes that, then finally, exasperated she snaps "Fine just leave $3.00". My husband drops a $5, says $3 for the bill and $2 for your trouble and we leave. Apparently the girl in sweats had come in to eat with her friends and got wrangled into working and dealing with peoples messes. We felt bad for her but she could have at least pretended to be apologetic, but I guess since no one else was why should she? We went home, paid the sitter and I made dinner instead. Date night was a bust.

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    9 months ago

    I love the food, service is always great. You get the typical Mexican restaurant ambiance which I love!

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    1 year ago

    Have always had a great meal with excellant service. The frozen margaritas are the best I have had.

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    8 years ago

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    9 years ago

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    3 years ago

    Ordered grub hub, didn't get my entire order and what I did get was nothing to brag about.....

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    8 years ago

    The glass the water that was serviced in was so nasty we left. Can't rate the food or service.

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    11 years ago

    Food sucks and one if the staff stole my sunglasses

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    Tortilla Factory A Mexican Kitchen

    4.1(161 reviews)
    10.1 mi
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    Staying at the KAO in Milton. They recommended the Tortilla Factory…read more The interior has a modern, yet warm vibe with off set wood panels on walls with black and white photos on them. Unique lighting, group of "stars", baskets and ropes. Now to the good food. Fresh tortilla chips and salsa. I had the Flautas Verdes - crispy flour tortillas stuffed with shredded chicken, can get beef, topped with cheese dip and homemade tomatillo sauce. Served with guacamole, salad and rice. My husband had the Texas Fajitas. It comes with chicken, steak and shrimp, but he asked for no shrimp or bell peppers. It had grilled tomatoes and onions. It is served with Mexican rice and beans, lettuce, sour cream, pico de gallo and 3 flour tortillas. I did not get a picture of his food. He said it was 'so good.' I did not get our waiters name, but he was extremely nice and attentive. If you have a family member that needs veggie options, like my mom, they have the biggest selection of options I have ever seen.

    How does one explain that their food made me cry happy tears with memories of home (Southern…read moreCalifornia - near Mexican boarder). It reminded me of my Tia Connie who would make Caldo De Res (beef veggie soup with rice and potatoes) when I was sick. The Quesadillas Azules with the shredded chicken had more flavor in one bite than most restaurants have in a whole meal! The restaurant is in a run down strip mall so you almost think twice about stopping, but you'll be so glad you did once you've stepped inside! The restaurant is gorgeously decorated with beautiful authentic tiles, metal sculpture lights on the ceiling and mismatched brightly colored chairs. The service... you're greeted by a sweet smiles from the moment you open the door, to being seated, ordering and even as they hand you your bill. The prices... SO AFFORDABLE I feel like I'm ripping them off for the experience, the flavor, the quality and the taste! Unfortunately, I don't live in this area, nor do I live in Cali anymore, and my husband and I were only in town for 2 nights for business (we found this place on our second night sadly), but it would be well worth the flight to come back and get a little piece of home again!

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